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Title Customer Service Representative
Target Location US-MS-Jackson
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 Candidate's Name
Jackson, MS 	EMAIL AVAILABLEPHONE NUMBER AVAILABLE	LINKEDIN LINK AVAILABLEOffice AdministratorOffice Administrator with extensive experience in the medical technology, healthcare, and career training sectors. Expertise in HR compliance, recruiting, onboarding, benefits administration, client support, front desk operations, training and mentoring.  Leads cloud to cloud integrations between vendors and customers and translates HRIS information into easy-to-follow instructions. Assists senior leadership with daily office operations, develops workflows and exceeds job placement scores, placing 66% of students monthly.
Areas of ExpertiseHuman Resources | Office Management | Meeting coordination | HRIS software | Onboarding | Compliance |Employee benefit programs | Employment laws/regulations | Training | Quality Assurance | Retention |Process Implementation | Filing | Call handling | Project Management | Project planning | Scheduling | Presenting | Diagnostics | Data analytics | Networking | Report generation | HRIS | CDC Software Smart Client |
Framework System Galaxy software | FingerPro ID | BadgePass Identity Manager | MS Word | PowerPoint | MS Excel | Outlook | MS Teams | WebEx | Skype |Professional ExperienceStryker, Redmond, WA                                                                                                                                                06/2022-12/2023Administrative CoordinatorProvide administrative support to the solution center.      Handled return merchandise authorization (RMA) repair coordination with vendor partners.      Ensured timely completion of work order billing process.      Led cloud-to-cloud integration between vendors and customers.Greenwood Leflore Hospital, Greenwood, MS	11/2020-05/2022Human Resources AssistantProvided HR support for a large, non-profit, that provides high-quality, cost-effective, healthcare services.
      Worked with groups of 6-10 new hires, at a time, explaining HR policies, procedures, laws, standards, and regulations. Updated employee timecards and escalated cases as needed.      POC for bi-monthly new hire orientation. Classified, maintained, and accessed employee documents and files. Processed employment verification requests.      Coordinated with department leaders to schedule daily, new hire, interviews.      Oversaw hospital inventory supply.Job Corps, Crystal Springs, MS	04/2018-12/2019Career Transition Readiness CoordinatorCollege student mentor for young adults aged 16-24, for residential education and job training program. Recognized for empathetic attitude and inspiring hundreds of future business professionals to obtain their career dreams.      Exceeded job placement scores, driven to help every student secure work. Contacted 10+ employers weekly and placed an average 66% of students per month.      Developed and maintained follow-up plans ensuring students achieved initial career goals or secured additional support. Followed up with students, a year from graduation, to ensure program satisfaction.	Page 2Magnolia Health Plan, Jackson, MS	01/2016-10/2017Office Services Coordinator/Administrative Assistant IIAssisted senior leadership in daily office operations.      Handled complex calendar system for multiple employees and leadership team.      Organized and compiled meeting agendas, coordinated meeting space, attended meetings and created notes.Education and Professional DevelopmentThe University of Southern MississippiBachelor of Science (BS), Office Administration.

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