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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLE East Northport, NY 11731JIRA, Miro, Smartsheet, ADO, Oracle SQL Developer, Microsoft Teams, Confluence, Postman, Axosoft, DbVisualizer, Intech ERP, AS/Street Address ERP, HP ALM Quality Center, Light House, Excel, Access, Powerpoint, Kayako, SharePoint, C#.NET/VB.NET, Visual Studio, Java/J2EE, Eclipse, Infragistics, Tomcat/Apache, JRun, Oracle, Toad, JavaScript/HTML, PowerBuilder, MS SQL, MS Access, Crystal Reports, Erwin, C, C++, Assembler, Pascal, Fortran, Basic, Btrieve, Xtrieve, Vermont Views, Targa Development Tools, Alias Research Quick Model, Wavefront Personal Visualizer, Silicon Graphics Personal Iris 4D, Novell Netware, Windows XP, UNIX, Linux, CVS, PVCS VM. Tracker, Configuration Manager, ValueWise Asset Procurement SystemStreet Address /2018 12/2023 Principal Business Analysis LTIMindtreeAirlines/Hospitality Business AnalystMobile e-commerce airlines/hospitality reservations: support mobile airline reservations, hotel reservations, car rental reservations, reservation/check-in management, loyalty/rewards, credit card marketing, baggage selection, multi-factor authentication, Google Analytics and production maintenance.Focused on improving customers reservation experience for airlines/hotel from another digital channel.Use a centric approach involving the business in all aspects of the decision making, supporting their vision by collectively working with UI/UX, content marketing, branding, Google analytics SME, finance, loyalty and security.Understanding the strategic initiative, goals, vision of the stakeholders, and the need to keep their customers engaged and excited in their products/offerings.Be the facilitator and bridge the gap between cross-functional teams.Experienced working with multiple initiatives, teams, product owners, business analyst, scrum masters, developers (front-end, middleware, back-end), architects, and outside vendors/APIs.Agile methodology JIRA/Confluence: backlog grooming/prioritization, epic/user story decomposition, sprint planning, verify done, sprint review, customer/business feedback and team retrospective.Use JQL to build custom filters, dashboards and search for specific information across sprints/boardsDiscovery, requirements gathering and elicitation, and process mapping.Prepare UAT testcases/packets/dashboards, UAT readiness, UAT/QA prep. and UAT facilitation.Real EstateMobile real estate buy/sell: Initiative to simplify the customer journey of buying/selling real estate rolled out by brandFocused on competition, fast moving market and inventory. Offering the customer listing information, agent communication, contracts/documents, mortgage, and ability to track/ be notified of time sensitive dates.Understand and map data located across many systems used in this centralized channel.Partner with members of the architecture team and drive our external vendors to provide us the data/APIs needed for us to exchange information/present to information.Recurring communication, negotiation, KPI/milestone check points and risk/gap analysis.Agile project development: JIRA/Confluence, API verification: postman.Work with cross functional team responsible front-end UX/UI, back-end API, epics/user stories.Warehouse DistributionProduct distribution/sales: Projects focused on improving annual revenue, customer information accessibility for sales agents, warehouse house inventory, accurate customer facing media and back-office commission/financials.Manage projects from end to end by gathering requirements, identifying areas of impact, creating business requirement documents and technical design documents, building work estimations and scheduling, holding daily standup meetings, perform testing and deployment.Create test plans, perform QA testing, assist with UAT testing, prepare release notes/instructions for operations team, coordinate deployment, and perform post deployment testing/monitoring.Work with sales, customer service, warehouse management, technical teams (on/off site) and QA.Utilize analysis techniques such as data flows, gap analysis, workflow analysis, SQL query analysis and functional decomposition analysis.Non-Profit OrganizationModernization project: Performed discovery by analyzing the current application through functional decomposition analysis, process flow diagrams, detail documentation and identification of possible risks.Understanding the current internal users and external users of the current systems with the goal of improvement and need to meet the new key points for those users and future users.Lead others with my pro-active work effort and determination to offer effective solutions/techniques, while teaching them the new methodologies/frameworks so they can work hand-in with me effectively and with confidence.Work with cross-functional team of stakeholders of various systems, analysts, offshore developers, UX/UI, and architectural teams.Facilitate the agile movement by documenting the what in user stories associated to an epic gathered from the new functional requirements.ComplianceNew product development: Improve CRM system focused on legal compliance.Partner with product SME, technical team, QA, scrum master, in an effort to bring clarity, value and accountability to deliver the enhancements.In addition to new product development, work with members of the support team and understand the processes that are integrated/part of the web application.Meet with team members, understand their relationships, and pain points. Work to build trust and bonds that will in the future structure a solid foundation to support the evolving goal.JIRA: daily stand ups, grooming sessions, sprint retrospectives, work estimations and scheduling.Work with back-end teams to better understand up/down stream data flows, partner with front-end users and understand their workflow.Perform data verification using SQL queries, functional decomposition analysis and mappings.Tax, Auditing and AdvisoryGlobal data management initiative: focused on centralizing the common data shared across many applications.Meet with stakeholders and guardians of the data to gain a better understand standing tasks needed to help achieve the vision.Gather requirements through workshop sessions, create epics, user stories, features and tasks.MS ADO: used to drive two-week program iterations.10/2017 11/2018 Senior Project Manager/Business Analyst (Project Management) Robert Allen DuraleeProjects initiatives: uniting and updating the company freight calculations, data housekeeping: purging old proforma orders that have reserves or CFAs, merging customer accounts and purging inactive customer accounts.Lead several projects focused on aligning the company enterprise resource systems, websites and new enterprise resource platform.Liaison between our sales department, customer service, warehouse, data analyst, internal programmers and external development team.Responsible for defining, analyzing, and documenting business requirements, procedures, problems, and leading joint design efforts to offer a new solution or to improve existing business processes.Create test plans and perform testing, as well as prepare software release notices and programming documentation.03/2016 09/2017 Senior Business Systems Analyst Altice USA (Cablevision)Projects focused on in-house CRM system: Support call center Resolution Tool (DART), providing customer service representative with all applications needed to assist a customer with every aspect of their account, from billing to technical trouble shooting centralized in one tool. Kanban methodology used to guide work through phases until completed.Statistical agent tracking system: Contact center agent performance tracking system, uConnex an intranet web portal providing agents and management with access to performance metrics, coaching and metric reporting. Worked closely with analysts and management to gathering metric formulas and to verify the calculations.Call Center Migration: Highly visible, large-scale project to migrate the incumbent Aspect predictive dialer platform to Genesys Engage cloud based hosted system for the companys sales unit. Created a test plan with approximately 3,000 test cases used by beta/UAT testers. Lead the testing effort over a 6-month period, monitoring, tracking, and gating issues. Worked closely with our sales team and Gensys team while reporting daily/weekly progress to our stakeholders.Database Migration: Project to migrate a mission critical Oracle 10g database to Postgres supporting the interactive voice response (IVR) system and data repository for numerous call center applications. Performed requirements gathering, documented dependencies, schemas/user accounts and database links.New product development: Part of an effort to incorporate a new appliance into our existing resolution tool, i.e. implementing it with the widget that reports signaling for TV, video and internet. Working closely with our programming team and engineering identify impediments, tracking issues and offering resolutions.Defining, analyzing and documenting, user requirements, procedures, problems and leading joint design efforts to offer a new solution or value propositions to customers, automate processing or to improve existing business processes and associated systems.Define appropriate methodologies and best business practices for performing analysis and design in the support of core organizational functions and business processes.Liaison between business and programing/engineering teams creating clear and concise business requirements, functional requirements, and preparing test plans to lead pre/post-release testing efforts. Track work effort from work request to release in JIRA using Kanban Agile methodology.Utilize analysis techniques such as data flows, object modeling, case analysis, workflow analysis, and functional decomposition analysis.Create on-line user documentation and training, such as field communications and tutorials for our systems.09/2011 02/2016 Senior Business Applications Analyst (Project Management) Canon Solutions AmericaProjects: Supervise a team of agile developers in the production of a paperless archive system for the automotive industry (IDEAS), a cost modeling tool used by our sales representatives for price quotes and contract generation (CMT) and an in-house time tracking system for our divisions analysts, help-desk and corporate team members (ACTIVE). In addition to these high visibility projects, the team is responsible for several web portals and a registration system for our printer customers who own a family of printers that have eLearning (on-line) training available.Agile initiative: maintain 2-week sprints charting the teams progress via burn down charts and conduct daily scrum. A log of each developers stand-ups and any impediments challenging them in completing their work is maintained. Perform all scrum ceremonies and activities.Store upgrade project: Upgrade 32 stores spanning 5 servers to latest version of IDEAS. Duties include creating an action plan, tracking progress of internal and external team, scheduling milestones and maintaining an issue log.Upgrade and data migration CMT project: Create transition plan, tracking and setting milestones for each phase of the upgrade and migration, user notifications and post transition review.eLearning NAD project: National Accounts Division (NAD) eLearning web service and help-desk administrative tasks. Create functional specification detailing requirements, workflow, process flow charts and high-level diagrams. Make project milestones known to team members, maintain a steady flow of communication between the different business units, stakeholders, UX/UI and development teams involved in the project.Conduct code walk-throughs, verification of proper source code check-in procedures and product/release versioning. Perform regression testing and system testing of our software with test plans created and utilizing (i.e. MSQL). Maintain all product/release documentation.Create and maintain all departmental policies/procedures: coding standards, version control, testing, time tracking, customer VPN access, scheduling, road mapping and billing.Issue log maintenance/review/resolution, project initiation requests, writing/maintaining all customer-facing user guides and courses/tutorials, engineering implementation guides, product/ release notes and client communications.02/2011 09/2011 Consultant (Project Management) Walt Whitman Fence CompanyInventory tracking system: understand current data and how it relates to inventory and orderingProduct pricing: based on size, type and availabilityPoint of sale system: streamline the current process. Gather requirements through workshop09/2007 09/2011 CCEPA Lecturer Java Programming (Beginner and Advanced) Hofstra UniversityLectured on Core Java with emphasis on Javas object-oriented features, polymorphism, Java class libraries, collections, generics, development tools, UML and key components of J2EE. Discussed industry standards and best practices such as Tomcat(container)/Apache HTTP server, creation of server-side web applications, servlet features, lifecycle and programming, configurations, development and deployment environments, JSP, design patterns (MVC), and session management.04/2008 09/2008 Senior Manager of Programming & Internet Services AVP Astoria FederalHands-on Manager in a fast-paced environment involved in all phases of the software development life cycle process. Analytically evaluated information gathered during scoping sessions to create business requirements, functional specifications and design documents.Managed a team of senior application developers and supported all internal banking applications, human resources time & attendance, websites, corporate intranet and external customer facing websites. Scheduled resources and tasks appropriately to meet project milestones, and corporate deadlines. Promoted communication and productive relationships with each business area, information services groups and technical teams.07/1997 09/2006 Senior Systems Analyst Barnes & Noble, Inc.Contributed to the design and implementation of a 24/7 Readers Advantage customer membership web application comprised of a real-time transaction system and back-office simulation program. Originally written in Java running on a Unix box and then converted to C# .NET using Visual Studio.Designed and implemented the back-office program to mirror the behavior of the real-time register transactions. The cash register transactions were programmed in Java and maintained in an Oracle database. Imported hourly feeds from the real-time system, daily feeds from BN.com, Customer Call Center data and information from an outside data warehouse. Created Unix shell scripts for system feeds, Java applications and SQL coding used by AutoSys to automate the operational jobs for RA 24/7 system.Project leader for a customer mapping application that used daily customer sales to potentially target new real estate locations for new stores.Technical systems administrator of an asset procurement system. Extended the product by designing and implementing Stock Level reporting with MSSQL stored procedures and Crystal Reports.01/1992 01/1997 Software Engineer/Developer Olympus Corporation of the AmericasParticipated in design, development and implementation of a stand-alone & network imaging database management system. Wrote system specifications, functional and design specifications, test plans, project policies & guidelines.Designed and implemented a database application that loads the initial imaging system data, updates system messages in the field and converts customer sites to combined systems.Created image database reporting based upon specific statistical analysis with the ability for the user to create their own criteria by building SQL statements dynamically.Managed the integration of a fax server with the imaging database system. Gathered hardware and software specifications and customer requirements. Wrote the accompanying technical bulletin and customer guide.Designed and implemented image labeling and printing to the Sony Mavigraph with imaging API calls and C programming language. Designed and implemented in C a database application to load initial system data.Education and CertificatesHofstra University Master of Science, Computer Science UPE (National Computer Science Honor Society)SUNY at Stony Brook Bachelor of Science, Computer ScienceBoston University Computer Science MajorPMI-LMI Scrum Alliance Certified Scrum MasterHofstra University CCEPA Object-Oriented Programming CertificatePublicationMaster Thesis: Three-Dimensional Volumetric Visualization of Radiation Therapy |
