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Click here or scroll down to respond to this candidateCandidate's Name
Conyers, GA( PHONE NUMBER AVAILABLE ( EMAIL AVAILABLEretail associate Customer Service RepresentativeHigh energy, dynamic, results-oriented sales associate highly regarded for cultivating satisfactory customer experience by ensuring high-quality service delivery. Eager to utilize education, experience, excellent communication skills in the cosmetics retail industry in an influential client-facing role. Self-motivated and superior attention to details while providing outstanding client care. Out-of-the-box thinker committed to making continuous improvements in customer satisfaction to enable long-term growth.Work ExperienceChime Solutions - Morrow, GaCustomer Service Representative (CSR), October 15, 2019 Present. (Full Time: 40 Hours Per Week)As the Customer Service Representative, I work primarily with customers and their representatives through telephone or face-to-face contact. I provide excellent customer service to my customers by utilizing company policies and procedures and take appropriate action to resolve their issues. My actions include analyzing customers ability to pay and negotiate installment payment agreements. My goal is to provide the best customer service, resolve their issues, and ensure customer has a positive experience. I assist employees with their technology issues. I provide technical support to my coworkers who need assistance, advice, knowledge, and training on their technology issues.Provide customer service to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.Address wide range of issues/problems that require unique solutions.Apply the company policies and procedures to assist customers in understanding and meeting their responsibilities.Secure, analyze and protect sensitive personal and financial information.Make determinations and use sound judgment to resolve customers disputes and delinquency issues.Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.Review, evaluate, and utilize knowledge articles, information papers, training materials, standard operating procedures, and established policies to research customers inquiries/questions and provide answers to them to resolve their issues. Research and analyze information via internet, intranet, and database systems.Communicate effectively and professionally specialized information orally and in writing with coworkers, internal and external customers, and management team.Make determinations and use sound judgement to resolve my customers issues and concerns.WALMART ATLANTA, GA JUNE 2018 SEPTEMBER 17, 2019DELI ASSOCIATEGreeted customers and provided excellent service.Prepared, packaged and served deli products to customers.Responsible for weighing and portioning food items for selling.Ensured high standards of quality food by labeling with appropriate date and time.Maintained work space by keeping the area clean and sanitized.Communicated clearly and concisely with customers, co-workers, and the management team both face-to-face and over the phone. Anticipated and addressed my customers need and thanked them for shopping at Wal-Mart.GEORGIA CAREER INSTITUTE ATLANTA, GA MAY 2018 NOVERMEBER 2018ESTHETICIAN (INTERN)Provided excellent customer service and skin care treatments to all clients.Recommended skin care products and encouraged additional service upgrades.Significantly improved appearance of clients skin through non-surgical processes.Maintained spa cleanliness and organization.Exemplified appropriate decorum and professionalism at all times.Communicated clearly and concisely with customers, co-workers, and the management team both face-to-face and over the phone. Anticipated and addressed my customers need and thanked them for shopping at Wal-Mart.Aided my customers, team members, and management team to resolve my customers concerns and issues.I addressed a wide range of my customers issues and problems that required unique solutions and ensure their issues were addressed or resolved before leaving our office.I secured and protected my customers sensitive and personal and financial information such as credit card and debit card information and shared their information with others when needed. I protected my customers information and did not discuss their information with others without a proper authorization from the customers and the management team.I developed, analyzed, evaluated, and researched information via internet, intranet, and database systems.THREE BLIND MICE LITHONIA, GA MARCH 2017 APRIL 2018GUIEST RELATIONS SERVEREscorted guests to the dining area upon arrival and seating availability.Presented menus, served food and beverages.Communicated to the guests the restaurants daily entre specials.Answered questions and/or made food selection recommendations.Accurately took and served menu orders.Communicated clearly and concisely with customers, co-workers, and the management team both face-to-face and over the phone. Anticipated and addressed my customers need and thanked them for shopping at Wal-Mart.Aided my customers, team members, and management team to resolve my customers concerns and issues.I addressed a wide range of my customers issues and problems that required unique solutions and ensure their issues were addressed or resolved before leaving our office.I secured and protected my customers sensitive and personal and financial information such as credit card and debit card information and shared their information with others when needed. I protected my customers information and did not discuss their information with others without a proper authorization from the customers and the management team.I developed, analyzed, evaluated, and researched information via internet, intranet, and database systems.FOVERVER 21 LITHONIA, GA APRIL 2015 MARCH 2016LEAD SALES ASSOCIATEAnswered customers and sales associates questions pertaining to merchandise availability.Assisted in the upkeep of the store cleanliness and merchandise displays.Maintained merchandise in the inventory controls database.Validated all merchandise received against shipment invoices to ensure accuracy.Reported all received items variances to the inventory and store manager.Unpacked inventory to organized in stockroom and replenish stock on the sales floor, as needed.STATE FARM INSURANCE LITHONIA, GA JANUARY 2013 APRIL 2015CUSTIMER SERVICE REPRESENTATIVEAnswered telephone inquiries from customers and State Farm agents adhering to the companys policies and procedures.Processed customers insurance payments and handled bill related issues with supervisor, as needed.Electronically filed insurance claims and generated reports to ensure accuracy.Communicated clearly and concisely with customers, co-workers, and the management team both face-to-face and over the phone. Anticipated and addressed my customers need and thanked them for shopping at Wal-Mart.Aided my customers, team members, and management team to resolve my customers concerns and issues.I addressed a wide range of my customers issues and problems that required unique solutions and ensure their issues were addressed or resolved before leaving our office.I secured and protected my customers sensitive and personal and financial information such as credit card and debit card information and shared their information with others when needed. I protected my customers information and did not discuss their information with others without a proper authorization from the customers and the management team.I developed, analyzed, evaluated, and researched information via internet, intranet, and database systems.EducationGeorgia Career Institute, Conyers, GADiploma in Esthetician, 2018Spa treatments trainingHair Removal trainingCourse on Infection ControlIntroduction to Chemistry courseCourse on Skin Diseases and Disorderstechnical skillsMicrosoft Office: Word, Excel, PowerPoint, OutlookSystems: Merchandise Inventory Control; Insurance Claims Database; PBX Telephone Switchboard |
