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korahs1973@gmail.Korah com Sturtevant, Burdo WI PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYDedicated, hard working individual, whit excellence customer service skills as well as much knowledge in many areasWORK HISTORYDirect Support Supervisor at Homes for Independent Living 08/2021 - Current (3 years)Responsible for day to day operations of the program, with a focus on the supervision of personnel andclient care to enhance the overall health, safety, and welfare of the clients Promote accurate implementation of Individual Service and Behavior Plans, reporting concerns andimplementing changes as neededManagement tasks include Performance management of employees, maintaining work schedules,training of staff, implementation of company policies and procedures, management of client funds,maintaining excellent communication with guardians case workers management and overall healthmonitoring of clientsDirect care tasks include Client assistance with daily living activities, transportation of clients, personalcares, developing and maintaining positive self image, empowering the use of their own coping skills andmaking healthy decisions, functional social and community skills, recreational activities and redirectionof challenging behaviorsReport allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud tomanagementMaintain cleanliness, safety, and physical condition of home, equipment, and premisesMaintain professionalism and confidentialityExercise sound personal judgmentPharmacy Technician at Walgreens11/2019 - Current (5 years)Taking in written scripts. Typing scripts. Filling scripts. Stocking Cashier at01/1970 - 01/1970 (0 months)Phone callsFiguring out specific dosingInsurance verificationCaregiver at Home Instead Senior Care11/2017 - Current (7 years)Daily needs of sick or elderly or hospice care clients. Bathing, toileting, medication reminders, laundry,cleaning, meal prepMedical Assistant at Ascension Health01/1970 - 01/1970 (0 months)Surgical scheduler. Learned procedures. Injections. Vitals.As well as previous administrativeWellness Coordinator at Pleasant Pointe Assisted Living 11/2019 - 05/2021 (2 years)Under the wellness directorEnsures compliance with Resident Rights and HIPAA policies at all times. Demonstrates teamwork by communicating with other staff, actively working to resolve problems andlending assistance to other facility staff.Provides residents with assistance for personal needs according to the support care plan.Resident needs may include, but are not limited to toileting, bathing, dressing, grooming, mobility,transport, and dining.Practices patience, compassion, and empathy in all interactions with residents. Focuses on residentsabilities and provides social emotional support and encourages the resident to be as independent aspossible.Promotes improved quality of life for residents through person centered care and daily interactions.This includes prompt response to calls for assistance, sensitivity to resident needs for socialization andfor privacy, providing direct assistance to participate in activities, and providing appointment reminders.Interacts and communicates with residents and family members respectfully. Refers family membersto nurse or supervisor for service care concerns.Consistently utilizes Standard Precautions and follows infection control procedures.Observes for and informs supervisor shift leader promptly about any changes in resident healthcondition, behavior or needs.Promptly reports unusual events, suspicion of abuse neglect, and emergency situations.Receptionist Administrative Assistant at AllSaints 02/1999 - 01/2019 (20 years)Professional written verbal communicationTime managementLeadership teamworkCreativity initiativeHigh attention to detailFamiliarity with Microsoft and Gmail productsKnowledge of HIPAA regulationsInsurance verification prior authorizationHotel Manager at Ramada05/1995 - 11/1998 (4 years)Hotel managementInterviewsTime card managementFront deskCheck in out clienteleForeseen over housekeepingSet up breakfastOrdered suppliesNight auditingSet up computer programsMonthly meetingsEDUCATIONGateWay Community CollegeGraduated 2001General StudiesGateway Technical CollegePRESENTNursing ScienceSKILLSPower point, 25 yearsSceduling, 0 yearEpic, 7 yearsLANGUAGESEnglish, FluentSOCIAL NETWORKSFacebook, https://noneTwitter, https://noneLinkedin, https://Linked inABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance