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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE INFORMATION TECHNOLOGY INFRASTRUCTURE SPECIALISTITIL-Certified Proven Leadership in IT Infrastructure & Operations ITSM Lifecycle Innovative IT Infrastructure Specialist with extensive experience in managing complex IT environments. Known for delivering efficient, results-driven solutions in IT Service Management. CORE COMPETENCIES ITSM & Change Management: ITIL-based Complete Change Lifecycle Management, ITIL v3 Foundation Data Backup & Recovery: Veeam Backup & Replication, EMC Data Domain, Synology Monitoring & Networking Tools: Paessler PRTG, SolarWinds NPM, ManageEngine OpManager, Ping Plotter Endpoint Security: Cylance Protect, Symantec Endpoint Protection ITSM Solutions: Solarwinds Samanage, ManageEngine Service Desk, ServiceNow, Jira, Confluence Virtualization & Desktop Support: VMware, XenApp/XenDesktop, Windows 10, Mac, Office 365 Administration Mobile Device Management: iOS, Android, Microsoft InTune Cloud-based Device Management Automation & Scripting: PowerShell, Active Directory, Group Policy Administration Remote Administration: DameWare, LogMeIn Rescue, TeamViewer, Splashtop Viewer Networking: TCP/IP, DNS, DHCP, VPN Desktop Deployment: Baramundi, SmartDeploy, MDT, Veeam Endpoint PROFESSIONAL EXPERIENCELion Electric, Joliet, ILIT ManagerAugust 2023 Present Lead daily IT operations for a 1 million square foot electric vehicle manufacturing facility. Managed key vendor relationships and coordinated infrastructure setup from inception to full operation. Implemented building-wide badged entry systems and data cabling infrastructure. Collaborated with a Canada-based infrastructure team to establish ITSM processes for the plant. Managed a cross-border team of IT professionals, driving continuous improvement through ITIL practices.WittKieffer, Oakbrook, ILService Desk ManagerOctober 2018 July 2022 Led a Service Desk team supporting one of the top US professional advancement firms. Achieved 100% employee uptime during the COVID-19 pandemic through remote solutions, ensuring business continuity. Administered over 45 servers and established the company's webinar/podcast offerings during remote work. Developed and maintained service level agreements, provided KPI reporting, and enhanced service delivery through regular team training and development. ALDI, Aurora, ILIT Specialist - Backup Infrastructure EngineerOctober 2017 October 2018 Managed daily backup, storage, and recovery operations for the $16.4 billion ALDI Corporation. Improved data backup efficiency by 30% and contributed to a major server room upgrade.Enesco LLC, Itasca, ILIT Infrastructure AnalystAugust 2016 January 2017 Supported ITIL-based practices and workflows, enhancing problem management and reporting. Managed SharePoint accounts, desktop imaging, and remote support for regional clients.PLS Financial, Oakbrook, ILService Desk ManagerSeptember 2015 August 2016 Unified Helpdesk and Production Support into a 12-person Service Desk model. Monitored network performance, facilitated change management, and mentored Service Desk Specialists.Witt-Kieffer, Oakbrook, ILSenior Infrastructure Analyst / Change ManagementDecember 2010 September 2015 Led infrastructure changes, utilizing ITIL processes for planning, testing, and documenting projects. Managed a XenDesktop environment, backup solutions, and endpoint protection, maintaining business continuity during critical incidents. Education: High School Diploma, Proviso East High School, Maywood, IL Certifications:ITIL v3 Foundation Certificate in IT Service Management |
