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Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS AND OBJECTIVES-Over 25 years of experience supporting and implementing operations and financial projects with exact detail-Excellent interpersonal skills and effective team leader of directly and indirectly-managed resources-Lauded for Project Management skills and supporting coworkers in all facets of work-Strong communications skills and Microsoft Office Suite knowledge-Endeavor to join an established organization that will utilize me to grow and flourishEXPERIENCESenior Partner Account Manager/Associate Agent and Office/Market AdministratorRedfin (Dec 2018 Present) Renton WA and Seattle WAOversee Partner Agents in 6 Markets to ensure Redfin guidelines are followedHandle customer complaints and Partner Agent complaintsCoach Partner Agents on communication, customer list management, Redfin pricing, regionassignments, surveys and overall expectations and metrics.Removal of Partner Agents due to performanceTouring buyers, managing open houses, assisting clients to ensure their needs are met efficientlyCollaborate with agents and management to ensure client experience is exceptionalCoordinate four area team meetings in the Federal Way officeAssisting set up of new SODO office to include setting up office procedures and policiesInventory and ordering of all office supplies as well as distributing to staffKitchen mgt and ordering of all food and snacks as well as catering for all in office/local eventsAssisted office with any IT needs as well as introduce new employees to our systemsSelecting and coordinating with outside maintenance to complete needed office repairsEstablished contract for office cleaners and made sure office needs are understood in all areasClient Success ManagerZones (August 2019 March 2020) Auburn WACollaborate with Sales Manager and Regional Management to ensure accounts are managed efficientlyManaging four large accounts & the operational team associated with each to include Regional Resource Coordinator, Advance Quote and Order Specialist, StandardQuote and Order Specialist, Sourcing and Supply Chain ManagementMonitor quote requests, quotes completed, orders and invoicing for efficiency and accuracyEnsure Standard Level of Service (SLAs) are met and maintainedMonitor any stopped orders or delayed orders to completion and escalate as neededReport on account health weeklyWeekly cadence calls for all accounts managedConstantly review of open orders for issues and delaysReport on closed orders and invoicing that hasnt been completedDeveloped Standard Processing tool to complete all tasks on accounts for successful operation of account from start to finishManage all returns and resolve any client issues or questionsEstate AdministratorEstate Administrators LLC (Aug 2018 November 2019) Renton WAGuidance while distributing assets to heirsLiaison between clients and financial institutions while consolidating accountsEstate planning recommendationsAccounts Payable AccountantDoubleDown Interactive LLC (Jan 2018 Aug 2018) Seattle WAReconcile and process invoices and credit memosProcess Bi-Weekly check run and monthly bank account reconciliationReconcile vendor statements and respond to vendor inquiresEstablished contract repository, contract renewal process and assisted other departs as neededMaintain accounts payable files and vendor permanent filesCreated file system to include vendor W9s & transitioned over 200 vendors to ACH paymentsOperations Supervisor and Senior Client AssociateMerrill Lynch (Feb 1999 Nov 2017) San Diego CA and Seattle WALed team of seven that managed over $500 Million in assetsOverseeing account opening for all clients, receiving accounts, providing recommendations and investing cash, discussing performance analysis with clientsTracking client contact and annual reviews as well as reviewing all notes entered from meetings to ensure complete and clear instructionsOperations Manager overseeing cashiering, accounting dept and all aspects of training to include setting and achieving goalsContinuously measure and evaluate the departmental goals and all work processesDeliver continuous efficiencies and cost savings measuresExcel proficient in compiling data for analysisControlled four calendars to coordinate meetings and conference calls as well as travelAssistant Banquet Manager and Assistant Beverage ManagerHyatt Regency (May 1996 Feb 1999) Bellevue WA and San Diego CAStaffing and coordinating service needs with event contact-exceeding expectationsCoordinate all details with Catering Manager and Chef before eventOrder wine and alcohol for the bars and banquet barsEDUCATIONWashington State University Pullman WABachelors degree Hotel Restaurant Management, Minor Business AdministrationCustomer service-exceeding expectations at a profitSuccessful business practices-organization and managing/leading others effectivelyBusiness Accounting and Food & Beverage cost analysisSPECIAL SKILLS/ACHIEVEMENTSBlack Belt in Tae Kwon Do December 2014WA Real Estate License October 2018COMPUTER SKILLSExcel, Word, Outlook, Powerpoint, Webex, Zoom and SkypeREFERENCESJulie Metelski Data Content Management Choice HotelsPHONE NUMBER AVAILABLEWalter Burenin Resident Director Merrill Lynch/UBSPHONE NUMBER AVAILABLEPhilip Wells Catering/Banquet Mgr University Puget SoundPHONE NUMBER AVAILABLEStephanie Hawes Edward Jones Financial AdvisorPHONE NUMBER AVAILABLECarrie Morrissey Edward Jones Marketing ManagerPHONE NUMBER AVAILABLEBrian Cawyer Equity Title of WA AVP/Business Dev MgrPHONE NUMBER AVAILABLEMichael Abrahamson Rainier Title Co. Account RepresentativePHONE NUMBER AVAILABLEJulie Hora KW Realty Senior RealtorPHONE NUMBER AVAILABLE/pre> |
