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Click here or scroll down to respond to this candidateCandidate's Name
LinkedIn: /in/adrianosverko/Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE1. PROFILE Writing & design IT experience, collaborating with network & site reliability engineers on critical apps in the cloud (cybersecurity, SaaS, PaaS, etc.) 13+ yr experience, crafting runbooks, procedures, standards, white papers & brochures 7+ yr security & cybersecurity documentation experience with network infrastructure, CISO & ops teams, e.g., PAM, IAM, DevSecOps, ZTA, change mgmt, tech onboarding 5+ yr API & 7+ yr MS-SQL experience for developer, tech consultant & client audiences 4+ yr experience using ITIL best practices for Google, MSG & LIPA to deliver efficient policy, SOPs, procedures & working instructions to multi-layered support teams 2+ yr experience using AI tools (Jasper, ChatGPT 4.x, Claude) & workflows to produce highly specialized content (technology, economic data, compliance & security) 2. EMPLOYMENT06/2024 present Infrastructure Documentation Specialist at Bank of NY Remote Design dependency workflows for identity management, entitlement & cert services Document lessons learned for resiliency project (restore & rehydrate infrastructure), delivered to change management directors & leadership reporting to Federal Reserve Meet with leadership at milestones to summarize 2025 strategic plans for FFIEC(Federal Financial Institutions Examination Council) cybersecurity compliance & to document technical direction of new system implementations Liaise with infrastructure teams (50+ engineers) to document what is being developed & tested, confirm airgaps (sometimes includes signal & dependency diagrams) for critical services, & create visual tools for IT leadership to identify bottlenecks along the critical path that could be eliminated to better meet the Feds expectations Translate technical concepts into simple, clear communications for leadership Utilize basic tools (PowerPoint, Visio, etc.) to document schematics, architectural diagrams & sequential flow charts of technical concepts 02/2023 06/2024 Cloud Security Tech Writer at cloudsecurityalliance.org Remote Explained Identity Management; IaaS, PaaS & SaaS; PAM; PDP & PIP integration with PEP; SDP & other DAAS tools (e.g., IaC, CI/CD, monitoring); as well as other concepts important to cybersecurity, DevSecOps, compliance & governance teams Wrote course on discriminative (classification) & generative (data generation & distribution) task models for engineers (targeting 5 or more yrs IT experience) Reviewed NIST, ISO 27001 CISA, FFIEC & Department of Defense standards Developed in Google Workspace & Adobe Experience Manager; Exam writer for Star, Zero Trust & Certificate of Cloud Security Knowledge (CCSK) 12/2021 06/2023 Tech Writer & CX Designer at Apple Inc. Remote Drafted containerization & orchestration (Docker & Kubernetes) WIs; documented APIs Drafted set-up manual for SDP website (Git, NVM, MDX, Gatsby integration) Created content using Jasper AI for various Apple Cloud Infrastructure (ACI) developers Helped develop codebase path for GitHubs cloud infrastructure roadmap repo Utilized Git, GitHub, Oxygen, Yarn VM, Xcode CLI, Markdown & UML to:Create, push & pull from a remote repository; create local codebase branchesDeploy & integrate with external tools such as Gatsby & NetlifyOrganize (by creating gitignore files) to exclude files from version control routines 07/2021 12/2021 Business Analyst at Providence St. Joseph Health Remote Prepared policies & SOPs for PAM rollout; project integrated Azure IAM, BeyondTrust, SailPoint security & gMSA policies; documented with MadCap & ServiceNow Created KB articles for Privilege Access & Service Management rollout (140K endpts) Created & maintained SDLC documentation for several products Drafted & maintained ITIL KM articles in Service Now for DevOps team Sverko - Page 2 of 209/2019 06/2021 Technical Writer at MSG Entertainment New York, NY Maintained security & IAM policies; mapped against NIST 800-53 & PCI-DSS Worked with ITIL Director to update KL, based on patterned problems, & forged new policies; Drafted RCAs & lessons learned summaries for MI Manager & distributed to Bridge attendees at post mortems & wrap ups; integrated acquisitioned infrastructure Designed & wrote identity management policies, procedures & workflows (Visio) Drafted data custodianship & network security docs in preparation for TPN (Motion Picture Association), GDPR; & documented PowerShell workflows Drafted Splunk runbook, for logging management centralization project 06/2019 08/2019 Tech Writer at Thermo Fisher Scientific Pittsburgh, PA Prepared recovery team blogposts (WordPress) & PPTs, enabling DisasterRecovery (DR) teams to work seamlessly at getting business back online Prepared training material for Confluence & Jira use on the disaster recovery team Prepared documentation & training artifacts that reference DR Runbooks & Playbooks 01/2019 05/2019 Communications Specialist at LIPA Uniondale, NY Edited & updated pre-written security & cybersecurity policy documents Created LIPA MS-Wiki-based QuickDocs & edited Business Continuity Planning docs 03/2018 09/2018 Tech Writer at Charter Communications (Spectrum) Stamford, CT Wrote custom userguide for Salesforce customer support (Apex API, MapZilla) Helped Product Integration draft playbook & SOPs in accordance with security policy 06/2017 10/2017 Bilingual Tech Writer at AetherPal Inc. South Plainfield, NJ Wrote RESTful API manuals for dev partners to connect to our C++-based solutions & tools Worked with AppConfig, JSON, bolting Internet business functionality into the Internet framework of partners, such as T-Mobile, Sprint, Virgin Mobile & Boost Wrote web articles & tutorials (innovative concept known as LiveGuides in Spanish for iOS, Android & Win CE/Mobile devices, using a CMS) 03/2017 06/2017 Communications Specialist at Memorial Sloan Kettering New York, NY Wrote policies, SOPs & professional development guide (education plan), preparing Pathology Dept for CAP clinical & research accreditation Provided outage & network failure contingency plans to comply with CAP & PII 07/2012 06/2016 Communications Director at Brillyant Resources Ft. Lauderdale, FL Developed start-up companys marketing & branding material, public affairs and training functions; helped to develop companys vision and growth strategy Compiled KPI reports for management team, and managed public-affairs-related actions & all communications (maintained via WordPress, e.g., www.natbiota.com) Created a web-first, HTML 5 marketing & documentation strategy, focusing on Adobe, MadCap Flare & WordPress Detailed policies & procedures for operations, research, sales & marketing departments 01/1998 07/2008 Training Mgr, Business Analyst at Epicor Stockholm, Sweden Managed team of six instructional designers; taught SQL for querying the Scala dB Utilized strategic governance skills acquired at the College Board (where private & public sector worked together) to enforce committee-driven decisions into the human resources infrastructure (wholly-owned subsidiaries, corporate offices & global partners had to agree on common learnnjg objectives & deadlines) Delivered six-week, new-hire boot camp for Scala business-process software 3. EDUCATION Bioscience Certificate, SUNY Farmingdale, Farmingdale, NY Masters, Factual Documentary Production, New School, New York, NY Bachelors, Business Communications, SUNY Albany, Albany, NY 4. CERTIFICATIONS Big Data certification UC San Diego (Coursera Online Program) Splunk fundamentals I; Thermo Fisher Scientific University cGMP & security protection IT Trainer certification (and annual audit), Learning and Performance Institute (LPI), formerly called the IITT, Coventry, UK SAP Business One, Logistics-TB1000 & Accounting-TB1100; C++, C# |
