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Click here or scroll down to respond to this candidateCandidate's Name
LEAD BUSINESS ANALYST/QUALITY ASSURANCE ANALYSTPPHONE NUMBER AVAILABLEEEMAIL AVAILABLEA318 Highgate Dr. Slingerlands, NYWhttps://LINKEDIN LINK AVAILABLEOBJECTIVETo leverage over a decade of dynamic expertise in Business Analysis, Quality Assurance, and Automation driving transformative initiatives and fostering innovation in the IT sector. Committed to seamlessly integrating technological solutions with organizational objectives, accelerating software release cycles, and elevating customer satisfaction metrics.KEY SKILLSREQUIREMENT GATHERINGSTAKEHOLDER ALIGNMENTBUSINESS PROCESS ANALYSISCREATION OF USER STORIESQUALITY ASSURANCE ANALYSISAGILE PRACTICESUAT TESTING INITIATIVETEST CASE CREATIONSDLC AND STLCAUTOMATED TESTING TOOLS (UFT, TESTCOMPLETE, SELENIUM)MANUAL TESTING EXPERIENCE INCLUDES FUNCTIONAL, NON-FUNCTIONAL, SYSTEM INTEGRATION TESTING, REGRESSION TESTING, BLACK BOX TESTING, AD-HOC TESTING, USER ACCEPTANCE TESTING, BACKEND TESTING, UI/UX TESTING, PERFORMANCE, STRESS AND LOAD TESTING, END-TO-END TESTING, AND POST-PRODUCTION SUPPORT.AWARDSLEAD BUSINESS ANALYST FOR LOAN SYSTEM REPLACEMENT MIGRATION FOR FARM CREDIT EXPRESSAUTOMATION PIONEER AWARD: FOR EXCEPTIONAL LEADERSHIP IN TOOL SELECTION AND SCRIPT MIGRATIONBA/QA LEAD ON HIGH PROFILE PROJECT FOR BANK ASSOCIATION USERSLEADERSHIPTEAM LEADER FOR ORCHESTRATING AND GUIDING OFFSHORE TESTING INITIATIVES TO ENSURE SEAMLESS EXECUTION OF BOTH AUTOMATION AND MANUAL TESTING INITIATIVES.RESPONSIBLE FOR INSTRUCTING OFFSHORE TEAM AT NOUS INFOSYS IN THE MIGRATION PROCESS OF AUTOMATION TEST SCRIPTS STREAMLINING THE PROCESS AND ENSURING SEAMLESS TRANSITION BETWEEN AUTOMATION PLATFORMS.COMMUNICATIONEXCEPTIONAL COLLABORATION WITH BOARD OF DIRECTORS, OPERATIONAL MANAGERS, PROCESSORS, ASSOCIATION USERS, RELATIONSHIP MANAGERS, AND LOAN OFFICERS TO UNDERSTAND THEIR NEEDS AND ALIGN DEPARTMENTAL OBJECTIVES WITH ORGANIZATIONAL GOALS AND INITIATIVES.PROFESSIONAL SUMMARY11+ years in Business Analysis, Quality Assurance, and Test Automation across diverse industries.Proficient in using MS Visio, JIRA and MS Project for creation of Use Cases, Functional Requirement Document, Activity diagrams, Workflows, Swimlane diagrams, Screen Mockups, and Data Mapping.Skilled in preparation of requirements gathering, conducting gap analysis, functional specification, as well as the preparation of Test plans, Test scenarios, and Test cases.Extensive experience in SDLC phases, QA methodologies, and client/server, web-based, and desktop applications.Experienced in various testing phases, including GUI, regression, and performance testing.Expertise in Agile and Waterfall methodologies, automation engineering, and mobile app testing.Proficient in SQA and automation tools like Azure DevOps, JIRA, HP ALM / Quality Center, UFT, Test Complete, RESTful API, ReadyAPI, Swagger and SoapUI.Strong programming and database skills in Java, JavaScript, VB, C#, Oracle, SQL, PL SQL.Proven track record in creating, executing, and maintaining functional test automation scripts.Effective communicator and team player with strong analytical and organizational abilities.EXPERIENCEAgFirst Farm Credit BankBusiness AnalystApril 2021 February 2024Demonstrated proficiency as a Project Manager for aligning technology solutions with customer and business needs to drive 4 major loan management projects in accordance with organizational objectives.Facilitated daily scrum meetings, sprint refinements, backlog grooming and weekly refinements.Extensive experience with cross-functional integrations, including Loan Origination Systems, Credit Bureaus, AgFirst Pricing Systems, Enterprise Data Warehouse, ACH, IAM, and CRM solutions, supporting operations across 800 dealerships.Involvement of Banking Association user implementation resulting in 15% increase in department revenue.Developed requirement documentation including business rules, business workflow processes, and UML design solutions to optimize business processes utilizing MS Visio.Collaborated with cross-functional team members and stakeholders across multiple business units, effectively communicating through Joint Application Development (JAD) sessions with executive teams.Conducted gap analysis to identify areas for process improvement, increasing efficiency and effectiveness.Created workflow charts and diagrams, studying system capabilities, and writing specifications to support project initiatives.Conducted story grooming sessions to refine user stories, acceptance criteria, technical requirements, and architecture, ensuring efficient testing with 100% effectiveness.Developed and executed quality test plans, scenarios, and cases, identifying, and resolving critical defects using SharePoint Azure DevOps.Spearheaded and trained QA testing team, enhancing QA processes, and improving testing speed.Conducted endpoint testing of APIs for Wells Fargo using SOAPUI and POSTMAN, ensuring accurate functionality and performance.Successfully led User Acceptance Testing (UAT) for critical releases, achieving a 99% pass rate through testing initiatives and collaboration with QA teams.Played a pivotal role in resolving complex production issues by employing analytical skills and conducting in-depth investigations using SQL queries across multiple databases.Optimized product backlog, increasing client satisfaction by 15%.MVP HealthcareBusiness Process Analyst / Quality Assurance AnalystFebruary 2017 February 2021Facilitated JAD and brainstorming sessions with senior leaders to understand requirements for Medicare Advantage claims processes.Elicited, created, and maintained Medicare Advantage requirements, ensuring regulatory compliance, and incorporating HIPAA guidelines.Optimized workflow processes, and proposed improved functional design solutions, resulting in streamlined operations and increased efficiency.Worked with business/functional unit to assist in the development, documentation, and analysis of functional and technical requirements within FACETS.Performed API testing for HIPAA EDI Transactions utilizing Postman for Claim processing.Developed comprehensive test plans, reducing critical bugs by 40% and ensuring high-quality software delivery.Experience in testing and version control tools such as HP Quality Center, Test Director, Microsoft Test Manager and Team Foundation Server.Interacted with team by conducting User Acceptance Testing (UAT) to ensure that the total functionality of claims processing and Care Manage was met by complying with all the business requirements.Mentored offshore automation team and demonstrated automation achievements utilizing HP ALM / Quality Center.Transfinder CorporationBusiness Analyst / Quality Assurance AnalystMay 2013 October 2016Analyzed customer needs and developed business requirements documents.Developed process models, UML solutions and workflow diagrams to support business requirements utilizing MS Visio.Developed comprehensive test plans, ensuring alignment with project requirements.Coordinated quality assurance analysis and established robust Automation Framework.Worked on API Documentation utilizing JSON format through Swagger.Engineered automated test scripts and performed manual testing, ensuring consistent delivery of services using HP ALM / Quality Center and Microsoft Excel.Leveraged JIRA for test case and defect management, ensuring seamless collaboration.TECHNICAL SKILLSProject Management Tools: Microsoft Visio, Microsoft Project, Atlassian Jira, Trello, Microsoft PowerPointAgile Methodologies: Kanban, Agile Project Management, Product Backlog ManagementData Analysis: SQL, Tableau, Power BI, Excel, Google Sheets, Pivot tablesProcess Modeling: Use Case Diagrams, User Stories, Flowcharts, Swimlane DiagramsStakeholder Management: Communication skills, conflict resolution, negotiationDocumentation: Business requirements documents, user stories, process flows, test plans, test scenarios, test casesTesting Tools: Micro Focus UFT (QTP) version 14.0, HP ALM, HP Quality Center, Smart Bear Test Complete, Test Execute, JIRA, TFVC, GITAPI Testing Tools: SoapUI, RESTful API, UFT API, PostmanMicrosoft Office Suite: Access, Excel, Power Point, Word, Outlook, Project, Visio, SharePointLanguages & Databases: Visual Basic, VBScript, Java, JavaScript, C#, SQL Management Studio, Microsoft Access, Oracle, Sybase, SQL ServerDesktop Applications: Facets, Credit Delivery, Routefinder ProWeb Browsers: Internet Explorer 7, 8, 9, 10 and 11, Firefox, Chrome, Safari, Microsoft EdgeOperating Systems: Windows XP/2007/2008/2010/2016EDUCATIONBusiness Analysis Foundations: Strategy Analysis (LinkedIn Learning), February 2024Masters of Elementary Education, 2009Microsoft certified Database Administrator (MCDBA) Microsoft Corporation, SeattleDiploma Certificate in Java2, VJ Info, India, December 2001Diploma certificate in Oracle8, SSI Systems, India, June 2001Diploma in Advanced Computer Programming, NIIT, India, September 2000Bachelor of Science, Osmania University, India, May 1999Proficiency Certification in Routing Software |
