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Click here or scroll down to respond to this candidateCandidate's Name
Brooklyn, NYPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryOver 17 years of result-oriented experience in management and supervisory roles with various companies.Ability to multi-task, team player; able to prioritize workflow with minimal supervision; determined and dedicated towards producing the best finished product.Software skills: proficient in Microsoft Word, Excel and Outlook. Fluent in Spanish.Work ExperienceECCO-Santiago-Lagos, Remote Oct 2022 to April 2024Call Center Agent/Customer Service RepresentativeCustomers service for inbound calls as well as for processing customer orders I booked hotels for booking.comSales of Products for Because Market Customer Support for inquiries Process Payments for several clients Handled 50+ Calls DailyGreet transfer and hold calls.Manage upset customers, conflicts and challenging situations.Deliver outstanding service, exceed expectations and build long-term loyalty.Work in teams and in a self-directed environment.Pay-o-matic-Brooklyn, NY, May 2017 to Feb 2021Teller/Customer Service RepresentativeManaging large amounts of inbound and outbound calls in a timely manner, answered more than 50 calls per day.Responsible for providing accurate information for those calling on information.Maintained a courteous and empathetic demeanor while addressing a wide range of inquiries and complaints.Participated in team meetings and training sessions to stay updated on policies, procedures, and best practices.Adapted to a fast-paced work environment, handling multiple tasks simultaneously while maintaining high service quality.Conducted follow-up calls or emails when necessary to ensure customer satisfaction and issue resolutionMaintain a weekly production sheet for departmental requests.Perform additional duties and projects as assigned by managementInstaff/BG Staffing-Texas, Jan 2014 to Dec 2017Onsite Supervisor/RecruiterProcessed payrollProcessed/maintained background checksProvide customer serviceContacted clients; attended labor meetingsProcessing Clients orders for employees annually reviewHandled 60+ Calls Daily In and out boundCertified Employees for permanent positionsCustomers serviceTrain new employeesProcess drug screensAaron Sales and Lease-Texas, May 2013 to Sep 2014Manager in TrainingAssisted with collections issuesProcessed payments from clientsProvided customer service in call centerManaged accounts and salesDollar General-Texas, Jan 2011 to April 2013Store ManagerOversaw daily store operationsHired new employees, processed payrollMediator for store employees' concernsReceptionist, filing, shipping and receiving; general office dutiesAnna's Linens-Texas, Oct 2010 to Dec 2010SupervisorOversaw daily store operation and employeesTrained incoming employees; answered questions and concernsFiled sales reports and paperwork, general office dutiesWal-Mart-TX, Sep 2009 to June 2010Office AssistantHuman Resource department; process payrollHandled/maintained employee paperwork, filingRelieved receptionist for lunch/breaks.DJ Grocery-Brooklyn, NY, Feb 2004 to Sep 2009Administrative AssistantGeneral Human Resource AssistantProcessed payrollRetained Bookkeeping recordsInventory control; provided receptionist coverageVivian's Healthcare-Brooklyn, NY Jan 2005 to Dec 2008CaregiverProvided patient with transportation needsAssisted with management of wound careAdministered medications, colostomy experienceAssisted with maintenance of living quartersKmart-Middle Village, NY July 1999 to Feb 2004Office SupervisorInterviewed potential employeesProcessed complete background checks of new employeesSubmitted payroll; data entry; filing; relieved receptionistEducationGEDBelford High School - Mesquite, TX January 2010 to December 2010SkillsAccounts Payable, Caregiving, Personal Assistant Experience Employee Orientation, Cutechnicalrvice, Bilingual, Microsoft Excel Expert, Human Resources, Communication skills, Recruiting, Computer skills, Payroll, English, Microsoft Office, Merchandising, Customer Care, Administrative Experience, Microsoft Outlook, Organizational skills, Technical support, Medication Administration, Sales, Management, CSR, Time management, Telemarketing, Interviewing, Accounts Receivable, Store Management Experience, Microsoft Word, Account Management, Spanish, Customer Support, Call Center |
