| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateConfidential with Personal InformationCandidate's Name
206 5th Street, Lester, IA PHONE NUMBER AVAILABLE EMAIL AVAILABLE WORK EXPERIENCECustomer Support Rep I ACRO Corp/contingent @ A&I Products Rock Valley, IA Feb. 2022 March 2023 Full-Time CSR with A&I Products March 2023 - current Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level Monitor and respond to all correspondence received in the sales inbox email folder Place customer orders using multiple business systems Answer questions regarding order status, freight cost, freight status, and product details Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers, and Deere personnel Maintains the accuracy and availability of customer related information on-line. City Clerk City of Lester Lester, IA 2017 - current Oversee and maintain all records for the municipality, including creating and distributing agenda for council meetings Creating and archiving meeting minutes and documenting ordinances Develop and maintain the city website/notify residents of events via mass text messages Filing quarterly taxes, process payroll, budget processes and amendments as required Office Manager Home Warranty Inc. Rock Rapids, IA 2011 - 2022 Oversee day to day call center operations including recruitment, interview and trained employees, database maintenance, computer network and phone system management Manage contacts and call processes of 30,000 contacts Establish policies and processes within office employees including scheduling, payroll verification, coaching, team development, and leadership of two office locations Graphic Design New Century Press Rock Rapids, IA 2007 - 2011 Created ads for newspaper publication based on customer preferences Assisted with layout and design of newspaper Proficient in computer programs InDesign CS5 and Photoshop Customer Service; Sales & Returns Dakotaland Autoglass Sioux Falls, SD 2003-2007 Answered customer calls and assisted customers with autoglass & body shop supplies Verified part numbers, checked inventory of product, input sales orders into computer system and determined proper delivery routes Scheduled retail appointments and quote customer glass replacement prices and filed sales orders Hotel Managing Partner Torgerson Properties Fairmont, MN 1999-2002 Oversaw management of three hotels operations and supervised a six-person management team Ensured 100% guest satisfaction and trained staff in being initiative-taking in customer service Generated and designed tracking forms in Excel for cost controls, labor budgets, and revenue managementGeneral Manager Tharaldson Enterprises Fargo, ND 1993 1999 Recruited, interviewed, and trained employees to staff hotel to maintain clean, friendly atmosphere to ensure guest satisfaction Worked with area director to train new general managers as well as assist with managing multiple properties in absence of general manager Maintain overall operation of hotel within budget expectation and surpassed sales goals SKILL SETS Excellent customer service skills and collaborator Strong leadership skills and outgoing personality Exceptionally organized & ability to multi-task Self-motivate and dependable in diverse situations |
