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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEMD-Upper Marlboro-Street Address
SummaryAccomplished professional with strong leadership and relationship-building skills, established a small business in 2012 while in graduate school and paid graduate school with the proceeds.Adventurous - took an opportunity to work abroad in Abuja, Nigeria, for two years during the summer of 2015 after graduate school. Work history includes coordinating the activities of several offices within the organization. A high degree of dedication and commitment to peak performance. Demonstrated ability to examine issues and analyze how the data fits together using a methodical and conscientious approach to reach valid conclusions.SkillsExpert in MS Office,DRAKE Tax Software,Office Adobe SuiteTeam LeadershipWork Well Under PressureExcellent Customer ServiceExcellent Listening SkillsExcellent Presentation SkillsStrong Writing/Verbal Communication SkillConflict ResolutionStaff DevelopmentStrong Work EthicUTILPROEducationBowie State University, Bowie, MDMaster of Public AdministrationHuman Resources Management,Bowie State University, Bowie, MD.Bachelor of Science, Communications (GPA 3.0)Awards- Senatorial Scholarship award 2007-2008- Deans list 2007- Member of the National Society of Leadership and Success (My University nominated me for this society)Society - Broadcasting Education AssociationWork HistoryPotomac Job Corps Washington, DC November 2023 to Present Career Transition SpecialistProvided guidance, placement, and transition services to students.Maintained detailed case notes and student qualifications.Provided individualized career coaching and guidance to professionals transitioning into new industries or rolesUtilized online platforms and databases to research potential job opportunities for clients in various industries.Temporary Worker March 2023 to November 2023Sparks Group Hyattsville, MDWorked as a temporary worker for Call Centers as a Customer Service Representative.Provided excellent customer service by addressing inquiries, resolving complaints, and offering product informationUtilized CRM software to accurately document customer interactions and update account information.Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively.CONGRESSIONAL FEDERAL CREDIT UNIONCapitol Hill. Washington. October 2021 March 2023Branch Service RepresentativeManage branch ATMs and coordinate managed bank vault operation. Attended to customer needs.Manage and coordinate bank operations.Diligently provided bank members with timely, accurate, and exemplary service. Conduct primary member needs analysis to refer to the appropriate business partner for additional assistance.Provided outstanding service experience to the member while handling routine and moderately complex member transactions, receiving, and accurately processing financial transactions, including deposits, withdrawals, payments, and transfer amounts from member accounts.Diligently posts transactions to member accounts and maintains member records.Refer and cross-sell credit union services and refer members to the appropriate business partner for additional assistance. Meet and exceed referral goals.Accurately process member transactions throughout the business day and accurately balance cash drawer at the close of business.Consistently complete tasks with working knowledge of the banks policies and procedures.Carefully maintains member security at all times. Assist other branch staff with moderately complex transactions or processes.Welcome members by name, provide a high service level and build relationships with members.Facilitate problem resolution in a timely and seamless fashion. Leveraging established relationships and gaining new member referrals.CVS PHARMACY February 2021 October 2021Prescription Dispatch Clerk Columbia, MDManage and coordinate client prescriptions for drugs dispensed by the duty pharmacist.Collate and distribute prescriptions to mail-order clients, both individuals, and institutions.Support warehouse personnel, in inventory, management, and organization of extremely sensitive prescription medications.Collaborated with warehouse team to prioritize orders based on customer requirements and inventory availability.Maintained a clean and organized dispatch area, ensuring all necessary supplies (shipping labels, forms, etc.) were readily available.FIRST IMPRESSION STAFFING November 2018 - February 2021Client Support Clarksville, MDFunctioned as the client support personnel, providing client management for a commercial, and residential company.Served as the link in the relationship between management and its clients.Ensure client satisfaction through effective delivery of client services and customer support.Handled customer complaints, service requests, and incidents on behalf of property management.Manage expectations and build strong customer relationships and communicate with all levels of clients.Exercised a high degree of emotional maturity, interpersonal skills, and professionalism while dealing with clients.Handled tricky situations diplomatically and confidential information with discretion.HOMESENSE Department Store July 2018 November 2018Retail Coordinator - Columbia, MDLed a team of retail staff members to increase sales. Operate as a front-line manager focused on executing store functions through staff members.Supervise inventories, merchandise, and personnel at the Home-sense Department Store. Coordinate and ensure that floor displays are appropriate. Assisted customers and coordinated sales and retail activities. Attended cash registers as necessary when the store was busy.Ensure delivery of prompt, courteous, and knowledgeable service to all external and internal customers at all times, resolved any customer service issues appropriately and competently.Develop top performers and consistently evaluate performance, providing coaching and direct feedback. Assist in implementing merchandise presentation standards and signage throughout the store to meet company standards and maximize profits.Generated excellent customer satisfaction for excellent service.AMAZON January 2018 July 2018Logistic/Warehouse Fulfilment AssociateColumbia, MDTook on the lead role in package scanning and sorting incoming and outgoing packages to be delivered to customers and coordinated inventory and stock.Reviewed and analyzed customer stock items and reduced backlogs by ensuring that the boxes were ready for customer requests at the click of a button.Facilitated the placement of different packages, ranging from books and cosmetics to canoes and flat-screen TVs in delivery trucks for immediate delivery to expecting customers.Researched customer orders and moved stuck items to containers for storage.Ensure the effective implementation of company-specific safety, quality, and product standards to meet customer demands.RANDSTAD Inc. June 2017 January 2018Customer Service Specialist & Housing AssistantUpper Marlboro, MDCommunicate with business customers, and address customer concerns via direct interaction and telephone courteously and professionally. Coordinated service requests and recorded messages.Develop schedule and appointments roaster for residents or potential residents. Build good rapport with residents and address their issues, questions, and circumstances timely and professionally.Work with management to plan and process all events -- rent promos and specials. Assist with preparation and presentation materials. Manage and update property information -- amenities, rental records, maintain accurate residential properties database and files.Meet and greet prospective residents, follow up with prospects, and conduct tours of the property. Manage projects and administrative functions relating to leasing and support for the property manager prepare and distribute daily emails and memos to residents and staff. Scanned documents received/signed, sorted, and processed mail and packages to clients and office staff.Maintained and arranged the front desk, lobby, and amenities, during the open or closing of property or in the event of special occasions. Conducted property inspections and worked with vendors as well as maintenance crews.Aye Global Development Limited June 2015 June 2017Business Manager/Human Resource (HR) SpecialistAbuja, NigeriaHuman Resource OfficerCoordinated a wide range of HR technical assistance and administrative support functions in various personnel areas including staffing, placement, recruitment, employee development, performance management, employee benefits, labor relations, and employee relations.While working as part of the loading team, when able, took on a leading role in the sorting preparation, and dissemination of information on job opportunities and the application procedures for prospective candidates. Utilized job search engines to conduct resume mining and enter applications received into an electronic database.Process new employees onboard; compile background and reference checks information. Process all necessary forms for employees (i.e., Payroll, Benefits, and pensions) and, train new employees, maintain a classification log of all position descriptions and work statements.Plan and execute employee relations and applicable human resource policies, practices, and procedures.Integrates output from different software types, ensuring documents are in the proper format and that spelling, punctuation, and grammar are verified.Business Manager,Analyzed company bid contracts budgets and maintained up-to-date accounts. Provide oversight and quality control on day-to-day company operations to ensure consistency in office management and practice and compliance with company policies, guidelines, and procedures.Conduct personnel classification reviews and resolve problems as they arise. Reorganized teams and task forces as needed to perform tasks.Ensure fair and appropriate compensation and conducted job evaluations, as well as salary administration. Organize and oversee periodic internal audits.Developed and briefed senior management on changes in company policies. Advise management on acceptable principles and rules. Developed and rolled out new strategies.Make photocopies, send faxes, and email, prepare spreadsheetsOkojie & Associate (O&A Tax Express) January 2012 June 2015Sole Proprietor - Temple Hills, MDWhile in graduate school I established and ran a small business. The company provided tax and accounting services for individuals and small businesses.Business ManagerEnsured there was appropriate oversight and quality in the business's daily operations.Maintained consistency in the management of the office, and compliance with company policies, guidelines, and procedures.Advised clients on issues relating to federal and state taxes and assisted clients with the interpretation of Federal and State tax laws and regulations.Provided professional guidance in preparing annual individual and business taxes for clients.Researched and applied appropriate laws, regulations, and guidelines to calculate the client's State and Federal taxes.Human Resource,Organized aggressive marketing for the business through a well-coordinated website. Enter employee data, make photocopies, send emails, and prepare spreadsheets. The job would analyze and research new tax laws and procedures to provide expert opinions and customer satisfaction.Administered ethical conduct with the highest degree of confidentiality.Ensured proficiency in daily operations of the office, organized, and processed confidentially financial and business matters, kept client data files secure and private, maintained control over inventory, and restocked supplies.Hired and trained new employees, supervised an office staff of 4-7 employees, verified and processed time/attendance and payroll.Mentored and coached staff offered competitive pay and benefits packages that included paid time off, as well as holidays. |
