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Title Customer Service Front Desk
Target Location US-GA-Evans
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Augusta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and solutions-oriented Computer Technician with 2 years experience in operations management, process improvement, and disaster recovery. Proficient in technical troubleshooting, computer networking, and routing protocols, demonstrating skill set that aligns technical proficiency with operational excellence. Effective communicator and dynamic team player, driving collaborative efforts and aligning diverse talents toward strategic goals. Authorized to work in the US for any employerWork ExperienceNetworkTech/InstallerHeath Telecom & Data INC-Evans, GASeptember 2024 to Present Cable Run/Install Distribution Frame Setup Access Point Install/Config Switch-Router Install/Config Cable Termination Camera installation VoIP PhonesOffice ManagerGrahams Vehicle Detailing-Augusta, GANovember 2021 to September 2024 Customer Service Scheduling Record Keeping Payroll Technical Support Invoicing InventoryEnsure that the office operates smoothly and efficiently, includes overseeing staff members, receiving and directing customers, and handling or delegating basic office tasks. Scheduling appointments, handling customer complaints and helping customers choose necessary detail packages and scheduling conflicts.DISABLED(LOST LEG IN MOTORCYCLE ACCIDENT)Unemployed (Disabled)-Martinez, GAJanuary 2018 to November 2021At the end of 2017 was in a really bad motorcycle wreck, almost passed away, lost left leg due to complications from the accident.Overcame loss of leg from motorcycle accident and achieved full recovery through extensive rehabilitation and adaptive techniques, regaining mobility and resuming daily activities Sales Associate/Warehouse WorkerSherwin-Williams-Augusta, GAJuly 2013 to January 2018 Customer Service Inventory Stocking/Warehouse Sales Order Completion Lead GenerationAssisting customers by helping them select product, push sales through engagement of customers, suggestive selling, and sharing product knowledge. Greeting and receiving customers in a welcoming manner. Answering customers questions and help customers by escorting them to racks and counters. Answer phones and take customer orders, unloaded weekly inventory trucks, stocking warehouse and forklift operation.Computer TechPC Doctor-Martinez, GAJanuary 2011 to June 2013Dedicated and solutions-oriented Computer Technician with 2 years experience in operations management, process improvement, and disaster recovery. Computer Repair Virus Clean Up Updating/Installing OS Received and directed customers needs by providing prompt assistance, upgrading computers to enhance customer satisfaction Performed computer cleanups by deleting unnecessary files, malware, and viruses, optimizing system performance, resulting in increased computer performance Quilt Press Machine Operator/HelperSerta Mattress-Augusta, GAFebruary 2010 to January 2011 Quilt Press Operation Order Completion Inventory Machine Maintenance Material Handler/CleanupRepairs, runs and operates a quilt top press machine and in charge of the entire production of printed materials from start to finish. Loads press with fabrics and thread Unarmed Security OfficerSecuritas Security Services USA, Inc.-Augusta, GAJune 2005 to January 2011 Site Security Gate Enforcement/Logging Surveillance Protection(Cameras) Visitor Management Loss PreventionSecured premise and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. EducationCertificate in Net+ A+CompTIAMay 2025General Education DiplomaEvans High School - Evans, GAMay 1998Skills Inventory Control Management Customer Service Quality Control Organizational Skills Computer literacy (10+ years) Help desk (2 years) Technical Skills (10+ years) Computer hardware (10+ years) Problem Solving

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