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EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Brooklyn, NY |
https://LINKEDIN LINK AVAILABLE | https://github.com/jibblet |
https://jconic.com
SUMMARY Experienced Salesforce Administrator and Architect of 5 years with a proven
track record of optimizing business processes and driving efficiency. Skilled in
Salesforce configuration, automation and tooling (flows, Apex, LWC), and data
integration/management. Proficient in SQL and Jira, leveraging these tools for
complex project management and data analysis. Seeking a challenging role to
contribute expertise in a dynamic environment.
WORK EXPERIENCE NPower Brooklyn, NY, USA
Senior Salesforce Administrator Jun 2022 - Feb 2024
Reduced licensing costs by developing Apex applications and Lightning Web
Components, decreasing reliance on 3rd-party software.
Identified and resolved areas for data and process improvement within
Salesforce, deprecating well over 100 different fields and business processes
without impacting daily operations, resulting in more efficient work efforts.
Mentored and developed a new Salesforce Administrator, ensuring a smooth
knowledge transfer and maintaining system continuity.
Modernized existing Process Builder automations into Salesforce Flows, saving
NPower hours with outside consultants.
Salesforce Administrator Jul 2019 - Jun 2022
Enhanced reporting capabilities by consolidating internal KPIs using Salesforce
Data Loader and Excel, providing valuable insights for decision-making.
Revised data collection efforts through the design and implementation of
validation rules and automations, ensuring data accuracy and integrity.
Improved informational security by optimizing permission sets, which led to the
reclamation of over a dozen full Salesforce licenses.
Transformed data visualization by developing and refining organizational
Salesforce dashboards, making complex data more accessible.
Streamlined operations by integrating Salesforce with external applications
(Stripe, FormAssembly, WordPress, GiveLively, ZoomInfo, more) with APIs,
automating workflows and reducing manual tasks.
Enforced data integrity by conducting regular health checks for each of our 11
regional campuses, identifying and resolving inconsistencies.
Surfaced business insights by producing custom reports and dashboards,
supporting senior leadership in external stakeholder communications.
Maximized platform efficiency by activating previously unused Salesforce
features, leveraging the full potential of the platform.
Partnered with each department to evaluate and update role-specific workflows,
leading to process enhancements and increased productivity.
Relay Graduate School of Education New York, NY, USA
Coordinator of Student Financial Services Dec 2017 - Jul 2019
Enhanced data quality by developing custom reports using platform interfaces
and SQL queries, streamlining and improving communication with customers.
Disbursed millions of dollars in federal aid while maintaining strict compliance
with regulatory requirements, ensuring accurate and timely distribution each
disbursal period.
Optimized business processes by identifying and implementing improvements
to data collection, user reporting, data integrity, and government response.
U.S. Department of State Barnaul, Siberia
Fulbright Fellow Sep 2016 - Jun 2017
Managed a successful IELTS program from curriculum design to student
enrollment, ensuring smooth operations and effective delivery.
Optimized program efficiency by developing curriculum, tracking systems, and
processes to streamline student information management.
Delivered Economics and Jurisprudence courses in English and Russian
to over 40 Master's Degree students, demonstrating strong cross-cultural
communication, organizational, and time management skills.
Fostered academic collaboration by initiating and leading the planning and
coordination of guest lectures and cultural events, managing logistics, travel
arrangements, and resource allocation.
The University of Kansas Lawrence, Kansas
Database and Test Development Assistant/IT Support Oct 2014 - Jul 2016
Provided operational and project support to the Test Development and
Research team, including version control and copy-editing.
Worked extensively in Google Docs, Excel, and Word to collaborate on multiple,
competing projects.
Bridged the gap between educators and administrators regarding enrollment
procedures, course selection, and state requirements during testing windows
via telephone and email.
Managed enrollment for thousands of students across 14 states using a
proprietary relational database.
Produced and analyzed custom reports to review test scores, track progress,
and maintain FERPA compliance.
Refined training manuals to reflect changes in procedure, decreasing operations
team response time to locate and solve software issues.
EDUCATION The University of Kansas Lawrence, Kansas
M.A., Slavic Languages and Literature May 2014
The University of Texas at Austin Austin, Texas
B.A., Psychology May 2010
The University of Texas at Austin Austin, Texas
B.A., Russian Language May 2010
CERTIFICATIONS Salesforce Certified Administrator, Salesforce
Essentials of Project Management for the Non-Project
Manager, American Management Association
SKILLS Salesforce Git Agile methodologies Microsoft Excel Project Management
Data Management Change Management Python Problem-solving Workflow
Automation SQL Team Leadership Apex and Visualforce Knowledge
Continuous Learning Data Analysis Cross-functional Collaboration
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