Candidate Information Title Social Media Customer Service Target Location US-FL-Orlando Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Social Media Customer Orlando, FL Customer Service Social Media Orlando, FL Social Media Customer Service Orlando, FL Social Media Customer Service Orlando, FL Social Media Customer Service Orlando, FL Social Media Customer Service Sanford, FL Customer Service Social Media Orlando, FL

Tel no: PHONE NUMBER AVAILABLE Address: 3065 Southern Pine trail, Orlando FloridaDORIS SENYAH AFRIYIE M.A, B.A EMAIL AVAILABLE Executive SummaryWith over four years of experience in customer success and account management, I am a dedicated and client- focused professional, committed to delivering exceptional service. I excel at leveraging my skills in problem- solving, relationship building, and cross-functional collaboration to drive customer satisfaction and achieve results. Adept at maintaining high standards in fast-paced environments, I thrive on creating positive outcomes while ensuring seamless cooperation across teams.Professional ExperienceMarketing and Sales Officer (National Service)United Bank for Africa (Ghana) Ltd 2018  2019 Proactively managed relationships with existing clients and identified opportunities to upsell products and services, contributing to increased business growth. Handled multiple customer inquiries regarding account setups, bank products, and billing information, ensuring a seamless customer experience.Graduate AssistantLatin American Studies Department, Ohio University ( 2022-2024) Managed the department's social media platforms and developed content, engaging a broad audience including students, faculty, alumni, and other stakeholders. Assisted with departmental events and public outreach, improving communication flow between various stakeholders. Collaborated with faculty to deliver seamless administrative support, contributing to the overall success of department initiatives. Provided technical support to department staff and students, troubleshooting issues and maintaining effective digital communication channels.SupportEnvision by worldstrides, Summer Internship (2023, 2024) I Assisted in the planning and execution of educational events, ensuring smooth daily operations for student programs. I coordinated with my team lead and members arrival set up, airport pick up for the scholars. I collaborated with various departments to support program directors and facilitators in delivering high- quality educational experiences and curriculum.Logistics and Documentation OfficerDunamis Shipping and Logistics (Sept. 2019  August 2022)-Accra Ghana Efficiently managed inbound and outbound communication, including customer inquiries regarding shipping documentation, transportation, and warehousing. Coordinated logistical operations, ensuring the smooth delivery of services within a fast-paced environment. Resolved customer issues from start to finish, ensuring customer satisfaction by providing detailed and accurate information on shipping regulations, status updates, and billing queries. Operation and Customer Service OfficerGIGM Transport Limited (Sept. 2019  Aug. 2020 ) Accra, Ghana Delivered exceptional customer service via phone and in-person, answering customer inquiries related to products, services, and account information. Actively handled both inbound and outbound customer calls, efficiently resolving issues and escalating cases when necessary.Tel no: PHONE NUMBER AVAILABLE Address: 3065 Southern Pine trail, Orlando Florida Provided real-time technical support and product navigation assistance, ensuring a smooth customer experience.EducationMaster of Arts in Latin American Studies (Gender, Environment, and Development) Ohio University 2022-2024Bachelor of Arts in Social Science (Economics and Sociology) University of Cape Coast, Ghana 2014  2018Certifications & Training Conflict Resolution Training for Customer Service Professionals Advanced Communication Skills Workshop Applications of Experiential Learning- Operations Course- Accredited by IACET (30 credit hours) Skills/ Technical Proficiencies Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Social Media Management ToolsAccomplishments Successfully managed communication and logistics for over 200 clients at Dunamis Shipping, leading to a 15% improvement in customer retention. Streamlined customer service response times at GIGM Transport Limited, reducing call resolution times by 20%. Provided technical support and social media outreach that contributed to a 30% increase in engagement for the Latin American Studies Department at Ohio University.