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Click here or scroll down to respond to this candidate Candidate's Name
CONTACT PROFESSIONAL SUMMARY
Address : Hinesville , GA 31313 Capable of any task given, challenge driven, knowledgeable about managing
employees while providing topnotch customer service to customers.
Phone : PHONE NUMBER AVAILABLE
Experienced in managing paperwork, collecting payments and resolving issues
Email : in an independent manner. Looking for the opportunity to build and strengthen
EMAIL AVAILABLE the customer/client/patient base of a fine establishment. I bring passion for
the industry, a fun, positive attitude and an understanding of 8+ years in
customer service. I would like to obtain a position where I can grow and learn
SKILLS with a company. Work as a team player in a fast paced environment, utilizing
my skills and knowledge to be able to assist in need.
Customer service focus
Conflict resolution
Customer Service WORK HISTORY
Team Training Night Front Desk Assistant Manager, 02/2020 to 03/2022
Hospitality Services Fountain Bleau - Miami, FL
Delegating Work Assignments Prepared detailed reports on nightly activities for management review,
Customer Service Management highlighting any significant incidents or trends observed during shifts.
Training and Mentoring Resolved guest complaints effectively, fostering positive relationships
between the hotel and its customers.
Coaching and Mentoring
Supported management in implementing new policies or procedures that
Operations Management
enhanced overall efficiency at the front desk area.
POS System Operation
Improved guest satisfaction by efficiently addressing and resolving concerns
Administrative Skills during overnight shifts.
Team player mindset Ensured timely communication within the team by utilizing appropriate
Performance evaluation channels such as emails and logbooks.
Administrative support Trained new staff on correct procedures, compliance requirements, and
Inventory control performance strategies.
Streamlined check-in and check-out processes for a smoother guest
experience.
LANGUAGES Attended staff meetings and brought issues to attention of upper
management.
Spanish
Managed team schedules, ensuring adequate staffing levels for optimal front
Professional Working desk operations.
Implemented policies and procedures to maintain compliance with brand
standards and local regulations.
Receptionist, 08/2019 to 12/2020
Dr. Phillips Hospital - Hallandale, FL
Resolved customer problems and complaints.
Provided clerical support to company employees by copying, faxing, and
filing documents.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients, and updated client
records.
Increased customer retention rates through exceptional communication skills
and problem-solving abilities.
Provided administrative support to staff members by handling
correspondence, filing documents, and managing office supplies inventory.
Demonstrated strong multitasking abilities while managing numerous tasks
simultaneously under tight deadlines.
Improved appointment scheduling system, reducing wait times and
increasing client satisfaction.
Handled sensitive information with discretion while maintaining strict
confidentiality standards.
Tracked important information in Software spreadsheets and ran reports or
generated graphs using data.
Welcomed customers with friendly greeting, answered general questions,
gathered nature of visit and directed to specific offices.
Child Care Provider/ Teacher, 01/2008 to 04/2019
Mother plus Daughter babysitting service - Fort Lauderdale, FL
Planned and guided age-appropriate tasks like reading, crafts and Type.
Taught children to organize toys, wash hands, and share by leading by
example.
Observed play activities to identify positive behaviors and areas in need of
improvement, implementing behavior redirection where appropriate.
Strengthened parent-child relationships by offering guidance on effective
parenting strategies based on observations and experience.
Implemented creative art projects to engage children''s imaginations while
developing fine motor skills.
Continuously updated professional knowledge by attending training
workshops, seminars, and conferences to stay current on best practices in
childcare.
Communicated regularly with parents regarding their child''s achievements
or concerns while offering guidance on home-based support strategies.
Managed behavior issues effectively using positive reinforcement
techniques, fostering a respectful atmosphere within the childcare setting.
Assisted children in developing fine motor skills through play-based learning
activities such as puzzles and stacking blocks.
Customized educational plans based on individual strengths, interests, and
developmental goals of each child under care.
Bartender/ server, 11/2017 to 11/2018
Improv Comedy Club & Dinner Theater - West Plam Beach Fl
Maintained familiarity with the latest in mixology, bar equipment and
sanitation
Used pos system to create customized menus for customers
Performed with professionalism and focus on quality at all times
Maximized table turns and rotated seating for optimal guest satisfaction
Discussed alternative selection with chef for guests with food allergies or
gluten-free request
Processed cash, credit cards and vouchers payments
Upheld a high standard of cleanliness in all work areas
Maintained a neat personal appearance
Served each guest with a sincerer, positive, pleasant and enthusiastic
attitude
Made engaging connection with guests to create loyalty
Train newly hired severs.
Worked with POS system to place orders, manage bills, and handle
complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance
sales numbers.
Demonstrated strong multitasking skills by managing multiple tables
simultaneously without compromising service quality.
Increased sales with upselling techniques and thorough knowledge of menu
items, specials, and promotions.
Supported colleagues during peak hours, fostering a collaborative work
environment that enhanced overall productivity levels.
Resolved customer complaints promptly and professionally to maintain
positive reputation.
Assisted in training new hires, providing guidance on restaurant standards
and best practices.
Participated in ongoing professional development opportunities to stay
current on industry trends and improve service offerings continually.
Addressed customer complaints or concerns professionally, ensuring swift
resolution and maintaining positive relationships.
Displayed enthusiasm and promoted excellent service to customers,
successfully increasing referrals, and walk-in business.
Supported needs of Number- person wait staff who attended to specific
needs of countless customers daily for Type restaurant with social relevancy
and intentionality.
Strategically timed check-ins with customers to take orders and confirm
satisfaction with meals after delivery, taking action to correct any problems.
Sales/ Lead Associate, 08/2010 to 01/2014
Feng Shui
Computed sales prices, total purchases and processed payments
Maintained knowledge of current promotion, policies regarding payment and
exchanges, and security practices
Placed special orders and called other stores to find desired items
Administered all point of sale opening and closing procedures
Replenished stock and processed shipments to ensure product availability for
customer.
Trained, coached, and mentored new sales associates for maximum
performance.
Led team meetings to share best practices, set targets, and motivate staff
members towards achieving goals.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Coordinated with suppliers to ensure timely delivery of products, avoiding
stock shortages or delays in fulfilling customer orders.
Achieved monthly sales targets consistently by employing persuasive selling
techniques tailored to each customer''s unique needs.
Increased sales revenue by developing and maintaining strong relationships
with clients.
Consulted with businesses to supply accurate product and service
information.
Trained new employees on customer service, money handling and organizing
strategies.
Greeted customers and offered assistance with selecting merchandise,
finding accessories and completing purchases.
Selected correct products based on customer needs, product specifications
and applicable regulations.
Fielded customer complaints and facilitated negotiations, resolving issues
and reaching mutual conclusions.
Performed effectively in self-directed work environment, managing
day-to-day operations and decisions.
Worked with sales team to collaboratively reach targets, consistently
meeting or exceeding personal quotas.
Monitored service after sale and implemented quick and effective problem
resolutions.
EDUCATION
Outstanding customer service
Excellent judgment
Anticipating guest needs
Verbal communication
Strong organizational skills
Multilingual in Spanish and English
Training and development
Compensation/ payroll
New hire orientation
Organized and meticulous
Clear and articulate phone manner
Excellent time management
Team leadership
High school- Stranahan high school
Broward Collage-associate with primary education
Florida Department of Children and Family
Early literacy for children ages birth to six
Computer technology
Basic guidance and discipline
Behavioral observation and screening
Expanded food and nutrition education program
Emergent literacy for VPK
American heart saver first aid
ABC bartending school( 40 hours)
Bachelors : Primary Education, 09/2012
Broward College - Fort Lauderdale, FL
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