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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL LINKEDIN LINK AVAILABLE SUMMARYSeeking Technical Customer Support role with 3 years of experience in customer service and data management. Resolved technical issues at DoorDash, enhancing customer satisfaction; adept in verbal/written communication, data integrity, and report preparation. Proven skills in live chat support, call handling, and technical assistance at Walgreens. WORK EXPERIENCEJ.P. Morgan Chase & Co. Chicago, ILData Entry Clerk Aug 2023 - Sep 2024 Entered and verified large volumes of data, ensuring high accuracy and maintaining database integrity through prompt error correction. Supported report generation and presentation preparation, facilitating efficient information dissemination. Collaborated effectively with team members to meet critical deadlines and maintain consistent data quality standards.DoorDash Inc. Chicago, ILDigital Store Shopper Feb 2023 - Jan 2024 Resolved technical issues to enhance customer satisfaction. Assisted in the organization and placement of food items according to company policies. Addressed billing issues and order inquiries, contributing to a 20% increase in profits. Amazon Inc. Matteson, ILFulfillment Associate Jan 2022 - Apr 2024 Utilized strong verbal and written communication abilities to transcribe key information from vendors and customers. Conducted accurate inventory counts to support daily analysis and operational efficiency. Maintained precise records to ensure data integrity and support decision-making processes. Walgreens Inc. South Holland, ILCustomer Service Associate Oct 2020 - Aug 2021 Monitored claims and coordinated with physician services to ensure accuracy and efficiency. Provided technical support and contributed to various store responsibilities, enhancing operational workflow. Managed customer interactions effectively via live chat, email, and telephone communication channels. EDUCATIONMoraine Valley Community CollegeAssociates of Liberal Arts, NursingPalos Hills, ILSKILLSAble to Type 32 WPM Microsoft Suite Attention to Detail Problem Solving Email and Live Chat Support Efficiency Good Communication Teamwork Technical Troubleshooting Operating Systems Knowledge Help Desk Support Customer Relationship Management (CRM) Time Management Adaptability Patience Networking Fundamentals |
