| Candidate Information | | Title | Product Management Senior | | Target Location | US-FL-Fort Lauderdale | | Email | Available with paid plan |
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Click here or scroll down to respond to this candidateSUMMARYA competent, self-motivated and results driven Senior Product Owner with over 7 years of experience specializing in Technical Product Management, with excellent communication, organisation, and co-ordination skills. Experienced across all phases of the project life cycle including application design and development.Certified Dynamics 365 & Power Platform Solution Architect and Dynamics 365 Sales Functional Consultant. Certified in Product Management and Marketing using various AGILE methodologies (SCRUM).Analytical Thinker: Ability to define customer requirements and translate a clients complex business problems into innovative technology solutions.Results Oriented: Proven leadership skills to deliver solutions in a timely and cost-effective fashion with a strong sense of ownership, urgency, and drive.WORK EXPERIENCESENIOR PRODUCT OWNERASCEND LEARNING LLC LEAWOOD KS 66211. (Remote employee - Florida)July 2021 July 2024Led a team of 7 working closely with both internal and external representatives to implement and optimize the use of the Dynamics 365 CRM and Power Platform together with various solutions within the business ecosystem to improve business operations.Work with product management and technical leads to review product vision, roadmap and ensure business objectives are provided. Participate in planning sessions with management to identify core goals, ensured the businesses voice is integrated throughout the development lifecycle.Created and owned features and stories in alignment with product vision and business needs of the users. Lead story refinement, working sessions, sprint planning, daily stand-up, sprint reviews and retrospectives following Agile development. Prioritize stories to ensure work focuses on maximum value. Maintained a continuous backlog to ensure the team has continuously refined stories. Address team blockers as needed and escalated to have the issue resolved and demonstrated completed functionality to product management and the organization to obtain feedback.Goals and Highlights:Senior Product Owner on key projects for sales, marketing and operations automation on the CRM Solution. Lead the project from requirements and analysis to end user training and go live support. In constant communication with the business stakeholders on improving operations, gathering requirements, facilitating visibility of the projects in Jira, communicating requirements the development team and driving the project to the deployment and post go live support stages. Projects include:oMoving from Dynamics CRM on premise to the online version.oOptimize Lead to Order Retail Process for Sales OperationsoImplemented a B2B Lead Management Process to facilitate the sales process with B2B customers.oImplemented the Case Management and Knowledge Based Management functionalities for the Operations Department.oImplemented optimizations for CRM integrations with HubSpot, to mirror Sales Processes and Marketing opportunities.oImplemented optimizations for CRM integrations with Analytics (Tableau) and Accounting (Dynamics GP)oCreated analytical reporting for Sales, Operations and Marketing using Power BI and trained the users on creating and modifying reports.oImplementation of Magento E-Commerce shopping cart functionality for Retail sales and its flow of data to CRM.oImplementation of a Customer Self Service portal to enhance customer experience.oImplementation of a call centre solution (Five9) to allow for enhanced customer interaction for both Sales and Operations.Key Responsibilities and Functions:Develop strategy to best leverage the Microsoft Dynamics 365 CRM platform. Focusing primarily on the Customer Engagement modules (Sales, Customer Service and Marketing) and secondarily on Finance and Operations.Analyse, document, prioritize, schedule, demo and support the customers software package.Documented all business process flows that are being dynamically updated as updates and changes are made with each project.oLed the development and optimization of the Business Process solutions for all the projects listed above.oIn moving from On Premise to the Cloud assisted in building the strategy and prioritizing the features to get there. Together with the moving of the data, advised the business on best practices and enhancements to current processes to the update their Retail Lead flow and creation of new processes for the Business-to-Business Lead management and Operations Department Case Management.oFacilitated the short- and long-term objectives using the scrum methodology with visibility shown in Jira, while in constant communication with stakeholders and the development teams to drive the objectives to completion. Complete project time 9 months completed in 2021.oImplementation of the new and updated processes resulted in the following:o18% increase in Retail lead conversion in 2022 and 24% increase in 2023.o35% increase in B2B Lead conversion in 2022 and a further 16% increase in 2023.oCustomer support process was able to be recorded in CRM, related to the relevant Order or Product, leading to 17% increase in support resolution in 2022 and a further 12% in 2023.oThe enhancements allowed specific data points previously not there, to be used by the analytics team to further drive business and marketing decisions.oAllowed the Operations team to manage and access their knowledge articles within Dynamics which then saved time from switching between windows.oLed the development and optimization of the HubSpot solution integrating to CRM and creating automation that allowed for:oLead management and its relationship to Orders and products.oThis led to filtered and suppressed marketing lists that will send automated emails and marketing content to the customers.oThis led to a 13% increase in new and returned customer purchases between 2021 and 2022.oAdvised and customized further automation and filtered lists for new products and datapoints added as the Sales process updated over time.oConstantly updated HubSpot to reflect the sales processes of the CRM environment and reflect the Marketing opportunities desired by the business.oCreated and Updated dashboard and reports in HubSpot so give real time data to users (from reps to managers) so decisions can be made as quickly as possible.oDocumented end user manuals for every project.oDemoed and trained the stakeholders (or specific users) on any new or changing functionality in the CRM environment.Led the research and decision making for implementing a Customer Self Service Portal, Magento E-Commerce shopping cart, and Call Centre solution functionality.oDocumented new and updated business process changes.oDocumented requirements prioritized the work and designed the timelines for completion.oCommunicated consistently between business stakeholders and development teams to drive projects to completion.oFacilitated issue reports from testing to be prioritized and triaged both pre and post project completion.oThe Customer Self Service Portal introduced new functionality allowing customers to manage their loan payments as well as manage their credit cards vaulted for said loans.oThe Magento E-Commerce shopping cart was a replacement project that now allowed for a reduced checkout process from an average 5 min process to an average 3 min process, then resulting in keeping customer engagement to Order placement.oThe Five9 call centre implementation is the first of its kind for NASM and allowed the users quick and convenient access to the customer information and all related activities in CRM. Creating a call or email communication at the click of a button. Overall enhancing the speed and information at hand for the user to customer interaction.o Worked with the Marketing and Analytics teams to implement updates to the integrations so the data collected by these solutions and how they work with Dynamics CRM can be used for their reporting.Provide internal support to have technical issues resolved for cross-functional teams.Extensive use of Agile Methodology with strong implementation of SCRUM Teams.Key Technical Experience:Extensive knowledge of configuring and customizing of D365 and the Power Platform and how it works together with the interacting solutions that then encompasses how the business works.Advanced knowledge in Power BI report building and analytical consulting.Attention to detail when gathering requirements, detailing Jira stories or features, testing solutions, including creation of test scripts and feedback to the development team.Constant communication with the stakeholders and development teams from beginning to end of projects.Facilitating meeting sessions getting the right people in the right discussions to get issues resolved and pathways to solutions.SENIOR BUSINESS ANALYSTDAVYN LIMITED MICROSOFT PARTNER COMPANY IN TRINIDAD AND TOBAGO.January 2016 - June 2021Working closely with both internal and external representatives to implement and optimize the use of the Dynamics 365 CRM and Power Platform to improve business operations.Client sectors include with various local, regional, and international clients in the; Banking, Retail, Manufacturing and Tenant Management industries to name a few.Goals and Highlights:Lead Resource on key projects for regional and local clients implementing sales automation on Dynamics 365. Lead the project from requirements and analysis to end user training and go live support. The clients include:oMajor International Clothing Company based in Barbados.oMajor Regional Bank based in Barbados.oOil and Gas Supply Company in Jamaica.oSeveral Manufacturing and Distribution Companies in Trinidad.Key Responsibilities and Functions:Develop strategy to best leverage the Microsoft Dynamics 365 CRM platform.Implement, integrate, document, customize, configure, train, and support the customers software package.oDeveloped and Optimized the Business Process solutions for several of the projects.oUpdate a clients Business Process Flow with real time automated notifications that speed up the time of an approval process for a sales order by 30%.oCreated automation within the Business Process to allow for easier transitions via data movement and notifications.oIntegrated data to and from ERP solutions for several retail companies optimizing mobile sales orders to transactions from an 8-minute process to a 3-minute process.oDocumented end user manuals for every project manually and using the Click Learn tool.oTrained end users both on site and virtually. Several times being on hand to walk through an issue immediately online or go to the clients site to address the issue.Consult with clients in multiple industries to gather requirements and provide customized solutions.oBuilt a custom Tenant Management solution within Microsoft Dynamics CRM Sales Module to manage customer rentals for shopping malls. Including managing the tenants, client documents and billing information and calculations for a rapidly expanding practice. This in turn made their billing cycle 40% more efficient than system used before.oCreated canvas apps within a model driven app for a Banking solution that allowed for easier filtering of records specific to an Opportunity and real time calculations for their Funding, Components and Contracts functionalities, thus making the users interface easier and decreasing calculation time by 50%.Provide internal support and resolve technical issues for cross-functional teams.Worked with the Sales Team to custom design and present several demo presentations to clients successfully leading to new business.Extensive use of Agile Methodology with strong implementation of SCRUM Teams.Key Technical Experience:Extensive knowledge of configuring and customizing of D365 and the Power Platform including Canvas Apps.Attention to detail when testing solutions, including creation of test scripts and feedback.Built custom reports using Power BI and Fetch XML Statements.Utilizing Integration tools such as SmartConnect and KingswaySoft to connect data between ERP and CRM solutions.MECHANICAL ENGINEERNATIONAL INSTITUTE FOR HIGHER EDUCATION RESEARCH SCIENCE AND TECHNOLOGY (NIHERST) THE NATIONAL SCIENCE CENTER OF TRINIDAD AND TOBAGO.January 2011 December 2016Plan, manage and execute the Innovations Department effort for various regional Projects.Advise on the technical aspect of all equipment purchases for the company and engineering tenders made to the company.Develop modules for the Innovations Department using the Physics, Mathematics, Biology, Chemistry and Technical Education Secondary school syllabi.Deliver the modules using various practical and theoretical teaching styles to students at workshops, summer camps and outreach programs.Plan and design income generating strategies for various projects.CERTIFICATIONSCertified SAFE 5 Product Owner / Product ManagerPragmatic Institute certified PCM Level II and III (Product Management and Marketing)Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.MB-600 Dynamics 365 + Power Platform Solution Architect.MB-200 Microsoft Power Platform + Dynamics 365 Core.MB-210 Microsoft Dynamics 365 for Sales.Exam 716: Microsoft Dynamics 365 Customization and Configuration.SKILLSExperience of business process development, improvement, and optimisation.Experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules.Experience with Microsoft Word, Excel, PowerPoint, and Visual Studio.Excellent leadership, communication (written and oral) and interpersonal.Strong ability to make decisions under pressure taking a balanced view of technical and commercial demands.EDUCATIONMBA GRADUATE WITH SPECIALIZED ELECTIVES IN LEADERSHIP, PROJECT MANAGEMENT & INNOVATION.ANGLIA RUSKIN UNIVERSITY THROUGH SAM CARIBBEAN LTD UNIVERSITY.2015 - 2017ENGINEERING BACHELOR OF SCIENCE IN MANUFACTURING AND DESIGN ENGINEERING.THE UNIVERSITY OF TRINIDAD AND TOBAGO (UTT)2008 - 2012FULL CERTIFICATES IN: CAPE, GCE AND CXC.ST. MARY'S COLLEGE1999 - 2006ADDITIONAL INFORMATIONRepresented competitive Soccer teams at various levels (Junior to Senior).Involved in CrossFit.Involved in various hiking and outdoor adventure groups.Involved in various charity groups and food drives.A mentor in the Big Brother Big Sister program for the HEROS Foundation.AMIT RAMSARANPRODUCT MANAGER / FUNCTIONAL CONSULTANT8305 NW 61st Street, TAMARAC33321, FLORIDA, UNITED STATES.EMAIL AVAILABLE, PHONE NUMBER AVAILABLE/pre> |
