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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Margie LaneOak Forest, Il. Street Address
PHONE NUMBER AVAILABLE-HPHONE NUMBER AVAILABLE-CEMAIL AVAILABLEVaccination Status: 100% vaccinatedQualifications:Experienced information technology technician specialized in supporting systems and users within a Microsoft environment.Proven problem-solving skills adept at achieving results by following a step-by-step troubleshooting approach to identify errors and provide timely solutions.Effective communication skills with the ability to deliver exceptional customer service by phone, email and in person.Technical Skills:Hardware: Support of Servers, PCs, Routers, Switches, Hubs, Firewalls, Cat5 Cabling, RAM, Hard Drives, Networked and Local Printers, ScannersOperating Systems and Software: Support and installations of Microsoft Windows Vista, Windows 2003 Server, Windows XP Professional, Microsoft ISA Server 2004, AS400, IBM 4300 and IBM38Applications: Microsoft Office (95-2000), Outlook.Networking Skills: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRASSecurity: Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening, ISA Server configuration.WORK HISTORY:Hines, IllinoisNSOC ContractSenior Cyber Security AnalystESN (Engineering Services Network) subcontractor for ACET 05/18/2013 to 03/10/2014ACET (Adams Communication and Engineering Technology) 03/10/2014 to 10/10/2015Bylight IT Services 10/10/2015 to 09/01/2017Ablevets 09/01/2018 to 05/20/2019ASMResearch 05/20/2019 to presentThis reflects five contractors I have worked for on the VA NSOC contract.Total time: 8 yearsSecurity Monitoring and Reporting Team (SMART)ResponsibilitiesCollect, analyze and correlate network intrusion artifacts from Network Security tools.Actively monitor, administer and manage VA network management systems and security device to ensure confidentiality, integrity, and availability of the VA NSOC architecture.Monitor various US-CERT threat portals, and other credible sources for cyber threat information.Monitor all configuration changes for network security devices.Perform the initial validation that the occurrence of a security or privacy event is an incident and open a security event trouble ticket.Analyze log files from a variety of sources (all network Security Tools) within the VA WAN to characterize anomalous activity.Perform continuous monitoring of the availability of approved network system monitoring devices and designated system logs.Perform continuous monitoring of VA-provided network management systems (i.e. Solar Winds, and Network Intrusion Prevention Systems) to ensure availability (99.99%) and reliability of enterprise gateway, VA-NSOC architecture.Track Security related issues by monitoring tickets and working with VA Information Security Offices (ISOs).Inspect and identify network traffic for possible anomalous network activity.Create Information Assurance Trouble Tickets, as needed. Correlate Events for early warning, alerting, trends and prevention. Provide analysis of incoming data flows from SIEM to determine if events are indeed valid and require additional analysis/action by CSOC team members. Provide reports that utilize VA security platform management applications. Actively monitor security devices to ensure confidentiality, integrity, and availability of the VA NSOC architecture. Review incident reporting and intelligence products from adjacent and higher organizations to develop new methods of identifying attacks against the VA Enterprise.Reduced the risk of security breaches by utilizing programs such Splunk, Site Protector, and Source Fire Performed enterprise security on the 2nd largest network in the United States Performed forensic analysis on network host devices by employing tools such as McAfee ePolicy Orchestrator (ePO), and IBM Tivoli Endpoint Manager (BigFix). Created reports that provide an explanation of the analyzed network traffic that are reviewed by executive management. Including the VA Director and members of Congress. Performed IP forensics in order to analyze security events that have been captured by utilizing programs such as Splunk, Site Protector, and Source Fire which are a part of the Network Intrusion Prevention System (NIPs); in order to strengthen the security of the network. Maintained information security by reporting HIPAA compliance violations to US-CERT. Assist the advanced analytics team to ensure that analysis and recommendations are correct and accurate. Provide actionable data and recommendations to other CSOC team members. Perform cyber security reviews with regard to insider threat and malicious activity.DoDQBE (Quality Business Engineering) subcontractor for SAICSystem Administrator. United States Army Reserve. Darien, IllinoisProvide support for the United States Army Reserve network and users.Worked with CA ticket system to log, track, update, and resolve user issues.Use remote access tools. Remote Desktop, Dameware, and CA tools to access computers to install/remove software, update GPOs, check for current versions of software and add/remove computers from the domain.Assist users with MS Exchange accounts by creating user profiles.Assist user with PST creation.Add network printers to servers and map them to local users.Add local printers for local users.DoDCSC (Computer Science Corporation):SL14 Senior Systems Integratorfrom August 2011 to August 2012 Mr. Tokarz:Support or independently conduct user training in the use of system software. Develop documentation, various graphics, and/or slides as needed for training, technical briefings, or general support to field sites for ALTIRIS.Provide remote sites support to their local servers. Assist the remote with system remediation.Provide database administrative (DBA) services in support of the ALTIRIS system.Conduct daily maintenance procedures on all servers. This includes checking health of systems. Checking agent reports. Looking for errors/trends in logs.Support local administrators in the patch management process.Reporting to team leads any unusual situations that occur that impact the ability to provide key services.Implement solutions agreed upon by local and task personnel.DoDAs a Help Desk Administrator with ITT Systems in Afghanistan from March 2010 to June 2011:Troubleshoot customer problems using Active Directory and Outlook.Created trouble tickets using Remedy ticketing system.Created new accounts, reset passwords, move mailboxes and accounts to specific OUs.Created distribution and security groups. Assist users creating PST files.Assisted users to determine hardware failures.Trained new helpdesk staff.As a Computer Technician with Progressive Learning in Chicago, IL (6-wek project) from September 2009 to October 2009, Mr. Tokarz:Troubleshot workstations, software and network connections at Chicago area schools.Installed, set up, and configured software and hardware running in a Windows environment.As an IT Specialist with JP Morgan Chase & Co DBA Insight Global, Chicago, IL (1 Weekend Project) July 2009, Mr. Tokarz:Installed new printers, pin pads, check readers and USB cables for Washington Mutual and JP Morgan.Troubleshot system errors, ensuring functionality and connectivity.As an IT Specialist with Blazin Bikes, Inc. Nationwide from April 2009 to October 2009, Mr. Tokarz:Supported a growing company and its subsidiaries during expansion, moving from a six computer peer-to-peer workgroup, to a network supporting multiple locations nationwide with 40 full-time employeesProvided desk-side support and troubleshooting including reg-edit and entry-level application supportUpgraded 40 systems from Windows XP to Windows VistaSet-up single work stations, performed network connectivity, implemented file sharing, and managed network printerWindows Vista and Windows Server 2003 Routing and Remote Access Firewall configuration and testing network securityImplemented Server 2003 on a Domain Controller using Active Directory in a multi-domain forestInstalled Member Servers and Domain Controllers, created computer and user accounts, password and workstation securityImplemented DHCP to centralize IP address management, and implemented DNS allowing in-house name resolutionConfigured ISA Server and used virtual XP client to test connectivityRedesigned an existing network creating users, computers, shares and printers which required the development of group policy solutions for managing the network, as well as designing and implementing DHCP and DNSAs a Sr. Field Service Technician with Tallygenicom Printer Company Headquarters in Waynesboro, VA from December 1998 to April 2009, Mr. Tokarz:Received dispatched calls (email/phone) and scheduled appointments with vendors.Troubleshot issues by phone and visited client sites if problem could not be fixed over the phone.Utilized Oracle online ticketing system to report service calls.Trained end-users on printer upgrades and new installations.Upgraded and installed firmware for interface issues on AS400 mainframes.Traveled throughout IL, IN, MI, and WI; road warrior.Promoted from Field Service Engineer to Sr. Field Engineer within 3 years of employment.EDUCATION:High School Diploma De La Salle June 1972Microsoft Network Technology Program Computer Training.com Oakbrook Terrace IL Graduated October 2009 (Coursework Includes: Configure Microsoft Windows Vista; Manage a Server 2003 Environment; Maintain an Active Directory Infrastructure; Administer Microsoft Internet Security & Acceleration Server 2004)CERTIFICATIONS:MCTS (Microsoft Certified Technology Specialist Vista ) certified 08/09MCP (Microsoft Certified Professional Server 2003) certified 09/09COMPTIA NETWORK+ Certified 02/2010COMPTIA SECUTITY+ Certified 11/2011MCSA (Microsoft Certified System Administrator- Server 2003) Certified 01/2012ITIL Foundations- Certified 02/25/2013EC-Council Certified Ethical Hacker (CEH) 04/11/2016SECURITY CLEARANCE:Secret Clearance and Public TrustAdditionally, I have:Provided Tier II network security services and service desk support.Experience with Remedy Ticketing system |
