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Click here or scroll down to respond to this candidate Candidate's Name
Software QA Test Engineer
East Brunswick, NJ Street Address Email: EMAIL AVAILABLE
Cell: PHONE NUMBER AVAILABLE LinkedIn: Candidate's Name
Status: Citizen of USA
Summary: Results-driven Quality Engineer with 10+ years of experience in software quality. Adept at balancing manual
and automated testing approaches in both Agile and Waterfall methodologies. Expert in test planning, execution, and
comprehensive test coverage analysis. Skilled in utilizing JIRA and Rally for streamlined project management and defect
lifecycle handling. Proven track record of translating complex requirements into clear, testable user stories and creating
detailed test documentation. Proficient in test data management and execution strategies to maximize testing
efficiency. Successfully coordinated with outsourced QA teams to ensure seamless integration and consistent quality
standards across global projects. Consistently delivered 99.9% defect-free releases in high-pressure environments, while
achieving full test coverage across system components.
Education and Certification
Bachelor of Science in Electrical Engineering, New Jersey Institute of Technology, Newark, NJ 1993
IATO IVR Application Testing Certification, CYARA ACADEMY Website- 2024
Professional Experience
Sr. QE Test Analyst Cognizant, East Brunswick, NJ 07/2023-05/2024
Consultant for United Health Care (UHC)
Automated and tested Agile user stories for Genesys Engage and Cloud Contact Center using Cyara, focusing on fast-
paced delivery. Key components tested include Agent Desktop (WWE), GAX, Voice (outbound dialer with case data),
Simulator, SMS, Email, IVR Call flow, Conversation AI, Survey, Agent functions, Contact Delivery (callback and routing),
soft phone, and CRM integration.
Designed and executed comprehensive functional and non-functional test plans, including test case creation,
execution, and defect management. Created and maintained detailed test documentation and reports, and tracked
defects through to resolution using Rally or Jira
Conducted automation and regression testing with Cyara to ensure updates did not introduce new defects, boosting
efficiency by 5%
Reviewed user stories and acceptance criteria within an agile team. Actively participated in sprint planning, user
story estimation, daily stand-ups, and backlog refinement meetings
Contributed to product design reviews, providing input on functional requirements, designs, schedules, and
potential issues
Simulated various test data using simulators to validate API-related scenarios and participated in Genesys Cloud
Application migration discussions and testing
Collaborated with IT business stakeholders to ensure comprehensive testing coverage
Mentored and provided coaching to junior team members, fostering a collaborative work environment and offering
advice, guidance, and constructive feedback
Senior UAT and QA Consultant - Sogeti, (Hybrid) New Brunswick, NJ 11/2021-03/2023
Consultant for Johnson & Johnson Salesforce
Salesforce API integration with Genesys Cloud Contact Center to authenticate caller information and ensure seamless
call routing to the appropriate agent's transfer number.
Engaged and collaborated cross-functionally with product owners, developers, and QA teams to gather
requirements and refine user stories, ensuring clarity and alignment with project goals while enhancing overall team
productivity
Evaluated functionality and quality of self-service experiences for voice and digital channels (IVR, web, SMS),
collecting and authenticating data from customer calls through Salesforce API and retrieving playback information
for callers
Candidate's Name . 1|P age
Planned, created, and executed comprehensive test plans covering all software aspects, including regression and
new features. Automated test activities using Cyara, increasing efficiency by 5%
Identified application API test datasets based on requirements and contributed to the resolution process, ensuring
effective testing outcomes
Executed both positive and negative test cases with a cross-functional team (2 developers, 1 product owner, and 5
testers), communicating test status (Pass, Fail, Deferred, Bugs) to management. Analyzed test results for accuracy
and compliance, identifying 5-10 bugs from 500 test cases
Worked closely with offshore teams to address and resolve issues, accurately logging them in JIRA with detailed
descriptions and severity levels. Conducted thorough retesting of bugs post-fix to verify successful resolution.
Organized and maintained test suites for new features, reducing regression tests by 10% through focused test cases,
enhancing overall testing efficiency
Monitored logs and data processing for unexpected errors, ensuring prompt identification and resolution of issues
Software QA Analyst - Tanisha Systems/Cognizant Technology Solutions, Remote 05/2021-10/2021
Consultant for Aetna, a CVS Health Company
Healthcare IVR data-driven API application uses AI IBM Cloud based Watson technologies that enables computers
to process/respond to voice/text inputs in natural ways and is typically used in conjunction with bots or intelligent
virtual agents (IVAs).
Reviewed and analyzed project requirements and user stories, ensuring completion, consistency, and testability of
project requirements. Collaborated with stakeholders to clarify and refine user stories
Designed and executed manual test cases, verifying application functionality, user interface, and performance.
Ensured comprehensive coverage of test scenarios
Created and maintained test documentation, developing detailed test plans and test cases and generating test
reports to document testing outcomes
Identified and documented defects found during testing. Tracked defect progress through to resolution using JIRA
Communicated and collaborated with developers, product managers, and other stakeholders. Ensured timely
resolution of issues. Provided estimated efforts for testing activities to project timeline
Performed regression testing and ensured the changes and fixes did not introduce new defects. Validated the
stability of the application after updates
Contributed to increasing efficiency and effectiveness of the testing process by by automating regression test cases
using Cyara tool to reduce repetitive test cases by 5%.
Quality Assurance Analyst AddTeq Incorporated, Remote, NJ 02/2020-05/2020
Macros are written and deployed into Confluence as macro plugin modules. Excel like macro helps user to expand the
capabilities Confluence pages, allowing user to add extra functionality. For example, used the Attachments macro to list
files attached to a page and used the Widget Connector macro to include things like YouTube video or Twitter feed.
Conducted comprehensive testing across all software lifecycle stages including test planning and strategy
development. Created detailed test cases in Zephyr for Jira User story acceptance criteria and executed manual
tests - Confluence plugin software to ensure software quality in all phases (Unit, QA and UAT environment)
Managed defect lifecycle using ITRACK-Jira system, creating detailed, reproducible defect reports and conducting
thorough retesting after fixes were implemented
Senior Genesys Contact Center IVR Quality Engineer AT&T, (Hybrid) Middletown, NJ 06/2004-03/2019
Key Projects include: National Passport, Utility (Client: PSE&G), Healthcare, Insurance, Banking, Store Locator IVR
applications from estimation to SDLC to implementation reducing costs by 3% through automation.
Partnered with the business community to understand release requirements. Assisted in defining testing scope and
creating tests, ensuring traceability to requirements. Supported manual and automation test execution and post-
production testing as needed
o Analyzed/reviewed User Stories, Technical Specs and validated Acceptance criteria
o Comprehended User Stories for all levels of Testing (Functional, Integration, Regression and UAT)
o Built, installed and tested verification steps in Change Requests (CR)
Technical Testing Responsibilities:
Candidate's Name . 2|P age
o Validated interface between VoiceTone IVR and client backend API authentication host using "Web Service"
communication and SQL
o Used simulators to generate various test data for API-related scenarios
o Monitored logs and alarms for API Protocol tests, billing information, and data processing
o Conducted IVR Data Analysis, Batch processing, and Data Visualization using Chi-Scan and KPI Interactive Tools
o Assisted automation teams with test script creation using tools like Cyara, Hammer/CallMaster, tool and Jenkins
Managed resourcing and mentoring to inspire a high-performance QA team in Team Lead's absence. Collaborated
with automation teams to support test script creation and automation. Performed functional code feature
demonstrations to key business stakeholders for User Story acceptance criteria
Technical Skills and Tools
Technologies: Genesys Cloud-Contact Center (IVR) SFDC (Salesforce) Integration, Conversational-AI (Artificial
intelligence services), IBM Cloud based Watson BOT IVR IA (Intelligent Agent), Azure Cloud, TDM Server
Virtualization, Automatic Speech, Recognition (ASR), Text-To-Speech (TTS) engines, Cisco ICM CTI.
Back-end: Basic SQL, Read Python and Java, UNIX Shell script for modifying data, XML, BATCH Process, Linux.
Data Science/Reporting: Excel, Visio, Oracle Project Management: JIRA, AGILE, WaterFall.
API Protocol (Data exchange-Request/reply): TCP|IP, HTTP|HTTPS, RESTAPI, Web Request SIP Messaging.
Automation Tools: Cyara, Empirix Hammer, CallMaster, Browser Testing using Ghost Inspector.
Data Processing and Data Visualization Tools: KPI Dashboards & Scorecards (Key Performance Indicator), Chi-Scan
(Computer Human Interaction), UNIX shell script - Modify data values, XML, BATCH Process, Linux.
Test Data Management: Data Profiling, Verified Data Masking, Data Provisioning and Data Virtualization.
Tools: Sharepoint, Weblogic, MS-office , ISO 9001 QA Process, Test Director, Jira, Toad for Oracle, CI/CD Jenkins,
bamboo to build cloud-based code GIT, Atlassian tool chain and plugins, Marcos, Confluence, Zephyr.
Test Skills: Front- Backend, real-time databases updates, SQA Testing & Methodologies, Business Analytics, SDLC
Process, Functional Requirements, Documentation, Negative UI & Compatibility, Data Interface & Migration,
Performance/Load Stress, Presentations, Manual and Automation, Defect/Bug Tracking, Test Strategies and
Coverage, Excellent data relationship/ data interfaces/ SQL query, Smoke Testing, all levels of Testing (Unit,
Functional, Integration, Regression and UAT).
Candidate's Name . 3|P age
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