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Click here or scroll down to respond to this candidateCandidate's Name
Middletown, Delaware, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary:Skilled in operational management specific in areas of front-line activities and high paced environments. Pioneer leader that serves as a liaison for all levels of coordination that yields proficient leadership, team building, goal setting, and executing solutions utilizing benchmark communication both written and orally. Demonstrates the ability to maintain the integrity and process coordination via malleable skill sets that are versatile in all career settings to strategically increase customer satisfaction and positive outcomes with unmatched commitment to all stakeholders both internally and externally. ExperienceCOMMUNITY NAVIGATOR COLUMBUS ORGANIZATION JULY 2023-PRESENT Develop and implement individualized patient centered plans (PCP) that identifies specific needs of each client while coordinating with the interdisciplinary care teams and outside vendors to assure adequate medical care is being rendered and community activity is present in the life of the client. Effectively manage and service a 45-person caseload, bringing of the service recipients current on all outdated PCPs. Initiate and conduct meetings via telephone, video calls, home visits, and face to face interactions Empowers individuals with intellectual disabilities to improve overall health, wellness, and self-care through effective care coordination and case management. Encouraging service recipients to embark on social environments to enhance communication.ADMISSION COORDINATOR MANAGER ACCENTCARE HOSPICE JANUARY 2023-JULY 2023 Initiated operation review process that included increasing the daily visits by decreasing territory coverage. Delegated daily huddles with admission nurses, health community consultants and admission coordinators to ensure accurate follow-up on potential admissions. Facilitated the process of documenting the referral information creating a process of timely responses that promoted the guarantee of a complete admission. Contributed to building professional relationships with the result of achieving a fully staffed environment within the admission coordination team. HEALTH AIDE COORDINATOR (HAC) ACCENTCARE HOSPICE JANUARY 2019-JANUARY 2023 Collaborated with a discharging team of nurses, social work, and team assistants with transferring patients from inpatient to home care settings ensuring all patient visits are scheduled and completed as ordered within the plan of care. Engaged in community events seeking professional prospects to team build hard to staff areas and increase overall retention. Respectfully monitored the performance of field CNAs, reducing callouts for identified territory. Trained, oriented, assisting with developing new processes for CNAs for both community and inpatient departments. Liaison for patients and caregivers involving scheduling issues and productivity concerns resulting in increased patient satisfaction consistent with Home Health Services. Collaborated with the interdisciplinary team to achieve continuity of care and maximize positive patient outcomes by increasing or decreasing home care services. Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff. CERTIFIED NURSING ASSISTANT ACCENTCARE MARCH 2016-JANUARY 2019 Adhered to care plan by recording vital signs, ADLs, linens change as needed in home and in-patient settings. Effectively educated families and caregivers on the daily process of ADLs in a homecare setting. Collaborated with family and caregivers to create a seamless process in daily care for the patient. Articulate changes in patients status to the RN case manager. Feed patients according to their dietary needs, monitor adequate in-home supply needs and deliver. Turn, reposition, and move patients between wheelchairs, seats, and bed. Built positive rapport with patients, family, and caregivers. EducationDELAWARE TECHNOLOGY COMMUNITY COLLEGE ASSOCIATE DEGREE GENERAL HEALTH SCIENCERelated Coursework: Human Development, Disease Pathology, Anatomy and Physiology, Medical Terminology, Pharmacology, Analytical and Statistical Reasoning & Review, Microbiology, General Psychology, Word, Excel, Biology, Basic Chemistry, Knowledge of ethical and business behavior, Principles of Customer service. CDM TECHNICAL TRAINING INSTITUTE CERTIFIED NURSING ASSISTANT Related Coursework: Fundamentals and concepts including roles and responsibilities, legal issues, ethics, patient communication, infection control, preventing injuries, and responding to emergencies.WILMINGTON HIGH SCHOOL HIGH SCHOOL DIPLOMASkills & Abilities Analytical thinker Customer Service Leadership Emotional Intelligence Case Management Problem solving Health documentation Flexible and adaptable to change.Systems: HomeCare Home Base (HCHB) Epic Excel/Word PowerPoint Therap Workday Outlook/Teams
Creating scheduled appointments Excellent written and verbal communication skills. Strong organizational skills and excellent customer service background Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care. Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff. Creating scheduled appointments Excellent written and verbal communication skills. Strong organizational skills and excellent customer service background |
