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Click here or scroll down to respond to this candidateCandidate's Name
East Windsor, NJ, Street Address United State PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryExperienced logistics and transportation professional with over 20 years of expertise in import/export operations and freight coordination. Skilled in analyzing freight rates, negotiating service contracts, and managing claims with an 85% closure rate. Proven ability to build strong client relationships, driving revenue growth by 70% through upselling and service expansion. Adept at coordinating transportation logistics, preparing documentation, and ensuring timely delivery while maintaining compliance. Known for delivering efficient, client-focused solutions in fast-paced environments.SkillsCommunicationTeam LeadershipConflict ResolutionClaims ManagementFreight Rate AnalysisImport/Export LogisticsDocumentation and BillingContract and Settlement NegotiationShipment Monitoring & CoordinationCustomer Relationship ManagementExperienceCLAIMS REPRESENTATIVE 02/2016 - CurrentAmerican Coffee Corporation - Jersey City, United States, NJLed the management and oversight of all damaged cargo shipments received at U.S. ports, assuming responsibility as the main claims representative for over 200 yearly shipments. Sustained prompt response and intervention along with effective communication with terminals and clients in order to maintain service excellence while protecting client interests.Demonstrated strong proficiency in coordinating with port terminals for prompt acquisition of photographic and video evidence of cargo damage, resulting in a 30% reduction in delays for claims documentation. This facilitated swift and accurate record-keeping to expedite claim resolution.Proactively led communication efforts with terminals to inspect and evaluate cargo damage, ensuring prompt assessment to mitigate costs charged to clients. Through these efforts, was able to reduce potential client financial losses by an average of 20% across all claims handled.Cultivated and maintained strong customer relationships through consistent and transparent communication at every step of the claims process. This approach resulted in a 95% customer satisfaction rate, strengthening client trust and loyalty through proactive engagement and regular updates.Successfully negotiated and resolved claims with an 85% closure rate, consistently securing favorable outcomes for clients while minimizing disputes. Developed strategies for efficient claim handling, ensuring timely and equitable resolutions for both parties.HEALTHCARE COUNSELOR 01/2009 - 11/2012Alliance Healthcare - Ivyland, United States, PADesigned and implemented personalized treatment plans for clients, incorporating their unique needs and feedback, achieving a 95% client satisfaction rate.Developed and facilitated 20+ workshops focused on improving social, emotional, and behavioral health, contributing to a 30% increase in recovery program participation.Promoted to Supervising Counselor within 9 months, leading a team of 8 counselors and improving team performance by 25%.Ensured 100% compliance with ethical standards and legal requirements by maintaining confidential client records and case notes, reducing audit discrepancies to zero.IMPORT / EXPORT AND LOGISTICS COORDINATOR 06/2005 - 12/2008Haag Lloyd - Piscataway, United States, NJDeveloped exceptional client satisfaction and loyalty through swift response to all inquiries, achieving a 90% client retention rate, and securing a steady stream of repeat customers, contributing to long-term business growth.Streamlined communication of logistical requirements by providing clients with precise breakdowns of charges and transportation details, increasing the accuracy of quotes by 25%, and ensuring transparent, trust-building interactions.Increased individual cargo shipment volume by 90% through targeted client rapport building, leading to the acquisition of multiple new service contracts, and an overall 40% boost in client engagement.Collaborated closely with the documentation department to resolve client conflicts quickly and efficiently, ensuring zero disruptions to customer experience, while also generating a 65% increase in revenue by successfully upselling additional services to existing clients.IMPORT AND EXPORT FREIGHT COORDINATOR 10/2000 - 12/2004Makers Sealand - Morristown, United States, NJConducted in-depth analysis to determine optimal ocean and inland freight rates tailored to each client's account criteria, ensuring cost-effective solutions that aligned with their logistics needs and maximizing profitability. Managed over 200 rate evaluations monthly, improving pricing accuracy by 30%.Established and nurtured strong customer relationships by delivering detailed rate quotes, providing comprehensive breakdowns of transit times, and ensuring clients were informed on necessary documentation for seamless logistics operations. This resulted in a 95% customer satisfaction rate.Achieved a 65% growth in small service contract expansions by significantly increasing single rate quote volume. This enhancement streamlined the quoting process, allowing for quicker turnarounds and improved client retention by 40%.Maintained high retention rates with existing clients while consistently signing new service contracts, driving a 70% increase in overall business revenue volume. This proactive approach contributed to a year-over-year growth in new business of 25%.EducationLe Moyne College - Syracuse, NY, United States Bachelor of ArtsPsychology |
