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Click here or scroll down to respond to this candidateGLORIAPATTERSONGP Tallahassee, FL Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYAs a dedicated and highly motivated Human Resources professional,I am eager to use my expert knowledge and abilities to improve our company's performance. I excel in both solitary and collaborative settings, utilizing my extensive experience to swiftly adapt to various procedures and propel the achievement of our business goals. Possessing a resourceful and results-oriented approach, I am committed to fostering growth and efficiency, thereby meeting the company's requirements and enhancing the value of our services. SKILLSStrong analytical and problem-solving skills Internal Communications Conflict ResolutionExcellent communication and writingskills Time management expertise Research skills and an interest in lifelong learning Employee Relations Employee Onboarding Employee support HR guidance Training and mentoring HR Policies and Procedures Employee Engagement Continuous ImprovementEXPERIENCEHR OPEN DOOR REPRESENTATIVE July 2023 - June 2024Lowe's Home Improvement Develop and implement employee relations policies and procedures. Provide guidance and support to managers and employees on employee relations issues. Investigate and resolve employee complaints and grievances Develop constructive relationships with managers throughout the organization and provide guidance and support on employee relations issues, disciplinary matters, and HR related questions Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner. HR SERVICE CENTER REPRESENTATIVE January 2019 - June 2023 Lowe's Home Improvement Mooresville, North Carolina Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Provided exceptional customer service to ensure customer satisfaction. Resolved matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans. Managed customer calls efficiently in fast-paced call center environment. Documented, researched and resolved customer service issues. Answered customer inquiries via phone, email, and chat. Managed difficult customer situations with professionalism and empathy. CUSTOMER SUPPORT ENGINEER January 2017 - January 2019 NCR Mooresville, North Carolina Work with customers to troubleshoot software, hardware, and network engineering issues. Utilized knowledge of computer systems, networks, and hardware components to diagnose technical problems. Be a guardian of all NCR assets used in the delivery of customer services (that's tools, software, vehicles, documentation, and intellectual property). Performed work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations. Assisted in developing and implementing customer service policies and procedures. Participated in team meetings and take initiative to contribute to team projects. Maintain up-to-date knowledge of products and services. Provided after-hours support as needed to maintain high levels of customer satisfaction. Restored performance by completing basic repairs of hardware, software and equipment. IT HELP DESK TECHNICIAN December 2016 - January 2017 Carolina IT Mooresville, North CarolinaConfigured user accounts, installed software applications, configured network settings, and performed system maintenance tasks Resolved customer inquiries in a timely manner while providing excellent customer service Provided support for Windows, Mac OSX, and Linux operating systems Plan and lead training sessions for new and existing users Diagnose, troubleshoot and resolve a wide range of software, hardware and Network issues Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices Performed troubleshooting on Windows operating systems, applications, networks, printers, and other peripherals. Participated in training and workshops to enhance skills and acquire resourceful tools. Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling. EDUCATIONMASTER OF SCIENCE (M.S.) IN HUMAN RESOURCES MANAGEMENT August 2023 Southern New Hampshire University, Manchester, NH, US BACHELOR OF SCIENCE (B.S.) IN COMPUTER INFORMATION SYSTEMS July 2002 Florida Agricultural & Mechanical University, Tallahassee, FL, US |
