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Click here or scroll down to respond to this candidate PROFESSIONAL SUMMARYExcellent communicator and client-focused Senior Customer Service professional with 20+ years of warehouse operations experience driving operational excellence through effective customer support, team leadership, and continuous process improvement. Ability to quickly establish rapport with customers to create trust, credibility, and provide a personable service experience. Offers a proven history of achievement in surpassing performance metrics in relations to service quality, customer retention, and issue resolution. Skilled in driving forklifts, cherry pickers, reach trucks and powered equipment.SKILLS & COMPETENCIES Customer Service Needs Assessments Interpersonal Communication Conflict Mediation Process Improvement Quality Assurance & Control Rapport Building Microsoft Office Suite Team Leadership & TrainingWORK EXPERIENCEElectro-Matic | Solon, OH June 2022 July 2023Packaging Specialist Demonstrated meticulous attention to detail in handling return authorization orders, work orders, and shipping orders to determine where items were to be located, picked, packed, and shipped Documented package information by completing associated paperwork, attaching labels, and running barcodes with scanners with a track record of reducing discrepancies due to high level of accuracy
Prepared routing information, scheduled appointments with carriers, and compiled shipping documentsTranstar | Walton Hills, OH Apr 2021 Apr 2022Sr. Shipping & Receiving Specialist Effectively processed and monitored transactions and documentation, including receipts, bills of lading, and orders Received incoming shipments and compared them with purchase orders to ensure accuracy Inspected shipments for damages, defects, or discrepancies, followed by reporting issues for further evaluations Processed outgoing shipments, including picking, packing, labeling, and shipping productsSyndeco Staffing | Kansas City, MO Sept 2020 Feb 2021Forklift Driver Safely operated the forklift, loaded materials for shipment, ensuring damage free product to meet customer expectations Demonstrated initiative and maintained an adequate levels of productivity, utilization, and operational efficiency Unloaded product as directed while visually inspecting and identifying any damaged and defective goods Offloaded and loaded activities as directed by maintaining inventory accuracy through cycle counting Reported safety and quality issues to management, and helped with initiatives to implement process improvementHarvesters | Kansas City, MO Dec 2016 Sept 2020Receiving Coordinator Tasked with receiving shipments, inspecting for damages or discrepancies, and properly storing in inventory Safely operated the forklift load and other power equipment within the facility Compared shipment contents with paperwork to support inventory accuracy and records management Prepared accurate shipping orders and bills of lading to direct and route materials Utilized Microsoft Office to process data and input weights, charges, and discrepancies for accessible reporting
EDUCATION/TRAINING
SoHo Centre | Little, AR July 2002Computer Training CertificateCollinwood High School | Cleveland, OH May 1996High School Diploma |
