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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Jefferson Ave Apartment COrange Park, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEGreat Customer Service Skills Generating from 10 years plus of Experience from Retail Companies; Medical Atmosphere; to In home care Giving from children to geriatric care. Willing to relocate to: Middleburg, FL - Orange Park, FL - Jacksonville, FL Authorized to work in the US for any employerWork ExperiencePatient Care AssistantAlorica Calling Center - Corpus Christi, TXJanuary 2022 to September 2022Assisted callers from a Mail order pharmacy named Accredo specialty pharmacy for specialty medications. Received inbound calls from patient with inquires/concerns about their prescription order and or future experience with Accredo. Placed outbound calls to existing patient in regards to refills / billing matters. Assisted new patients with new referrals for filling medications. Set up copay assistance for existing patients for cost effectiveness after insurance picked up there cost. Escalated called when warranted to assure patient received the best experience possible. Customer Service RepresentativeMCI Telecommunications - Irving, TXJanuary 2021 to January 2022Assisted inbound callers with scheduling appointments for COVID-19 Vaccinations. Enrolled new customers if there are no information on file. Directed callers with the locations for vaccinations nearest as well as most convenient to them. Helped with information regards specific vaccinations. Referred callers to proper pharmacy to give more detailed explanation if needed for inquires before scheduling appointmentsPatient Care AssistantConsulate Health Care - Orange Park, FLMay 2020 to February 2021Assist residents with daily activities. Assist with showers and daily meals for residents to be able to still have the independence they know they have. Provide comfort and companionship to the residents while the care the residents needs. Answer call lights with a reasonable time of light coming on. Record/Chart daily changes of residents well beingLine Lead OperatorGarden Highway Foods - Green Cove Springs, FLJune 2018 to May 2019Set up lines for production as well as production room. Make sure that all belts and floors were clear of food and trash before starting lines. Count build package and label inventory to be sent out for the timely truck deliveries. Order inventory from warehouse. Daily chore logs and check list to completed before signing outHome Health Aide/caregiverDiamond assisted living - Green Cove Springs, FLMarch 2018 to June 2018Assist with showers and daily meals help with activities for the residents tend to bend ridden residents with bed baths ointment and meals also help feed the ones who couldnt feed themselves stock laundry room and kitchen serve meals foldlaundryCustomer Service Leader/merchandiserGate Petroleum Company - Orange Park, FLDecember 2016 to December 2017Greet customers and vendors. Assist with locations of food and other products they needed. Count down registers. TRAIN ONBOARDING employees on cash registers. Scan and count inventory with handheld gun to make weekly orders for trucks. Check in vendors and merchandisers assuring orders are correct before excepting orders. Stock and rotate inventory applying first in first out policy Volunteer file handlerMy Three Sons international cuisine. - Green Cove Springs, FL August 2014 to May 2016 Weekend volunteer work for family. Count orders and organized paper and store receipts. Order inventory online. Helped cater and deliver food orders. Customer serviceGoodwill Industries - Orange Park, FLJune 2015 to April 2016Take clothing sort clothing. Handled reservations Conducted customer service surveys Greeted customersEducationHigh school GED or equivalent in High School Diploma Clay High School/ Adult Education - Green Cove Springs, FL September 2009Skills Basic computer knowledge with Microsoft. Basic typing skills. (2 years) Customer Service Skills (10+ years) Communication skills (5 years) Retail Sales Cash Handling Shipping And Receiving (3 years) Microsoft Excel (10+ years) Caregiving (10+ years) Cleaning Experience Home Care Medication Administration Inventory Packaging Materials Handling Patient Care Hospital Experience Vital Signs Medical Records Laundry Meal Preparation Assisted living Patient monitoring Front desk Microsoft Access Medical office experience Resident's rights Windows Data Entry Search engines Google Docs Customer support Zendesk Customer service CRM software Medical scheduling Quality Assurance Triage Financial services Presentation skills Schematics Microsoft Office Time management Meditech Typing Patient observation Call center (4 years) Mac OS Computer skillsCertifications and LicensesDrivers LicenseMarch 2018 to June 2026Certified Medication AideMarch 2020 to March 2021Assisting with the self administration of medications. CPR CertificationAssessmentsManufacturing: Quality Inspection ProficientOctober 2019Making precise measurements, reading prints, and making pass/fail decisions. Full results: ProficientCustomer Service ProficientFebruary 2020Identifying and resolving common customer issuesFull results: ProficientDirect care FamiliarJanuary 2020Showing sensitivity and enthusiasm while providing care to patients. Full results: FamiliarFollowing directions ProficientSeptember 2020Following multi-step instructions.Full results: ProficientCustomer service ProficientFebruary 2020Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation Highly ProficientSeptember 2020Responding to customer situations with sensitivity Full results: Highly ProficientWork style: Reliability ExpertSeptember 2020Tendency to be dependable and come to workFull results: ExpertWork style: Professionalism ProficientJuly 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationVery customer savvy. Great Communications and People Skills following ten plus years of Customer Service Experience. Detail oriented and Very well organized. Basic computer knowledge. Strong ability to obtain more knowledge as needed. Goal driven. Strong willingness to obtain any medical knowledge that I do not have; to broaden my career in the medical field. Eagerness to advance my knowledge in the medical field |
