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Title Customer Service Technical Support
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Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEObjective:Talented and experienced Backup Engineer with diverse industry experience including customer service, technical support, operations, engineering, service delivery, and service management. Team oriented, self-motivated and proven technical expertise to better enhance the possibility of self-nurture and contribute to companys growth.Career Summary:I have 9+ years of experience in EMC Avamar, Cohesity, NetBackup, Commvault Backup & experience in IT infrastructure as well as good command in the areas of IT Operations, Solutions, administering & maintaining the Servers.Professional Summary:9+ years of experience as a Backup administrator in EMC Avamar, Cohesity, Commvault, NetBackup.Hands on Experience as L3 in Avamar 19.3,19.4 & 19.8 versions.Hands on Experience as L2 in Cohesity 6.6 versions.Hands on Experience as L2 in Commvault Service Pack 11.20 with Version 11Hands on Experience as L1 in NetBackup 8.0 & 8.2 VersionHands on Experience as L1 in NetApp FilersHands on Experience as L1 EMC Storage (Isilon, Unity).Having in-depth knowledge in EMC Avamar, Cohesity, Commvault with VMware environment.Experience on Migrating the servers & Domain change process for Avamar & Data Domain in Environment.Experience on Implementation and configuring the VMs & Agent based backups.Configured aggregates, volumes and qtrees on NetApp filers.Configured and manage NFS and CIFS shares from NetApp filers.Performance and capacity monitoring of NetApp.Upgradation of Avamar Servers to the latest release versions as per the requirement.Upgrading & Updating clients with relevant versions.Installation, Configuration, Administration and Troubleshooting of Server and Systems with various Microsoft & Linux Operating Systems.Installation, Configuration and Troubleshooting of Windows & Linux operating systems in Virtual Environment.Installation, Configuration, and Troubleshooting of Different agents like CIFS/NFS Shares, File Server, Databases.Creating Policy groups, Data Protection group and Replication copies in Cohesity to schedule the associated backups.Automation Implementation for the Daily Operations like health checks, Backup failure, Capacity utilization & Reports.Providing KT Sessions for New joiners & Cross tower teams.Technical skills:Tool : EMC Avamar, Data Domain, Avamar Proxy, DPC, DPA, Putty, Cohesity, CommvaultVMware : ESXi 4.x/5.x/6, VC, VIC, P2V.Avamar with Vcenter: Avamar 19.3,19.4 & 19.8Commvault : CommCell 11Server OS : Windows 2016,2019 & 2022Education:B.Tech in Information Technology from Vignan's LARA Institute of Technology & Science, Affiliated to JNTU University Kakinada (2012).M.Tech in Computer Science from Sri Mittapalli College of Engineering, Affiliated to JNTU University Kakinada (2014).CERTIFICATIONS:EMC Information Storage and Management V3  2017E20-598 - Specialist, Systems Administrator Avamar Exam English (ENU)E20-594 - Specialist, Implementation Engineer Avamar Exam English (ENU)Commvault Professional Foundations 2020COH100 - Cohesity Certified Data Protection AssociateMicrosoft Certified Azure fundamentals AZ-900Achievements:Best Employee of the QUARTER (2016 -17,2017-18)Received an Award and reward for the automation process, received from the client (Dell EMC)GEM Individual Award for FY22 Q4 (OVERCOME BOUNDARIES AWARD)Professional Experience:Client: Migration Project Woodside Energy April 2023 to July 2024Role: Infra Managed Service SpecialistRoles & ResponsibilitiesDesigned, Developed the confluence page with current and target design for the environment.Migrated the Current Avamar versions to required target version.Migrated the Current Isilon to required target version.Migrated the Avamar server Domain name to the required Domain name.Migrated the Data Domain server Domain name to the required Domain name.Integrated the Avamar Server with Data Domain.Configured the required Backup Schedules, Polices & RetentionsConfigured the newly migrated Vcenters in the AvamarDeployed the proxies with new IP & Domain names.Reregistered the Physical Windows and Linuz servers with newly migrated Avamar server.Tested the OnDemand backup & restore for the new Domain servers.Reregistered the newly migrated Avamar server with Avamar for the replication configuration.Configured the replication to the targeted AvamarConfigured the required Replication Schedules, Polices & RetentionsTested the OnDemand replication for the targeted serversDeployed the new DPC server to monitor the environment.Deployed the new servers for DPA to generate environment reports to the client and required Database teams to manage the environment safely.Configured the DPA server to generate the reports for Capacity, hardware issues, Scheduled Backup & Failure backup status to team & client.Environment: EMC Avamar, Data Domain, Avamar proxy, DPA, DPC, ServiceNow, Windows, LinuxClient: Woodside Energy, Petroleum deepwater & BHP Jan 2021 to April 2023Role: Cloud Migration & Imp Senior Analyst, Infra Managed Service SpecialistRoles & ResponsibilitiesInstallation and configuration of the virtual proxies and leveraging Commvault for VMWARE Backup and Restore activities.Configured and manage NFS and CIFS shares from NetApp filers.Performance and capacity monitoring of NetApp.Naming convention for NetApp Storage.Investigate and troubleshoot any critical Issues related to Backups and replacement of Faulty storage nodes in Commvault.Server decommission of both physical and virtual process.Troubleshooting the major backup application issues & library issues by co-coordinating with vendorsAnalyse and resolve backup-related issues in Commvault.Creating and adding Clients to the Backup Schedule.Modifying groups and schedule policies.Creating Storage Policies and add the respective associations (Prod/Non-Prod) as per the client requests.Configure the Auxiliary Copies.Upgradation to latest version of master, media & client based on dependencies and requirements.Maintaining backup data as per the industry standards and SLA.Restoring the user data as per the users request from the disks, Tapes, Cloud storage within the retention period.Design, Develop and maintain Avamar Systems and Servers and help facilitate any testing activities.Building and maintaining automation pipelines through Perl scripts.Develop plans for the upgrade of backup software to ensure supportability across all servers within the Datacentre.Implement proper security controls and backup/data recovery systems are in place for all State of servers and storage.Create, enhance metrics & reporting dashboards to communicate status on the overall operation and performance of the backup environments to higher management thereby providing visibility,Installation, Configuration & Management of Data domain systems, Client Software & Administration, Datasets, retention policies, schedules, groups, Avamar MCS.Perform capacity planning & Management for the backup and recovery environments on a regular basis to ensure the planned and anticipated growth of Data centres can be accommodatedCollaborate closely with the server, networking, database, and storage teams to ensure compatibility between all components in the environment.Analyze the root cause for critical incidents including problems, define risks - during failover tests and close them with appropriate root cause analysis.Prepare Documentation on aspects related to Technical Design and Architecture and providing essential documents for the project.Capture and share best practice knowledge pertaining to the System outcomes and existing solutions to improve the technology designs.Ability to manage and resolve conflicting priorities and meet deadlines.Provide Technical Support, Troubleshoot and Performance Tuning of Backup/Storage/VM Environments as and when required.Configuration and Troubleshooting of Avamar backups, restore and Hardware issue as well as handle Physical and VM clients. (in client server technologies).Restoring the user data as per the users request from the disks, Tapes, Cloud storage within the retention period.Worked on Windows File level, Linux File level Exchange mailbox, VM- file & volume level & database restores.Checking and troubleshooting the Issue on the Client and server causing backup failures or latency.Familiar with Avamar server CLI and GUI environment as well as client Server, we took the case regarding any failure and fix them ASAP.Backup Validation Performing an on-demand and Scheduling backup validations.Performing an on-demand backups and Schedule, Monitoring and Cancelling the backupsPerform the daily health checks and maintenance activities on Avamar nodes.Hot fix and Patch Updates on Server.Environment: EMC Avamar, Data Domain, Avamar proxy, DPA, DPC, Commvault, ServiceNow, Splunk EMC DDMC, Windows, Linux, VMware vcenter, CohesityClient: BSWHealth Feb 2019 to Jan 2021Role: Sr. Backup AdminRoles & ResponsibilitiesConfiguration and Troubleshooting of Avamar backups, restore and Hardware issue as well as handle Physical and VM clients. (in client server technologies).If any task or Incident is Created in the Service Now Take the owner ship and work on that issue.Checking and troubleshooting the Issue on the Client and server causing backup failures or latency.Configuring and troubleshooting Proxy related issues for VM's backups.Work on Avamar Backups, Restore and any Avamar server issue faced by customer either on their EMC Avamar Server or their any client server like SQL, window, VM.Familiar with Avamar server CLI and GUI environment as well as client Server, we took the case regarding any failure and fix them ASAP.Backup Validation Performing an on-demand backup validation and Scheduling backup validations.Performing an on-demand backups and Schedule, Monitoring and cancelling the backupsPerform the daily health checks and maintenance activities on Avamar nodes.Installing and Configuring Tape Out Solutions (AER/ADT/ATO)Hot fix and Patch Updates on Server.Environment: EMC Avamar, Data Domain, Avamar proxy, DPA, DPC, Commvault, ServiceNow, EMC DDMC, Windows, LinuxClient: EMC corporation June 2016 to Feb 2019Role: System AdministratorRoles & ResponsibilitiesConfiguration and Troubleshooting of Avamar backups, restore and Hardware issue as well as handling Physical and VM clients. (in client server technologies).Checking and troubleshooting the Issue on the Client and server causing backup failures or latency.Configuring and troubleshooting Proxy related issues for VM's backups.Work on Avamar Backups, Restore and any Avamar server issue faced by customers either on their EMC Avamar Server or their any client server like SQL, window, VM.Familiar with Avamar server CLI and GUI environment as well as client Server, we took the case regarding any failure and fix them ASAP.Backup Validation Performing an on-demand backup validation and Scheduling backup validations.Performing an on-demand backups and Schedule, Monitoring and cancelling the backupsPerform the daily health checks and maintenance activities on Avamar nodes.Installing and Configuring Tape Out Solutions (AER/ADT/ATO)Hot fix and Patch Updates on Server.Data Domain Configuration and Troubleshooting.NDMP Configuration and troubleshooting.Environment: EMC Avamar, NDMP,AER Tapes, Data Domain, Avamar proxy, DPA, DPC, Service360, EMC DDMC, Windows, LinuxClient: EMC corporation Nov 2014 to June 2016Role: System AdministratorResponsibilities:VM Ware:Managing VMware infrastructure environment with 35 ESXi servers, 800 plus virtual machines.VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process.Installing and configuring ESXi servers.Installing, configuring and managing virtual infrastructure and virtual center.Creating and managing resource pools and adding the VMs into resource pools.Creating and managing virtual machines and installing VM Tools into VMs.Manage VMs using VMware virtual center.Managing VMs through web access.Creating and managing VMware cluster, Enabling HA, DRS and Fault Tolerance features in a Cluster.Configurations of Virtual switches and network connections.P2V and V2V conversions by using VMware Converter.Performing Snapshots, Cloning, cold migrations and hot migrations.Creating templates from VMs and deploying VMs from templates and allocating resources.Creating duplicate VMs using cloning technology.Moving VMs from one LUN to another LUN using Storage VMotion.Environment: VMware, Avamar proxy, Windows, Linux

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