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| | Click here or scroll down to respond to this candidateCandidate's Name
Schererville, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFront Desk AgentMerrillville Inn and Suites-Merrillville, INApril 2024 to September 2024Checking guests in and out.Running daily reports.Conducts night audit once a week.Makes breakfast during night audit.Assures guest satisfaction.Makes reservations for potential guests.Folds and washes towels and sheets after housekeeping sends them down from rooms. Time away from workTime away from workJanuary 2021 to March 2024Front Desk Supervisor/ Manager in TrainingPurdue Union Club Hotel-West Lafayette, INJuly 2020 to January 2021Trained front desk staff using scripts to perfect the checking in and out process. Oversaw the associates checking in and checking out guests.Trained staff on front desk procedures.Ran the front desk during solo shifts.Night AuditorHilton Garden Inn Hotel-Merrillville, INMay 2019 to July 2020Ran night audit proceduresFollowed nightly checklistMaintained the lobby and coffee areaDelt with guest complaints at nightNew Student Orientation LeaderPurdue Calumet University-Hammond, INMarch 2015 to December 2017Gave campus tours to new students and their families Worked with campus departments to ensure a smooth onboarding process Gave presentations to new students and their families Sales AssociateVans-Merrillville, INNovember 2016 to July 2017Provided products for guest by retrieving them from the back stock area Maintained the sales floor by folding clothes and straightening up shoes on the walls Attempted to meet daily sales goalEducationBachelor of Science in Hospitality Tourism Management Concentration Fitness ManagementPurdue University Northwest - Hammond, INAugust 2013 to December 2017Skills Presentation Skills Event Planning Microsoft Office Night Audit Guest Services Cash Handling Microsoft Outlook Front Desk Typing Customer service Computer skills Organizational skills English Communication skills Windows Management Time management Leadership Cash register Phone etiquette Guest services Supervising experience Team management Leadership Hospitality Customer service Cash register Cash handlingCertifications and LicensesDriver's License |