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Click here or scroll down to respond to this candidateCandidate's Name
Forest Grove, OR PHONE NUMBER AVAILABLE EMAIL AVAILABLECUSTOMER SERVICE PROFESSIONALSummary QualificationsCustomer service professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to multitask effectively.Capabilities include:Superior customer service, telephone and computer skills.Proficient in MS Word, Excel, Internet Explorer and Outlook.Knowledgeable of all office functionsObjectiveTo obtain a customer service position in a fast-paced environment where I can use my strong organizational and interpersonal skills.ExperienceFedEx Express Senior Service Agent 2022 - 2024Increased customer retention by 20%Reduced fraudulent charges by 50%Improved product recommendations and increased salesDrove business decisions and reduced operational costsMacys Retail Salesperson 2012 - 2022Greeted and acknowledged every customerEnsured that each customer received outstanding serviceAssisted in ringing up sales at registers and bagging merchandiseMaintained solid product knowledge and all other aspects of customer serviceEducationSpokane Falls Community College, BA Business Administration 1999Major: BusinessWestern Washington University, BS Music Education 1989Major: Music EducationSkills & abilitiesSuperior customer serviceAble to multitask effectivelyProblem solvingCommunication |
