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Click here or scroll down to respond to this candidateCandidate's Name
Advance, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAdaptable Manager offers many years of experience coordinating operations to achieve organizational goals. communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvement through innovation and leadership. Authorized to work in the US for any employerWork ExperienceManagerTaco Bell-Advance, NCFebruary 2024 to Present Led a team of 32 employees, providing guidance and support to ensure efficient operations. Coached employees to develop their skill and advance with the organization. Managed daily operations, including scheduling, inventory management, and customer service Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs Maintained high standards of quality control to ensure customer satisfaction Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture Resolved customer complaints or issues promptly while maintaining a positive brand image Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectivesReceptionistL.T Concrete-Salisbury, NCFebruary 2020 to June 2022 Greeted and welcomed visitors, providing a positive first impression of the company Responded to customer inquiries via phone or email in a timely manner, providing accurate information about products or services Assisted with administrative tasks such as filing documents, data entry, photocopying materials, and preparing correspondence Demonstrated exceptional problem-solving skills when handling difficult situations or demanding customers Cultivated strong relationships with clients by delivering exceptional customer service and addressing their needs effectively Increased efficiency by implementing an organized filing system for contracts, invoices, and other important documents Demonstrated adaptability by quickly learning about new products/services offered by the company in order to effectively communicate them to customers Achieved 40% increase in upselling/cross-selling opportunities through proactive communication with customers during their visits or phone calls Served as a point of contact for vendors/suppliers regarding product orders or deliveries, ensuring timely fulfillment of orders Cultivated relationships with existing clients through regular follow-ups and personalized communications to drive repeat businessChild CareAphradite love 4 kids-Salisbury, NCJune 2009 to June 2022 Provided nurturing and attentive care to children ages 2 months to 16 years old Managed daily routines including meal preparation, feeding, diapering/toileting, nap times, outdoor playtime, and care of children, ensuring their safety and well-being at all times Implemented age-appropriate activities to promote physical, social, and cognitive development Created a nurturing and supportive environment for children to thrive in Engaged children in educational play through storytelling, arts and crafts, music, and games Communicated effectively with parents/guardians regarding their child's progress, behavior, or concerns, with positive relationship Supported children with special needs by following individualized plans provided by therapists or educators Encouraged positive behavior through praise, rewards systems, redirection techniques, etc Cultivated a positive learning environment where curiosity was encouraged and questions were welcomed Demonstrated flexibility in adapting to changing schedules or unexpected situations Administered first aid or medication according to parents' instructions in case of illness or injury Assisted children with homework assignments or educational tasks as needed Care ProviderButch home care-Winston-Salem, NCMarch 2007 to June 2017 Provided compassionate care and support to individuals with physical and cognitive disabilities Monitored vital signs, administered medications, and documented any changes in health status Assisted with meal planning, preparation, and feeding according to dietary restrictions or preferences Responded promptly to emergencies or urgent situations while remaining calm under pressure Supported clients in maintaining independence by encouraging participation in social activities and hobbies Assisted clients with daily activities such as bathing, dressing, grooming, and medication management Front Desk ReceptionistClemmons Towing-Clemmons, NCJanuary 2007 to August 2014 Greeted and welcomed guests, providing a positive first impression of the company Scheduled appointments and maintained an organized calendar for multiple staff members Efficiently handled all incoming and outgoing mail, packages, and deliveries Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively, achieving a 95% customer satisfaction through attentive service and effective communication Handled confidential information with utmost discretion while maintaining strict confidentiality protocols Maintained knowledge of company policies, procedures, and services to provide accurate information to guests Demonstrated strong problem-solving skills when handling difficult situations or demanding customers Resolved billing discrepancies promptly resulting in an 20% reduction in customer complaints related to billing errorsFront Desk ReceptionistClemmons Towing-Clemmons, NCJanuary 2007 to August 2014 Greeted and welcomed guests, providing a positive first impression of the company Scheduled appointments and maintained an organized calendar for multiple staff members Efficiently handled all incoming and outgoing mail, packages, and deliveries Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively, achieving a 95% customer satisfaction through attentive service and effective communication Handled confidential information with utmost discretion while maintaining strict confidentiality protocols Maintained knowledge of company policies, procedures, and services to provide accurate information to guests Demonstrated strong problem-solving skills when handling difficult situations or demanding customers Resolved billing discrepancies promptly resulting in an 20% reduction in customer complaints related to billing errorsSheetz Team MemberSheetz-Mocksville, NCMarch 2010 to June 2012 Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team Contributed to creating a positive work culture by promoting teamwork, collaboration, and open communication Took ownership of assigned tasks/projects, ensuring they were completed accurately and on time ManagementJimmy the Greek-Advance, NCMay 2005 to October 2010 Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards Trained and mentored new employees on company policies, procedures, and service standards to ensure a cohesive team environment Developed strong relationships with repeat customers through personalized interactions resulting in increased customer loyalty Led pre-shift meetings to communicate daily goals/objectives ensuring all staff members were informed about specials or changes in menu items or procedures Material HandlerHanesbrands-Winston-Salem, NCJuly 2008 to August 2010 Assisted in the packaging and labeling of finished products for shipment to customers Utilized computer systems to track inventory levels, monitor stock movements, and generate reports Developed effective communication channels between different departments, improving coordination and reducing delays in material flow Demonstrated strong attention to detail when inspecting incoming materials for defects or damage Participated actively in team meetings providing insights into process improvement opportunities Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control EducationSome college in Business managementGrand Canyon UniversityGEDDavidson County Community College - Mocksville, NC Skills Microsoft Word Microsoft Excel Microsoft Access Microsoft Office Customer service Customer support Effective communication Senior Care Meal Preparation Caregiving Cooking Personal Assistant Experience Cleaning Experience Front desk Cash register Leadership Cash handling Hospitality Laundry Home Care Microsoft Powerpoint Microsoft Outlook Animal care Pet care Animal handling Kennel experience Upselling Childcare Inventory Control Administrative Experience |
