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Click here or scroll down to respond to this candidateCandidate's Name
Street Address TraymoreNorcross GA Street Address
Home: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEMPLOYMENT OBJECTIVE: To obtain a position within a company that will allow me to utilize and combine all of my acquired skills in addition to learning more and growing with the company which will produce and set the bar of excellence and Success for myself and the Company.SUMMARY OF QUALIFICATIONS:Marketing & call center experience Computer literate: MS Office 2010/OutlookCustomer service oriented Proficient w/QuickBooksReception/multi-line phones Appointment schedulingAble to multi-task & prioritize Team playerExcellent general office skills Able to work under pressureExcellent communication skills Honest, stable & reliableEDUCATION:2010-CURRENT City College of San Francisco San Francisco, CAMAJOR: Business Management/MarketingCompleted Courses in Real EstateReal Estate PrinciplesReal Estate PracticeLegal Aspects of Real EstatePassed Real Estate State Examination (Oct 2016)Licensed Real Estate AgentCTACLIHTCEMPLOYMENT HISTORY:April 2016 Current Independent Contractor with Renoir Staffing Focused on Property Management and Leasing atNovember 2015 toApril 2016 Property Manager (LIHTC)The John Stewart Company Vallejo, Ca Hires, supervises, trains and evaluates staff. Responsible for employee performance evaluations and improvement plans when necessary. Conduct monthly staff meetings and safety training. Develops and manages waitlist and interviews and screens prospective residents. Prepares, processes and signs leases and rules. Identifies appropriate contractors, defines scope of work, and obtains necessary bids. Oversees maintenance program consisting of maintenance supervision, inspections and monitoring work orders. Conducts unit inspections as scheduled and oversees completion of follow-up work orders Collects rents, provides receipts, and prepares deposits using property management software. Writes warning letters and prepares legal notices to residents. Submits required reports and maintains records according to company policies. Provides documentation, consults with attorney and participates in required legal proceedings (i.e. evictions). Conducts unit inspections as scheduled and oversees completion of follow-up work ordersMay 2015 toAugust 2015 Luxury Leasing Consultant,San Francisco, CaHandle phone or walk-in inquiries regarding available apartmentsShowing apartments and answering prospective residents' questions about pricingPrioritization & organization of time and customersFollow up on prospects and leadsVerify applications and follow up on applications including resident screeningPrepare leasing agreementsCoordinate with the marketing team to place online ads and ensure signage is correctly positionedMaintain prospect records using proprietary online toolsExcellent communication skills, active listening, and ability to maintain interpersonal relationshipsInside and Outside SalesAbility to identify strengths & weaknesses of alternative sales approachesExperience operating computer systems Microsoft Office Suite, Yardi, onsite, rent caf and other property management systemsFamiliar with HUD and Tax Credit Property ProceduresFebruary 2015 toCurrent Event Pro Strategies (part time)Brand Ambassador/Team Lead,San Francisco Bay Area, CaWork With Major Corporations on Marketing CampaignsLead a rotating team of 30 Brand AmbassadorsCreate Marketing StrategiesSet up Promotional MaterialsManage Break SchedulesCompile Data ReportsTeam BuildingEvent PlanningEvent CoordinationSept 2014 toDec 2014 Clean Water ActionCustomer Service/ Sales/ Phone CanvassingOakland, CaExtensive training and work on environmental issuesPolitics, grassroots lobbyingOrganizing and fundraising for Non-profitOutbound calls to sustaining members to raise fundsDaily minimum sales/fundraising QuotaJune 2011 toFeb 2014 CUSTOMER SERVICE REP/SALES REPRESENTATIVESAFEGUARD THERAPEUTIC BATH TUBSRichmond, CAManage and maintain current accountsCold calling prospects via telephone and email or visiting clients business locationsFollowing up with prospects and answering questions via telephone and emailPursuing opportunities for account growth and new businessUnderstanding company capabilities and services, and effectively communicating to clientReports to the Sales Manager, providing regular input on all activities, including status reports on a weekly basisJuly 2008 to LOAN ORIGINATOR/CUSTOMER SERVICE REPRESENTATIVEMarch 2010 Lokman Financial, Stockton, CAMarket financial services to new & existing home owners for mortgage refinancing; process loan applications and support documentationAnswer multi-line phones and schedule client appointmentsMaintain organization of office: reprographics, fax, creating documents & spreadsheets; update Multi Listing Service real property listingsJuly 2006 - BUSINESS DEVELOPMENT ASSOCIATEJuly 2008 CAS Systems, Oakland, CAMarketed and sold Microsoft business software upgrades to multi-million dollar companies relating to inventory, security, banking & financial applications.Jan 2005- Authorization RepresentativeJune 2006 Old Republic Home Protection, San Ramon, CAProvided excellent customer service to home owners submitting claims for appliance repairs; verified, authorized or denied coverage for repair claimsDispatched contractors form approved list to homeownersNegotiated settlement payment amount to home owners in lieu of repairsAuthorized check payments of warranty claimsAug 2003- CALL CENTER REPRESENTATIVEMay 2005 California State Auto Association/AAA, Livermore, CAReceived inbound calls from members requesting vehicle roadside assistanceAssessed situations to determine scope of assistance needed; dispatched AAA approved tow services, California Highway Patrol and Caltrans services as neededNegotiated settlement payment amount to home owners in lieu of repairsMay 2000- INTERCONNECTIONS SERVICE REPRESENTATIVEMay 2002 SBC Advanced Solutions, Inc. Dublin, CAMarketed services to new & existing customers; coordinated with other departments to expedite customer requests; issued service orders per customer requestsProcessed phone requests for new service or changes in existing servicesREFERENCES: Available upon request. |
