| Candidate Information | | Title | Business Development Consultant | | Target Location | US-NC-Pfafftown |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateKey Words:Organizational and Management SkillsAbility to work in a metric driven environmentAbility to prioritize and manager projects from conception to completionStrong analytical skills, adaptable to change, and detailed orientedPossess a high level of initiative, drive and desire to learn new skills and informationExceptional interpersonal skills, communication and sales skillsProfessional SummaryEducation ExperienceBachelor of Arts in Communications - Winston Salem State University 2001Professional ExperienceCogent Analytics Greensboro, NC 247409Business Development Consultant, (6/10/23-Pesent)Engage business owners to set first point of contact for Regional VP of Sales.Manage client relationships and schedule appropriate follow-up with the C Suite.Exhibit a professional attitude in dealing with clients and team members.Excel and meet daily and weekly matrix.Maintain clear records in CRM system to effectively dive performance.PepsiCo Winston Salem, NC 27106Sales Ops Specialist, (10/2022-5/2023)Process orders Electronic Data Interchange, eFax, and email with focus on Keying Accuracy, Load Optimization.Schedule dock times and understand pallet configurations.Maintains customer database, maintain active customer communication of status, revise orders, product availability, backorders, delivery schedules, holiday schedules.Perform resolution follow-ups to handle a wide variety of questions and customer needs with continuous coordination and effective communication.Research and gather appeals regarding complaints.Demonstrate motivation; possess strong interpersonal skill to enhance team alignment and coverage of all shared process.Confer with consumers to obtain and provide information when claims are made.Inspect products, examining its general condition and damage along with other characteristics to decide if it adheres to the policy.PepsiCo Winston Salem, NC 27106Ecommerce Specialist, (8/2017-10/2022)Provide support via web, phone, fax, and email with focus on accuracy and timeliness.Ensure a high level of customer satisfaction and assistance through proactive support and active listening.Provide internal feedback to management and stakeholders on how to improve client retention.Utilize issue resolution follow-up to handle a wide variety of questions or customer service needs with seamless coordination and communication between customers or field partners.Develop campaigns to increase digital sales.Ability to apply analytical skills and monitor trends within website traffic and sales.Ability to conduct proactive product sourcing, understanding the needed requisition.Ability to navigate to multiple systems and platforms.Wannitas Findley Market Greensboro NCHuman Resource Assistant, (3/2015- 3/2019)Assisted with the implementation of human resources procedures and processes.Assisted with the recruitment of by scheduling interviews, conducting references, processed background checks and tracking process of 26 employees.Prepared and distributed weekly HR updates to staff.Ensured the security clients and employees personal information.Provided training for to employees; issued delivery routes to employees.Identified clients needs and implemented product management accordingly.Assisted in forecasting the production and sales of products.Ensured that the system records were accurately recorded and crossed checked.Completed accurate work and keep customer files up to date.PepsiCo Winston Salem, NC 27106Customer Service Representative, (8/24/2015-8/2017)Conduct between 70-100 inbounds and outbound calls daily timely, and professionally.Assist customers by providing impeccable customer service while entering data and updating information accurately.Subject Matter Expert (SME) knowledgeable in selling new products and promotions.Aide in annual profits and revenue while growing PBC volume.Developed successful tactics to sell products and to customers.Implement active listening skills while processing transactions in an efficient manner.Work with other customer support teams to ensure a consistent and high-quality level of support.Seek out solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.Opened inquires, followed-up, and resolved inquires daily within a timely fashion.Collaborated with management to come up with proactive customer service solutions and put them into action.Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.Forsyth Technical Community College Winston Salem, NC 27106Instructor (12/ 11- 5/2022)Analyze students learning abilities and maintain a classroom environment conducive to learning.Maintains accurate, complete and up-to-date records as required by law, district policies and administrative regulation.Utilize effective learning techniques.Participate in staff in service training and continual education.Multitask and complete work for deadlines.Incorporated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.Created and implemented course agendas, lesson plans, and activities to meet course objectives.Communicated with students on a regular basis to recognize and reward positive progress and to discuss areas for improvement.Eddies Plumbing New Bern, NC 28562Data Entry (12/2010-6/2012)Sorted and filed papers, invoices and letters.Photocopied materials.Complied office records and updated files as needed.Eliminated outdated or unnecessary materials, by transforming them to inactive storage, by meeting the guidelines.Created spreadsheets to keep record of potent materials.Community Resource Solutions Winston Salem, NC 27107Qualified Professional (8/09-10/2011)Provided assistance to at risk individuals with mental illness, and substance abuse issues.Offered assistance with symptom reduction through interventions through psycho-education.Aided consumer by providing alternative resolutions to their issues.Increased coping skills and achievement of the highest level to function independently.Monitored for progress and lack of progress through observations and documentations.Utilize discretion and implement sound judgement when aiding in resolution on behalf on consumers.Investigate and consult with authorities, medical advisors to retrieve vital information regarding clients to aid in making sound decisions regarding placement and proper treatment.Assured quality and timelines of all documentation.Developed and implemented Person-Centered Plans.Researched facilities, along with physicians to refer and link individuals to treatment groups, and centers.Vision Behavioral Health Services, LLC Kernersville, NC 27284Associate Professional (8/06- 9/09)Provided assistance to at risk individuals with mental illness, and substance abuse issues.Demonstrate compassion; implement integrity, while providing impeccable services.Offered assistance with symptom reduction through interventions through psycho-education.Aided consumer by providing alternative resolutions to their issues.Increased coping skills and achievement of the highest level to function independently.Monitored for progress and lack of progress through observations and documentations.Assured quality and timelines of all documentation.Developed and implemented Person-Centered Plans.Referred and linked individuals to treatment groups, and centers.Qualifications:Proficiency in computer skills (Excel, Work, Outlook, IE)SAP ExperienceCustomer RetentionSuperb verb and written skillsExceptional interpersonal skills, communication and sales skillsAbility to prioritize and manager projects from conception to completionStrong analytical skills, and detailed oriented |
