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Click here or scroll down to respond to this candidateCandidate's Name
Lake Stevens, WA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold Profile PROFESSIONAL SUMMARYHardworking and passionate job seeker with strong organizational skills eager to fulfill work duties and commit to daily tasks and provide valuable outcomes. Ready to help team achieve company goals. Self-motivated and willing to tackle difficult responsibilities with a caring, compassionate attitude. SKILLS Client Communication Customer Relations Problem Resolution Critical Thinking Computer Proficiency Microsoft Excel Microsoft Outlook Professional telephone demeanor Call Center Operations Appointment Scheduling Time Management Respectful and Compassionate Multitasking and Organization Strong Ethics Relationship BuildingVerbal and written communicationskills Animal Safety Medication Administration Sample Collection Animal Behavior Laboratory procedures Medical record-keepingWORK HISTORY01/2023 to 08/2023 Veterinary AssistantMy Pet's Veterinary Urgent Care and Wellness Kirkland, WA Provided customer support to clients, answering questions and addressing concerns.Improved client relations through effective communication and education on pet health needs.Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust. Positioned animals for diagnostic imaging such as x-rays and scans. Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.03/2022 to 05/2023 Veterinary AssistantMartha Lake Veterinary Clinic Lynnwood, WAMaintained medical records and documentation accurately, recording patient histories and treatment plans.Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs. Observed animals for signs of distress or illness. Prepared animals for surgery, including pre-operative care and post-operative monitoring.Maintained clean and hygienic clinic environment, reducing risk of cross- contamination and ensuring safety of all animals.Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs. Collected patient biopsies and blood samples for laboratory analysis. Assisted veterinarians with euthanasia of animals. 03/2021 to 04/2022 CaregiverA Better Solution In Home Care Inc. Stanwood, WA Assisted clients with activities of daily living, promoting independence and quality of life.Built strong relationships with clients to deliver emotional support and companionship.Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.Assisted with dressing guidance, grooming, meal preparation, and medication reminders.Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.01/2020 to 02/2021 Customer Service Representative National General Insurance Company Everett, WA Answered calls from customers who had questions regarding their insurance policies, assisting them with revising and editing their policies in a professional and timely manner.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. EDUCATION04/2019 High School DiplomaWhite's Jr/Sr High School - Wabash, IN |
