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WASHINGTON, DCEMAIL AVAILABLEProfessional SummaryWith over 15 years of experience in administration, program and project coordination, and management, I have a proven track record of delivering exceptional services in office administration, instruction, and student management. My expertise spans supporting high-level staff, students, and instructors across organizations and universities. I am skilled in project management, event coordination, academic record and system management, and event coordination. I excel in budget management, team leadership, stakeholder communication, and program evaluation. ExperienceManager of Student Engagement and Organizational Effectiveness National Association of Black Accountants, Greenbelt, MD January 2022  June 2024 Assisted the Chief and V.P. with the operations of the programs and marketing. Managed long-term program goals for the ACAP and PTC students programs. Conducted program analyses and evaluations for improvement. Organized student engagement activities for 150+ students. Assisted with enrollment applications and scholarship criteria. Developed methods to assess program strengths and improvements. Ensured member satisfaction, safety, and quality. Implemented changes to achieve program goals. Engaged with regional/local chapters and corporate stakeholders. Collaborated on outreach and marketing materials. Produced timely program status reports. Maintained accurate records. Assisted with managing and coordinating the annual conferences and conventions. Monitored student engagement activities. Arranged travel and housing for annual conventions. Attended recruitment events.Program Manager of Student Affairs and Academic Systems Catholic University of America, Library and Information Science, Washington, DC July 2006  December 2021 Managed departmental and student affairs throughout the lifecycle of students Liaison to Center for Academic Success, Counseling Center, Disability Support Service, Student Writing Center, Center for Academic and Career Success and Enrollment and Graduate Admissions Conducted program evaluations and surveys and student data using Survey Monkey and Cardinal Station. Assisted with collecting data for the schools Accreditation Committee review. Processed academic data reports on a quarterly basis as needed for the Dean. Processed I-9 and payroll documents. Managed faculty, adjunct, and student contracts, curriculums, and course planning. Trained and prepared students for comprehensive exams and workshops Assisted the exams grading committee with the rubric results of the students exams. Proctor students while taking exams. Schedules and proctors Open Lab sessions throughout the semester Managed office operations and procurement transactions. Provided administrative support to the LIS program Chair. Assisted the Chair with course development and evaluations. Resolved program-related issues. Coordinated planning for department events (open house, orientations, symposium, conferences, training workshops for students and instructors). Building administrator for the Law and LIS school. Collaborated with campus police on security. Conducted scheduled and unscheduled emergency drills. Managed budget reports and financials. Conducts Audits for students and instructors. Ensured FERPA and safety compliance. Promoted the program and attended recruitment events. Supervised temporary staff and students. Managed petty cash, donations, and corporate card transactions. Maintained office supplies and inventory.Education Strayer University  B.S.  Business Administration District of Columbia Certified Notary & Loan Signing Agent Skill Path Communications and Management Training Software Skills Microsoft 365: Excel, Word, Outlook Calendar. Oracle: Cardinal Pay (invoices and travel reimbursements), Cardinal Students (accounts and course schedules), Processed vendors (procurement). Blackboard: Class rosters, grades, course schedules, Syllabus, etc. Concur: Managed travel and expenses. Asana: Tracked, monitored departmental and individuals assignments. Salesforce: Processed student applications. Survey Monkey: Surveyed stakeholders and delivered reports as needed. Honors & Volunteer Work Dean's List Alpha Sigma Honor Society Employee Recognition Award: USCCB Employee Recognition: NABA President, Missionary Ministry  5 yrs. Manager, LDBC Banquet Hall  3 yrs. Youth Instructor & Activities Coordinator  2 yrs. ReferencesAvailable upon request