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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEDealership Transformation Business Development Customer Experience SUMMARY OF QUALIFICATIONSResults-driven, hands-on automotive operations consultant with over 25 years of leadership experience launching continuous process improvements for diverse dealerships throughout the U.S. Data-centric, with demonstrated proficiencies in aggressive go-to-market strategies, maximizing profits, and optimizing revenue streams. Recognized as a catalyst for change adapting to ever-changing market dynamics. An influential communicator and effective negotiator who simplifies complex information to present to senior management and key stakeholders confidentially. Seamlessly establishes and cultivates business relationships with a diverse customer base, vendors, and other external sources. Additional processes and skills of relevance include: Demand Forecasting, Event Planning, and Promotions Finance and Insurance (F&I) Management New and Used Vehicle Merchandising Solutions Dynamic Pricing Strategies and Competitive Analysis Customer Service Index (CSI) Optimization Employee Training and Leadership Development Cross-Functional Collaboration (Service, Marketing, and Human Resources) Contract Negotiating and ClosingsDealer management systems (DMS) and software platforms: Reynolds and Reynolds Dealertrack vAuto Provision RouteOne VinSolutions ELeads DealerSocket Microsoft Office SuitePROFESSIONAL EXPERIENCEPark Avenue Consulting LLCIndependent Consultant - Automotive Operations Management (Jan 2006 to Present) Provide subject matter expertise in optimizing automotive operations and productivity to new and used vehicle dealerships throughout the U.S. Major areas of focus include dealership management, profit maximization, service center efficiency, supply chain/ logistics, event marketing, inventory control, purchasing, F&I, and customer service. Aggregate performance metrics during this period include a 20% increase in sales revenue, a 15% reduction in operational costs, and improving customer service indexes (CSI) by 25%. Additionally increased dealership profitability by 30%, per vehicle retail (PVR) from $1500 to $2200, and expanded market reach by 40%. Transformative sales management projects include the following: Whaling City Mazda - New London, CT Achieved a 20% increase in revenue and bolstered market share by 10% while growing certified pre- owned vehicle sales by 15%. Diligently analyzed market trends, incorporated new pricing and pre- certification strategies, and effective inventory control management. Corpus Christi Mazda, Corpus Christi, TX Implemented a more seamless sales process fostering greater customer engagement and needs analysis that reduced deal turnaround time by 25% and improved sales by 20%. Applied competitive market appraisals to vehicles driving dealership profits by 15%. AutoNation Nissan, Tempe, AZ Led procurement efforts during Q1 2023 that resulted in acquiring over 80 quality pre-owned vehicles from private sellers and auctions. Meticulously assessed the mechanical history and condition of each acquired vehicle, ensuring a 95% rate of usability. Increased used vehicle profitability by 25% through competitive pricing strategies and comprehensive market analysis.Premier Auto Center, Gilbert, AZ Served as the automotive desk manager providing hands-on support in managing and finalizing contracts in transit. Cultivated beneficial relationships with lending partners that reduced purchasing agreement processing times by 30% with a 25% increase in financing approvals. Lewis Chevrolet - Buick, Liberal, KS Oversaw all facets of sales management and fulfillment processes contributing to a 25% increase in efficiency for order processing, desking, trade appraisals, and deal submissions. Credited with elevating sales productivity by 15% and reducing turnaround time for deal submissions by 20%. Dublin Nissan/ Chevrolet Buick, Dublin, GA Directed automobile sales, buying, desking, trade appraisals, and deal submissions (prime/subprime). leading to a 15% increase in sales volume while maintaining compliance with standardized protocols and state guidelines. Maximized the features of the Car Manager system resulting in a 20% improvement in efficiency and productivity within the sales department. Conducted buying, desking, trade appraisals, and deal submissions (prime/subprime), contributing to a 25% increase in dealership revenue and a 10% rise in customer satisfaction levels. Cheap Chevrolet, Flemingsburg, KY Directed day-to-day sales operations management resulting in a 15% increase in efficiency and a 20% reduction in processing time. Implemented strategies that led to a 10% increase in revenue generation and a 20% close rate. Streamlined decking workflows, resulting in a 25% reduction in processing errors. Enhanced lender communications leading to a 30% faster approval process. Massey Automotive, Andalusia, AL Drove efficiencies in F&I processes formulating PVR metrics for approximately 1,600 vehicles. Provided valuable coaching to the dealerships finance manager that contributed to bolstering operational scalability by 25%.Volume Hyundai, Milledgeville, GA Rapidly spearheaded initiatives resulting in a 30% reduction in costs within fixed operations, directly contributing to a 20% improvement in gross profit margins. Strengthened relationships with factory partners and lenders improving the turnaround time for approvals and support. Staffed Sales Event Consultant, USA Delivered expertise and manpower to oversee over 300 customized sales events nationwide (lasting seven to 10 days). Drove revenue by successfully selling between 50 to 80 vehicles generating approximately $400,000 in net gross profit for the dealership. Prepared the storefront by integrating motivated outside auto sales managers with in-house dealership staff to ignite excitement for upcoming promotions. Incorporated quality data analysis and creative design partnerships to strategically craft up to 80,000 direct mail pieces and marketing materials. Southeast/Signature Motors - Murfreesboro, TNGeneral Sales Manager (Jan 2004 to Jan 2006)Oversaw variable operations, including monthly objectives and volume commitments. Directed sales consultants and managers along with F&I personnel. Built a quality workforce through talent acquisition, mentoring, recognition, and fostering a positive and inclusive workplace culture. Achieved a 20% increase in sales revenue within the first year of sales operations. Shrewdly negotiated new vendor contracts, resulting in cost savings of 15% on insurance services and a 20% reduction in procurement expenses for auction purchases. Improved employee productivity by 20% through comprehensive training programs and performance management initiatives.EDUCATIONWest Texas State University Master's Degree in Business Statistics Boston University Bachelor's Degree (2) Business Management and Mathematics |
