Candidate Information Name Available: Register for Free Title Customer Service Team Leader Target Location US-MD-Suitland Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Team Member Customer Service Maryland City, MD Customer Service Team Supervisor Lanham, MD Customer Service Team Members Baltimore, MD Team Member Customer Service Baltimore, MD Customer Service Team Members Washington, DC Customer Service Team Lead Westminster, MD Customer Service Team Member Washington, DC

Candidate's Name
Street Address
Cell: PHONE NUMBER AVAILABLE Day Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLESchedule A certified professional seeking an opportunity where I can utilize and leverage my exceptional customer service, analytical, and team leader skills and experience.United States Federal Government, DisabilitySchedule A Hire Certified May 2013  PresentTarget Corporation, Alexandria, VAService and Engagement Team Leader January 2017  PresentLead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants.Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement.Lead and follow-up on training completion and support continuous education opportunities.Personalize recognition and appreciation and promote a positive team and guest centric experience.Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors.Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring team understands and feels supported to make things right for the guest.Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment.Follow all safe and secure training and processes and address store needs (emergency, regulatory visits, etc.).National Oceanic Atmospheric Agency (NOAA), Washington, DCOffice of Legislative and Intergovernmental Affairs (OLIA)Program Analyst June 2010  May 2013Attended meetings on behalf of the Director and reported back to leadership.Prepared the Directors briefing memos for congressional meetings and talking points for speeches and presentations.Assisted in the development, compilation, and distribution of NOAA 101 packets for all new Members of Congress and congressional staff.Coordinated and reviewed all submissions of Office of Legislative and Intergovernmental Affairs comments on senior leadership team documents.Conducted policy and legislative research on subjects of special interest to the Director for information to be used in NOAA, Department of Commerce (DOC), and congressional meetings, speeches, correspondence and reports.Monitored congressional hearings, markups, and floor action to track engagement of Members of Congress on NOAA issues and reported to the Director.Organized special events between NOAA and Congress.Reviewed and analyzed the status of all outstanding congressional correspondence and formal communications and compiled a weekly Congressional Communications Report for senior management.Assisted in managing the data quality, verification, and maintenance of the NOAA Member Outreach Database.US Airways and AirTran Airways, Washington, DCCustomer Service Agent and Representative May 2006  July 2010Managed multiple gates and teams including on-time performance, MBR numbers, safety, organization and staffing.Managed Homeland Security procedures to verify passports, signatures, photographs, and authenticity of all paperwork for countries with special requirements and ensured adherence to airport and aircraft security regulations.Distributed all work assignments for each arriving and departing flight, including the team of six ramp agents.Monitored employee performance and took corrective action when needed.Provided direction and on-the-job training to new and existing agents and coordinators.Analyzed all data required for daily operation of the Connect Center, Bag Room, Ramp, Cargo Center and Ramp Dispatch Center and ensured that pertinent information was reported to on-ground and in-air units as necessary.Computer and analytical functions to ensure flight and customer service operations included KRONOS, attendance tracking, performance tracking and counseling as well as numerous other reports.Identified possibilities for operational improvements and communicated them to senior management.Help Unlimited Temps Inc, Washington, DCCall Center Operations Manager March 2005  June 2006Managed an incoming-call center operation as a liaison between clients, supervisors, and call center employees.Diagnosed improvement opportunities, provided effective feedback, training, professional development, and corrective action plans.EducationUniversity of Maryland University College, Largo, MD Attended: 2011-2013Suitland High School, Forestville, MD Graduated: June 1993References Available Upon Request