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Street Address , Tel. PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
EDUCATION:
ST. JOHN'S UNIVERSITY Jamaica, New York
B.S. Communication Arts, May 1998
PROFESIONAL
EXPERIENCE:MAXIMUS New York, New York
06/24 - PresentCustomer Service Representative (Bilingual)
*Receiving calls form potential consumers requesting assessments for senior Medicaid managed care plan recipients, to check eligibility of home services.*Helped schedule appointments for the consumers that called to receive assessments to find out if they are eligible. for services at home. Made outbound calls to follow up with consumers after assessments were done.* Serves as a Liaison between Consumers, social workers, and case workers. Includes administering health questionnaires to callers. Routing calls to the proper department(s). Verify the necessary caller information as a security protocol.
FIDELIS CARE NEW YORK Rego Park, New York
11/14-10/23Service Coordinator (Bilingual)*Making Calls for Case Managers in the Healthier Life division of our Behavioral Health Department.*Being a liaison between Care Managers, members, and Fidelis Care New York in an outbound call center.* We contact the members inquiring about their health and answering questions on their current services.
*Receiving tasks via spreadsheet. Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect what transpired on a call; submit information obtained to the Care Managers.
LEGAL HELPERS DEBT RESOLUTION New York, New York
3/12-11/13Customer Service Representative/Bilingual Rep
*Receive Calls from clients from all over the country, Aiding in review of their accounts.*Aiding with questions they have on services, status of settlement of debts.*Sending and receiving emails between departments in the event of escalation, expediting urgent requests.
CARMEL CAR AND LIMO SERVICE New York, New York4/11-3/12Reservation Representative
*Received calls/orders for car, limousine, and transportation service. Calls are local as well as international, performed sales and received incentives.
JPMORGAN CHASE/ABM Jersey City, New Jersey
12/06 11/09
Call Center Operator/ Facility Service Representative
*Worked as liaison between our bank branches, corporate centers, and contractors.
*Receiving calls/faxes for repair requests, initiated work orders to send to the vendors.
*Checking status of work orders for clients and vendors; Performed clerical duties.
TIME WARNER CABLE/SPECTRUM Flushing, New York
10/99 -12/06Technical Support Representative/Bilingual Representative*Worked as a liaison between the dispatchers and technicians in the field.*Provide the Customer Service Department with information on appointments, and cable service status.
SKILLS: Bilingual: Spanish, Computers: PC, Word, Excel, Internet Savvy
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