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Click here or scroll down to respond to this candidate205 Cherokee DrLowell IN Street Address
PHONE NUMBER AVAILABLE cellEMAIL AVAILABLECandidate's Name
ObjectiveActively seeking a customer service position where I can utilize my experience in building customer relations.Focused professional eager to prove an asset to your company.Education2011-2013 Brown Mackie College Merrillville, INRegistered Medical Assistant Graduated GPA 3.6 Administration Practices Word Processing2001-2003 Davenport University Merrillville, INBusiness Management Business Law Human Resources Computer Information Systems Business CommunicationsProfessional Experience11/2020-07/2021 Teleperformance Merrillville, INRemote Call Center Representative Handing of inbound calls Handled and carefully respond to customer inquiries Provided excellent customer service through active listening Worked with confidential customer information in sensitive manner Coordinated member health insurance and benefit information 09/1999-06/2005 NetNITCO Hebron, INCustomer Service Team Leader / Technical Support Help Desk Handling of incoming and outgoing calls Processed ACD reports to show CSR performance Compare ACD reports with database records to monitor call logs Daily reconciliation of customer database and billing programming Handled escalated customer issues Liaison between CS call center and System Administrators Conducted interviewing and hiring decision of call center staff New hire training and evaluations Designed the skills assessment test for employee advancement References Upon Request |
