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Customer Service Supply Chain Resume Nov...
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Title Customer Service Supply Chain
Target Location US-MI-Novi
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Novi, MI Street Address
SummaryI'm a dedicated, organized and responsible person, I'm honest and reliable. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.I am a professionally International Business Trading with 20 years experience on the automotive industry, skilled in strategic planning and negotiations drove a 40% increase on Net profit for my division. Skills Leadership Teamwork Problem Solving Computer Skills Technical Skills Initiative Improvement Proposal Easy Learning Self Initiative Microsoft Office: Word, Excel, Power Point, Adobe PhotoShop, Visio, Acess Blackboard, Lotus Notes and Outlook SAP, MOVEX, IDIS AS-400 (APS) AX System, TT Touch, GCats Oracle Electronic Parts Catalogue System Web Parts Catalogue Brio SystemExperienceToyota Tsusho America, Inc FarmingtonHills, MichiganAssistant Manager11/2023 - Current Develop New Business at US Sales / Purchase Team Supervision on the Supply Chain Follow up and Launch New projects by OEM a Tier 1, Tier 2, or any customer Quotations (RFQ) Program Management of the Projects Develop Business Plan Develop Annual Budget Maintain good relations with customers (Visits) and Suppliers Follow up Customer Service Develop Strategies for cost reductions (ACR, VA/VE) Implementation of A3 projects and troubleshooting Development of KPI's indicators and suggestions for improvement Sales Projection Develop local suppliersTOYOTA TSUSHO MEXICOAssistant Manager (Material and PartsAccesories)04/2019 - 11/2023 Supply Chain Team Supervision Follow up and Launch New projects by OEM a Tier 1, Tier 2, or any customer Quotations (RFQ) Program Management of the Projects Develop Business Plan Develop Annual Budget Maintain good relations with customers (Visits) and Suppliers Follow up Customer Service Develop Strategies for cost reductions (ACR, VA/VE) Implementation of A3 projects and troubleshooting Development of KPI's indicators and suggestions for improvement Sales Projection Develop local suppliersTOYOTA TSUSHO MEXICOSales Representative B04/2018 - 03/2019 Procurement Supervision Sales Financial Reports Develop Business Plan Maintain good relations with Suppliers (Visits) and Customer Service. Monthly visits to customers and suppliers Program Management of the Projects Implementation of A3 projects and troubleshooting. Development of KPI's indicators and suggestions for improvement. TOYOTA TSUSHO MEXICO Silao De LaVictoria, GuanajuatoCustomer Service11/2016 - 04/2018 Sales Forecast Sales Reports Claims Follow up Maintain good relations with customers (Visits), Customer Service. Monthly visits to customers and suppliers Purchasing and Sales follow up customer deliveries KIA MOTORS MxicoParts and Service Manager01/2014 - 10/2016 Dealer development nationwide in Parts Area and Service, Parts Price Strategy and benchmarks development, Supplier accessory vehicles for Sales and After Sales development, Negotiation with steel, plastic and aluminum suppliers, Develop Parts and Accessories Sales strategy, Budget Management Area Parts, Responsible for negotiating prices and volumes with suppliers for spare parts, raw materials and accessories, Create forecast demand for suppliers, Coordinate the creation and development of processes in Parts Area (SOP's), Coordinate good practices to improve customer service, Implementation of A3 projects and troubleshooting, Development of KPI's indicators and suggestions for improvement, Responsible for monitoring and improving delivery times and Parts Fill Rate Customer, Follow up service parts and Orders in the system for distributors, Continuous improvement in the Parts Distribution Center(MOBIS), Responsible of the development and training of staff Parts area, Distributors visits for assessment and implementation of the Certification Scheme Dealer.Toyota Motors Sales de Mxico (PartsDistribution Center)Parts Assistant Manager01/2006 - 12/2013 Dealers Support in Mxico Orders Entry Tracking Orders with Procurement at US Purchasing functions Prices management, claims and Backorders Improvement projects for the Parts Area, Review Parts Stock, and technical Support for Dealers Manage inbound and spare parts Claims, Coordinate with carriage all the deliveries (Inbound / Outbound) Coordination for the Standard Operation Procedures performance, Administrative Procedures as billing, reports and market Studies, Leader Continue Improvement Projects, development of Toyota Business Production projects, problem solving by PDCA methodology, Management of Electronic Parts Catalogue, KPI's Development and Improvement Proposals (KAIZEN).Nissan Toluca PlantSupport Parts Customer Service07/2004 - 12/2005 Order Entry, Follow Backorders, Customer Service, Customer Support, Inventory Studies, Administrative Procedures and Remanufactured Parts. Education and TrainingITESM Tec Milenio Cuautitln IzcalliLogistics Speciality and Supply Chain Management2010Instituto Tecnolgico de Estudios Superiores de Monterrey Campus Toluca International Trading Business05/2004Instituto Tecnolgico de Estudios Superiores de Monterrey Campus Toluca High School05/1999ITESM Tec Milenio Cuautitln IzcalliSales Hability CoursePersonal Information Place of Birth: Uruapan, Michoacn Date of Birth: 04/28/81 Marital Status: MarriedLanguages Spanish, Mother tongue English, Advanced Level French, Basic LevelHobbies and Interests Travelling Theater Music Cinema Reading Gardening Socialize Bowls DancingActivities and Honors Love Travel Yoga Photograph TheaterLanguagesSpanish:Native/ BilingualEnglish:Full ProfessionalFrench:ElementaryJapanese:ElementaryAccomplishments First mexican lady staff to be promoted as Assistant Manager ReferencesReferences available upon request.

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