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Click here or scroll down to respond to this candidateCandidate's Name
Street Address C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEBUSINESS & SALES MANAGEMENT EXECUTIVE PROFILEPROFESSIONAL EXPERIENCEKINGSWOOD SENIOR LIVING (KC UNITED METHODIST RETIREMENT HOME, INC) Kansas City, MO Life-Care Senior Community (CCRC) 2018 - 2022 RESIDENT SALES COUNSELOR
Building close relationships with potential residents and their families, giving support in difficult conversations, bringing next step solutions and problem-solving information as an industry expert that sincerely cares. Providing exceptional tours and event visits to promote growth. Notable Accomplishments:Consistently drove occupancy forward with an increase of almost $4M in annual revenue each year for the last 3+ years.Led every quarter in sales, highest conversion rates for cold/hot leads and tour/sale-closing, and saving potential move-outs.Recognized frequently by LCS Mgmt Divisional VP for providing outstanding service to potential residents and breaking records.HAWTHORN RETIREMENT GROUP Seattle, WA - Independent and Assisted Living Senior Retirement 2016 - 2017 MANAGING DIRECTOR PIONEER RIDGE - McKinney, TXTapped for quick promotion from Kansas only two months after hire to direct and hold bottom-line P & L responsibility for administration/HR, operations, sales and marketing, maintenance, and food service for an underperforming, $50+ million senior retirement property, 35+ staff. Notable Accomplishments:Delivered net revenue increases of 20%, occupancy of 12%, and attained all-time high of 98% in 10 months even as market rates rose.Resolved serious staffing issues existing since opening a year earlier, a challenge previously attempted and failed by predecessors. Developed and executed a strategic hiring plan and stabilized high turnover by escalating morale, which resulted in slashing monthly expenses by $10,000 with removing temp-agency help.Successfully developed, implemented a 1-on-1 coaching program, influencing employees to advance in performance-excellence, which corrected food-service operational processes, and propelled Activity Director to company-wide award, Top 3 Employees.SUNSHINE RETIREMENT LIVING Bend, OR - Independent and Assisted Living Senior Retirement 2014 - 2016 MANAGING DIRECTOR SUMMERFIELD ESTATES - Tigard, OR Recruited to revitalize one of the lowest ranked communities; facing challenges associated with poorly performing employees, exceptionally high staff turnover, weak sales, theft, and operational inefficiencies. KEY HIGHLIGHTSRandy brings a unique and highly valuable talent to C-suite officers as a trusted right-hand-man. For even the least financially literate person, He has an ability to explain numbers in a way they make sense. But more importantly, he helps to translate those numbers into the stories that shape the action plans that drive bottom-line results. -Julie Kaplan, Director of Licensing & Acquisitions - Altus Global Trade SolutionsThe organization fortunate enough to gain the assets of Randys talents and ability, is committed to having top performers with a passion for excellence.- Doug Wells, Manager - Hawthorn Retirement GroupRandys customers value his integrity and sincerity through which he develops unparalleled trust needed for closing a sale. However, trust is not simply a sales technique for Randy, but a heartfelt motivation. -Judy Comstock, CEO Customized Consulting ServicesAlways giving 110% with a fresh approach, Randy rejuvenated both the business and the lives of the residents! They love him! Dick Glaunert, Regional Director of Operations - Sunshine Retirement Living CORE SKILLS & EXPERTISETransitional Change LeadershipStrategic Project & Business PlanningBudgeting and P&L ManagementAdministration & OperationsTalent Recruitment, Training & RetentionVendor Relations & NegotiationsClient Relations & RetentionSales Training & DevelopmentCall Center ManagementBusiness Processing OutsourcingCredit and Collection ManagementSenior Property ManagementTechnology: Microsoft Office Suite,Salesforce-Administration +other CRMs,SAP, SharePointIMPACT SUMMARYAs a results-oriented leader with a progressive background of strategic vision to design and implement critical processes to cut-costs, enhance efficiency and maximize profits, Ive earned a reputation as a champion of change revitalization to underperforming entities.Accomplished relationship builder skilled at gaining the trust of key decision- makers in both small and Fortune PHONE NUMBER AVAILABLE businesses.With a hands-on approach, takes pride in creating a cohesive culture ofWE that rewards performance, encourages teamwork, and motivates employees toward a common mission and cause of action, even in difficult settings when the odds of success seem low; Promotes a customer-centric workplace with the practice of Kaizen.*Repeatedly delivered value to employers in excess of 10X salary as measured by increased revenue, cost cuts, and bottom-line improvements.* Candidate's Name Page 2 of 2Notable Accomplishments:Awarded Community of the Year by delivering results through sales, creative initiatives and 100% resident satisfaction.Broke company records through devising a plan that saw the completion of 55 apartment maintenance-turns in two months while keeping costs at a low; resulted in a net revenue profit of 38% and occupancy growth of 24%.Took recruiting and employee development to the next level, bringing in high-caliber new talent, reducing turnover by 90%; replaced non-performers, rebuilt management team, provided leadership for 75+, increased morale and curtailed problems with theft and turnover by establishing new initiatives such as an employee appreciation program.HOLIDAY RETIREMENT Lake Oswego, OR - Independent and Assisted Living Senior Retirement 2012 2014 MANAGING DIRECTOR GREENWOOD TERRACE - Lenexa, KS Selected for promotion by District VP taking over a facility in crisis, to repair and restore all areas of community following a period of turmoil. Notable Accomplishments:Drove 30% increase in net revenue and 20% in occupancy, all time high record breaking results.Successfully renewed residents at 75% or more and optimized sales team performance while simultaneously lowering cost of sales(COS) by 18% despite increasing prices, using a hands-on approach.Recognized as a result-producer, frequently called on by Regional Director and District VP to brainstorm solutions for other locations and train new assistant managers in successful customer on-boarding program.COFACE NORTH AMERICA Kenner, LA (Formerly known as Newton & Associates) 2010 - 2012 SENIOR SALES ACCOUNT EXECUTIVECredit Insurance, Global Accounts Receivable Management, Debt Purchasing and Business Process Outsourcing Services Recruited by owner to return to company working from home office in Kansas City, MO area, and challenged with the task of rebuilding damaged client relationships and obtaining high revenue new business. Notable Accomplishments:Beat out large, entrenched competition to win and execute international contracts such as Estee Lauder, TransAm Trucking and Zim International Shipping, achieving 100%+ of business quota every month.Shattered all expectations receiving the most Top Producer awards, attaining 548% of quota-November, 2010, 158% of quota- December 2010, 246% of quota-January 2011, and 164% of quota-February and March 2011.Championed branch to #1 numerous months by consistently exceeding sales goals by 20%+ with superb client relationship management for enterprise level customers, even during historically weakest performing periods.SQUARE-TWO FINANCIAL COMMERCIAL FUNDING Lenexa, KS (Formerly known as Collect America and Guardian Financial) 2006 - 2010(Company previously known as Collect America and Guardian Financial) VICE-PRESIDENT COMMERCIAL DIVISION, SALES AND OPERATIONS Service Provider of Asset Recovery & Debt Purchasing in HealthCare, Leasing and Credit Card IndustriesRight-hand-man to President, defining/implementing actionable strategy and business plan for commercial funding operations. Accountabilities included business development, SAS70 compliance, accounting, and public relations. HR responsibilities included talent recruitment, training, development and compensation, managing 110 professionals. Notable Accomplishments:Transformed this B2B collection agency from $1.5M annual loss and only 48 clients to 160% increase in sales, $700K profit, positive EBITDA, 2,200+ clients after two years by identifying risks, implementing new business strategy, completing critical infrastructure improvements, restructuring workflow, rebuilding inside sales/training departments, and setting performance goals.Drove revenue growth by re-positioning call center to attract major clients in credit card, banking, and internet marketplace by orchestrating $1.2M relocation to larger space with SAS70 compliant capabilities.Spearheaded sales initiatives to win business with clients such as, Harpo Productions, Sean John Clothing, PRN Newswire, Business Wire, Hewlett Packard, and eTrade.Recruited top talent and increased retention of high performing employees by 25% through establishing a customer-centric culture and implementing employee programs such as incentives, contests, and development certification. LEADERSHIP EDUCATIONGraduate-Odessa HS-Odessa, MOZenger-Miller Frontline LeadershipSelling Business SolutionsThe Power of Positive RelationshipsSituational LeadershipThe Practice of Kaizen in BusinessSee You at the TopEffective NegotiatingLeadership ExcellenceREFERENCESJulie Kaplan EMAIL AVAILABLE PHONE NUMBER AVAILABLE Director of Licensing & Acquisitions Altus Global Trade SolutionsJudy Comstock EMAIL AVAILABLE PHONE NUMBER AVAILABLE CEO, Customized Consulting ServicesDick Glaunert EMAIL AVAILABLE PHONE NUMBER AVAILABLE Regional Director, Sunshine Retirement Living COMMUNITY INVOLVEMENT: Committed to community service opportunities such as actively involved annually in spearheading a location for The Angel Tree Project and volunteering for numerous Susan G. Komen events and homeless shelters. |
