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Click here or scroll down to respond to this candidateCandidate's Name
ObjectiveI am a qualified and professional web developer with five years of experience in database administration and website design. Strong creative and analytical skills. Team player with an eye for detail. To obtain a position as a team-player in a people- oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals while working on my degree all while supporting my special needs daughter.Work ExperienceUnemployed-SearchingRaleigh, NCJuly 2023 to PresentAfter being terminated from Walgreens Pharmacy, I have been searching for employment. I havent had the best luck because of lack of experience and the gaps in between employment.Customer Service AssociateWalgreens Pharmacy-Raleigh, NCSeptember 2021 to July 2023 Provided great customer service, Scan and process items and return merchandise, Process gift cards, Frequently used computer and other technology, necessary to perform job functions, including handheld equipment Cleaned countertops and shelves and stocked shelves with merchandise Assist the pharmacy when needed, Professionalism Multiple tasks and self-manage.Cashier/Sales AssociateMACYS Department Store-Raleigh, NCNovember 2018 to January 2019 Provide great customer service, Scan and process items and return merchandise, Process gift cards, Frequently used computer and other technology, necessary to perform job functions, including handheld equipment Processed debit/credit transactions Make new credit card quoteCustomer Service RepresentativeResearch Triangle Institute (RTI)-Raleigh, NCJanuary 2018 to November 2018 Make outbound calls to customers experiencing domestic violence Organize information using proper rules and regulations; Provided appropriate customer care, Multitasked different challenging assignments to be completed in a timely fashion Conduct confidential surveys to sample members, Maintained confidentiality for victimsStay at Home MomRaleigh, NCJuly 2016 to 2018After my daughter was born July 2016 I decided to stay home with her Customer Service RepresentativeXerox ACS-Raleigh, NCNovember 2011 to June 2014 Answer inbound calls for providers and members to provide information in response to inquiries,concerns, and questions about insurance coverage for their prescriptions Transferring calls to the appropriate department. Following-up on inquiries and complaints that have not been resolved. . Perform research on billing inquires and claims to provide payments and refunds. Ability to navigate through automated information systems to analyze the callers situation. Ability to perform in a fast paced, changing environment Other duties as assigned by the management team related to job functions EducationBACHELORS in HEALTHCARE CONCENTRATION IN BUSINESSStrayer University - NORTH CarolinaMay 2024 to PresentSkills Strong computer skills (i.e., Microsoft Office, Outlook, Adobe) Type 35 Wpm Accountability Strong Problem-solving Critical Thinking Professionalism w/calm demeanor Time Management and Organizational skills Excellent communication skills (written & verbal) Ability to work independently Microsoft Teams Database Administration Analysis Skills Databases |
