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| | Click here or scroll down to respond to this candidateDOMENIQUEWALKEREMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVEFocused customer service specialistskilled in sales and customerrelationship development. Lookingto use my exceptional interpersonaland relationship building skills tohelp increase customer retention.SKILLSAdaptability; Conflict resolution;Product knowledge; ProficiencyEXPERIENCETGI FRIDAYSApril 1st, 2018 PresentEnsured customer satisfactionWorked collaboratively with other staff to minimize wait times for all customers, regardless of which table they were atCoached Junior servers to improve customer experience Maintained extensive knowledge on the menu to educate diners and answer all of their questionsINNOVATION CLEANING SERVICES/ PATRICKLORENZO CLEANING SERVICESDecember 1st, 2021- PresentFacilities Manager and Supervisor for an Authorized Commercial cleaning franchise based in Jacksonville. Over sees the entire cleaning crew of 15, ensuring all cleaning tasks are completed before the end of the nightGuarantee all tasks are completed effectively and thoroughly Delegate jobs, give instructions and explanations and answer inquiries about the cleaning process.GC SERVICEJuly 20- September 2021Maintain accurate and current customer account data with manual forms processing and digital information updates Provided accurate and appropriate information in response to customer inquiriesMade reasonable procedure exceptions to accommodate unusual customer requestsDemonstrated mastery of customer service call scripts 2EDUCATIONHIGH SCHOOL DIPLOMA05/2006Ridgeview High SchoolSmall Business Class led by Cheryl Womack 01/2016 in which Sales, Customer service management, Accounting and Marketing skills were obtained. |