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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVESI am seeking a challenging position where my dedication and attention to detail will create opportunities for growth, improvement and job performance and in turn becoming a asset to your company.QUALIFICATIONSVery Competent with customer service office setting Salesforce, Skype, Outlook, Nova, certified Red Cross,CPR/first aid,computer charting system(EPIC).Microsoft,applications call center atmosphere, with some sales experience multitasking, the use of dual monitors, health insurance policys dental billing and standard office equipment. EDUCATIONAssociates Degree 2006 Miami Jacobs Career College Dayton, OH Major: Major; Medical/Surgical Technician.Certificate Award - 2004 Sinclair Community College Dayton, OH Major: Nursing Assistant Certificate Awarded -1988 Dayton Career Academy/Dayton, OH Major: GED program. PROFESSIONAL EMPLOYMENTAES- Dayton, OHMay 2021 - Presently EmployedCustomer Service Rep (Credit&Collections)Assist customers with billing questions transactions, process customer service payments, provides payment arrangements and educate customers in accordance with Company policy Honeywell Dayton, OHDec 2020 Feb 2021Medical Assistant / EMC (part time)Take oral temp, scanning of the body.Maintain the data on the excel sheet.Anthem Inc - BCBS Cincinnati, OHCustomer Service RepresentativeAug 2020 Dec 2020Making outbound calls and taking inbound calls using utilizing salesforce to Pre-qualifying small businesses on health Insurance. and up sales Anthem healthcare products. MetLife - Dayton, OHCustomer Service RepresentativeNov 2019 - Mar 2020To assist customers with Dental coverage, answering questions, billing payments, cancellations,reinstatements of policy's, transfers to other departments for further assistance and escalating calls utilizing salesforceAnthem, Inc. - Cincinnati, OHHealth Care SpecialistAug 2019 - Nov 2019To assist clients with enrollment/re enrollment decisions about healthcare plans,needs and benefits for the upcoming year.utilizing salesforce Spectrum/Charter Services - Kettering, OH.CSR/DispatcherOct 2018- Apr 2019Assisting Customers with accountsdelegation of tasks to technicians, and upselling other products or services. Product suggestion to customersTILR/ First Financial Bank - Hamilton, OHCustomer Service RepresentativeMay 2018 July 2018Assisting Customers with Banking ServicesSetting up online banking for clients,resolving problems or concerns clients may encounter. Kettering Medical Center - Kettering, OHNursing Assistant (PCT)May 2013 Oct 2013Providing healthcare to patients under the supervision of a RN within the scope of my practice. |
