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Contact for Interview: PHONE NUMBER AVAILABLESarah Smith, MHRM, CHR EMAIL AVAILABLECandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE08/2019  Present Chesapeake Market North Beach, M General ManagerAnnual Sales Volume: $2.5 MM Hired in as a General Manager in 2019. Managed a team of 25 staff, coached, mentored, and promoted 3 to supervisors. Reduced turnover to 35% by creating a fun environment, out and about working with the team. Reduced labor cost from 27% to 21% by cross training, forecasting peak period and scheduling accordingly. Increased sales 5% by increasing online sales and delivery seizing an opportunity to remain viable. Created and maintained an online presence where there was none.(Reason for looking: Recruited by P&A; growth opportunity and lesser daily commute) MM/2018  08/2019 TGIF Waldorf, MDFOH ManagerAnnual Sales Volume: $3.8 MM Hired in as FOH Manager, managed 2 locations in Maryland and Virginia. Managed a team of 45, coached, mentored, and promoted 10 to leads and supervisors. Increased sales by constantly teaching and implementing 11 steps process and faster table turns. Increased Guest satisfaction survey from 64% to 85% by offering discounts or free appetizers to customers. Recognized by the General Manager on Increasing Guest Satisfaction Survey.(Reason for leaving: Long daily commute and late nights) 09/2016  03/2018 Red Lobster Waldorf, MDFOH ManagerAnnual Sales Volume: $4.0 MM Hired in as Bar & Hospitality Manger in 2016, managed 3 locations. Reputed as a trouble shooter, sent to help turn around multiple struggling locations Increased Guest Satisfaction Survey from 54% to 68% within a couple months of arriving by teaching new company methods, policy, and procedures.(Reason for leaving: Recruited by TGIF)01/2015  09/2016 Balduccis McLean, VAGeneral ManagerAnnual Sales Volume: $20 MM Hired in as Assistant General Manager in 2015. Promoted to General Manager within 6 Months. All Operational/Financial aspects; Training, Development, and P&L. Business Planning to include Sales, Costs/Expenses, Staffing, Marketing, Succession, all areas of the business.(Reason for leaving: An Opportunity to move into Restaurant) ADDITIONAL EXPERIENCE03/2012  01/2015 CVS Annapolis, MDStore Manager11/2000  03/2012 Walmart Baltimore, MDCo-Manager/Assistant ManagerEDUCATIONB. A Communications American University Washington, DC