| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Green Cove Springs, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced and reliable customer service professional with extensive experience providing assistance in a busy call center setting and data entering position. Strong dedication to helping resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Work ExperienceCustomer Service RepresentativeCiti - Jacksonville, FLDecember 2023 to PresentPharmacy TechnicianHealthcare Services Group - Green Cove Springs, FL September 2022 to PresentIntake CoordinatorHighmark Inc - RemoteAugust 2021 to PresentEnter data into systemTake and make calls to providersTriage casesPublic relObtained notes and information for nurse case managers and adjuster. Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.Kept high average of performance evaluations.Resolved issues through active listening and open-ended questioning, escalating major problems to manager.Fax via biscom to providersEmailingPharmacy TechnicianUPMC PRESBYAugust 2020 to July 2021Filled medications from list provided by automated dispensing machine Verified quantities and prepared labels for bottles Displayed positive attitude while interacting with customers and peers Mixed intravenous solutions under direct supervision of pharmacist Documented and reported all discrepancies, damages and errors Maintained cleanliness and organization of Pharmacy department Prepared and affixed labels to prescription containers Participated in mandatory training programs and weekly huddle sessions Followed proper pharmacy and general safety and security procedures and processes Compounding in IV room Delivery Working in OR pharmacy Working with Kit check Stocked, labeled, and inventoried medication to keep accurate records. Benefits Verification SpecialistAMERISOURCEBERGENNovember 2019 to June 2020Prepared various reports on benefit cost and trend analysis Maintained materials up to date for benefits orientations and open enrollment Promoted value added benefits of Firm with goal of increasing awareness and participation Demonstrated proficiency in MS Excel, including pivot tables, database management and report formattingEstablished and maintained partnerships with employers and community contacts Supervised at least one non-exempt benefits administrator Opened, sorted and distributed incoming correspondence, including faxes and mail Played key role in managing benefit plan transitions for acquisitions Conducted presentations and meetings to explain benefits to employees Developed and updated, presented and distributed benefits communications to HR Managers and teammates.Pharmacy TechnicianALLEGHENY COUNTY JAILApril 2018 to November 2019Delivery to nurses Stock medications Make medication order list Prepare meds for inmates being released Sick calls Clean work area Work with on base Read and comprehend inmates charts. Pharmacy TechnicianWestpenn HospitalMarch 2017 to April 2018Answered incoming phone calls and addressed questions from customers and healthcare providers. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.Stocked, labeled, and inventoried medication to keep accurate records. EducationAssociates in PharmacyPittsburgh career institute - Pittsburgh, PA, USOctober 2017Skills Pharmaceutical Compounding Order EntryAmbulatory Care Aseptic TechniqueSupply Procurement DispatchingSupply Management VPNMaintain Records WindowsCustomer Transactions Data EntryFilling Prescriptions Records MaintenanceInspecting Equipment Behavioral Skills Development Medical Billing Research and AnalysisPresentation Skills Critical Thinking SkillsTyping Workflow ProcessesCompounding Medications Insurance AuthorizationsClinical Pharmacy Experience Outpatient Procedures Microsoft Office CPT CodingProject management Eligibility RequirementsStrategic planning Claim ProcessingInsurance Verification Online SystemsQuality Assurance Clerical SupportEpic ICD-9 Typing Live chat Customer service Order entryCertifications and LicensesRegistered Pharmacy TechnicianDriver's LicenseDecember 2022 to February 2031CPR CertificationPresentAssessmentsAttention to detail ProficientApril 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer focus & orientation ProficientMay 2023Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientMay 2023Identifying and resolving common customer issuesFull results: ProficientCall center customer service ProficientJune 2021Demonstrating customer service skills in a call center setting Full results: ProficientData entry: Attention to detail CompletedAugust 2023Maintaining data integrity by detecting errorsFull results: CompletedHR: Compensation & benefits CompletedApril 2023Knowledge of compensation and benefits programsFull results: CompletedProtecting patient privacy ProficientAugust 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientMedical receptionist skills ProficientMay 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientOffice manager ProficientJuly 2023Scheduling and budgetingFull results: ProficientWorkplace safety ProficientJune 2023Using safe practices at workFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
