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revised email on January Street Address , 2022 EMAIL AVAILABLERileyville, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE email: EMAIL AVAILABLEAuthorized to work in the US for any employerWork ExperienceLoss Prevention ManagerKohl's - Harrisonburg, VAOctober 2018 to April 2020Responsible for the Companies complete Assets, both Monies and all Property. Responsible for all Employees and other Management safety. Conduct Safety Meetings monthly conduct internal investigations of any theft or injuries. Maintain records of Sales and Returns and inspect for any fraud. To explain Customer Service Policy and instill in all employees the importance of same. To create a friendly and as well as Safe work place.Customer Service RepresentativeJones Communications / Comcast Corporation - Silver Spring, MD April 1995 to May 2003Performed Sales for a Tele-Communications Company that offered Cable Television, Internet for Homes and Businesses and Telephone Services. Was assigned to a strictly sales team where we handled all in- bound sales calls for various products and also made out bound calls for programming. Was eventually promoted due to continuous Top Sales for 5 years. CSA Level 4, then Sales Team Manager. Owner/OperatorHomestyle Services Incorporated - Severn, MDApril 1989 to October 1994Performed all plantings and design of Landscaping for a major Oil Company (Southern Maryland Oil) along with Corporate McDonalds, Corporate Wendy's, anda C-Store chain (Dash In) and outside maintenance of all plantings and grounds. Also performed limited snide maintenance of the buildings themselves. Law Enforcement OfficerAnne Arundel County Police Department - Millersville, MD July 1974 to March 1989I was assigned to the Uniform Division and performed all related duties as required of a Police Officer including enforcement of all Local and State Laws. Law Enforcement OfficerBaltimore City Police Department - Baltimore, MDNovember 1971 to July 1974Assigned to the Uniform Division and then promoted to the Tactical Section. Performed all related duties customary to a Uniform Police Officer. In the Tactical Section performed various tasks in Arson, Sexual Crimes, Organized Crime and Robbery.EducationCertificate in Criminal JusticeCommunity College of Baltimore - Baltimore, MD1971 to 1972Certificate of Graduation in Business in BusinessBrooklyn Park High School - Brooklyn Park, MD1964 to 1969Skills Highly skilled in motivating employee's to achieve their highest level in whatever they are assigned to. Keen analytical skills in determining what the employer or customer and employee needs and objectives. Highly driven to achieve maximum results at all tasks. (10+ years) Customer Care (10+ years) CSR (10+ years) Call Center Customer Service Customer Support (10+ years) Loss Prevention Law Enforcement Telecommunication Telemarketing Security Team Management ProcurementMilitary ServiceBranch: United States Army (Reserves)Service Country: United StatesRank: Sgt. E-5February 1970 to February 1976Heavy equipment operator # 62E20 Job CodeCommendations:Sharpshooter/ Rifle, Good Conduct, Honorable Discharge AwardsTop SalesJanuary 2003Awarded Top Sales Representative for 8 consecutive years while employed for Jones Communications of Crofton, Md & Comcast Corporation at Call Center on Tech Rd, Silver Spring, Md. Promoted to head Sales and Sales Training in all products at the time. Multiple trips and Monetary bonuses awarded for completing Sales requirements.Certifications and LicensesAward/Certificate for Excellencein Customer Service PresentWas also sent to HBO/Showtime/Cinemax/The Movie Channel and various other Cable Channel Companies to train on Customer Service Skill Sets. AssessmentsCustomer Service Skills FamiliarSeptember 2018Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI am a serious individual when it comes to work of any kind. It's all about the job at hand 100%. I strive to produce sales and gain the trust of the perceptive purchaser of what I am selling or in any position that I am assigned to. I believe that the Employer deserves nothing but 100 % of their employee at all times. |