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Voice EngineerCandidate's Name
EMAIL AVAILABLEPH:NO: PHONE NUMBER AVAILABLESummary:Experienced UC Engineer/VoIP Engineer in Cisco and Microsoft Teams products in planning, Design, Implementation and support of Cisco Unified Communication and Unified Contact Center networkExpert in Cisco Voice Gateways, CUCM (10.X,11.X, 12.X and 15), CUC, UCCX, UCCE and IM&P.Experienced in designing, implementing, configuring, and troubleshooting VoIP Infrastructure.Experienced in different Microsoft products including Azure, Exchange 2013, 2016, Exchange Online, Office 365.Provisioned and supported existing Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s and Call Routing infrastructure.Expertise in deploying Direct routing, calling plan and Dynamic Emergency calling 911, dial plans, Voice and meeting policies in Teams.Deployed Teams phone number automation for onboard/offboard users.Experienced in Teams governance by creating sensitive labels and retention policies.Experienced in creating SIP trunk for SFB On-Prem, Teams, CUCM and RightFax with AudioCodes and Oracle.Strong understanding of VoIP QoS issues and mitigation strategies.Extensive knowledge of Routing and Switching, LAN, WAN and Security.Working knowledge in troubleshooting DNS/DHCP issues with in the LAN Network.Involved in troubleshooting network traffic and its diagnosis using tools such as Wireshark, TCP dump, fiddler.Experienced with AudioCodes (SBC), Oracle Session Border Controllers (SBC), Enterprise Communication Broker (ECB), Palladion (EOM) and AppNeta.SKILLS:SolutionsCUCM (10.X, 11X, 12X &15), Unified Contact Center Express (UCCX), Unity Connection, Webex, Microsoft Teams, Skype for Business, RightFaxMicrosoft TechnologiesMicrosoft Teams, Skype for Business (On-prem and Online), PowerShell, Active Directory, Azure, AADConnect, Exchange On-Prem, Exchange Online, SharePoint, and OneDrive.Voice ProtocolsSIP, RTP, RTCP, SCCP, MGCP, H323NetworkingTCP/IP, UDP, DNS, DHCP, FTP, HTTP/S, SMTPMonitoring ToolsWireshark, Network Analyzer, SolarWinds, Putty, Syslog, Unified Real Time Monitoring.Server ManagementActive Directory, Quest ARS, VMWare, TFTP, DHCPPROFESSIONAL WORK EXPERIENCE:Marathon Oil, Houston, Texas. Sept 2021-Till dateUnified Communication EngineerResponsibilities:Conducted detailed network assessment for Unified Communication and Collaboration service deployment.Assist Cross-functional teams in network readiness, Network Optimization, Integrations for MS Teams user onboarding, and offboarding.Created and maintained phone number inventory and Teams number automation for onboard/offboard users via SharePoint List.Create, Develop, and implement the strategy for transitioning traditional Skype for Business Enterprise voice to modern enterprise voice platforms such as Microsoft Teams Voice with Direct Routing and calling plan.Migrated Skype for Business On-prem users to Microsoft Teams the Only mode with Teams Audio Conferencing and on-prem PSTN in accordance with the platform roadmap and project timelines.Worked with the Security Team to configure VPN split tunneling for avoid call quality issues for remote users.Configured emergency policies and Dynamic 911 calling in Teams across all sites in North America by integrating with Intrado Life and Safety.Actively participate in developing configuration models, processes, procedures, call queues, Auto attendants documenting, and training the support team on developed models.Ensure effective conference room phone integrations including Crestron Devices and Polycom Trio with Microsoft Teams in Teams Only mode.Performed Moves, Additions, Changes, & Deletion (MACD) in CUCM, CUC to new & existing users. Implement & maintain Cisco Unified Communications solutions.Troubleshot Call routing issues for CUCM, Ivanti Call Center, Teams and modified dial plans according to the Carrier requirements.Toyota Motors North America, Plano, Texas. July 2017-Sept 2021Voice EngineerResponsibilities:Developed and implemented the strategy for transitioning traditional Skype for Business to modern enterprise voice platforms such as Microsoft Teams Voice with Direct Routing and calling plan.Migrated over 40,000 users from Skype for Business to Microsoft Teams under the platform roadmap and project timelines.Worked on the installation of CUCM 12.X Publisher and added new Subscribers to the Cluster and integrated with the existing cluster using SIP trunks for inter-cluster calling.Maintained, supported & updated Cisco UCM, UCCX, CUC, Voice gateways to meet daily workloads to keep up with industry standards.Performed UCCE, UCCX administration moves, adds, changes to Agents, Skill Groups, Call Types, and ICM Scripts.Point of contact for regional voice recording service by providing consultation and guidance to internal clients and peer services.Developed all technical documentation for Verba and Nice voice recording call flows.Upgraded AppNeta from M45 to M70 around 110 sites of Toyota Motors in North America and monitored the network for stable connectivity to avoid packet loss.Maintained a stable environment using various monitoring tools, provided analysis using tools such as AppNeta, RTMT, UC Commander, UDM Pro.EDUCATIONMasters in engineering management, Oklahoma Christian University, Oklahoma. April 2017Bachelor of Technology in Mechanical Engineering, JNT University, Hyderabad, India. May 2015