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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W 16TH ST.JACKSONVILLE, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLETo leverage my 15+ years of client facing experience, dedicated, detailed oriented expertise in customer service and satisfaction. With proven skills of leadership & organization seeking to apply my abilities to a position with the company.EXPERIENCEAPRIL 2022- MAY 2024TD BANK, NAJACKSONVILLE, FLDEBT COLLECTION SPECIALIST, ACCOUNT MANAGEMENT, CUSTOMER SERVICE, RESOLVE DELINQUIENCIES, PAYMENT EXTENSIONS, CLIENT ELATIONSHIP BUILDING, INBOUND/ OUTBOUND CALLS, COLLECT PAYMENTSOCT. 2021 APRIL 2022M & M MAINTENANCE PLUSJACKSONVILLE, FLDAILY DATA RECORDING, INVOICES, CUSTOMER RELATIONS, COMMUNCIATING AND PROBLEM SOLVING. PHONE CALLS AND EMAILS FOR PAYABLE ACCOUNTS, PAST DUE BALANCES AND SCHEDULED PAYMENTSAPRIL 2013 OCT 2021FEDEXJACKSONVILLE, FLNON COMMERCIAL DELIVERY DRIVER, PACKAGE HANDLER ( 120-170 STOPS), CUSTOMER SERVICE, DETAILED ORIENTED, PHYSICAL. TIME MANAGEMENTNOV. 2019 JAN. 2020MHA USPSJACKSONVILLE, FLVery detailed oriented. We handled the priority & first class mail, making sure it was sorted and sent to the right location.APRIL 2017 JULY 2019DIRECTOR, TEAPOSH NATURALSJACKSONVILLE, FLLeadership position, managing a small crew in a fast paced setting, and communicating with clients daily by phone, email or in person. Processed payments by credit card and checks. Accounting, Invoices, arranging payment plans.Sept 2016- Feb 2017CHARTWELLSJACKSONVILLE, FLProviding customer service, prepping and servingJJAXPORT RANDSTADJACKSONVILLE, FLJune 2015- Jan 2016Handling vehicles, pick-up and deliveryVery detailed oriented and strict guidelinesCOLLECTIONS AGENCY CTIJACKSONVILLE, FL. 2011 June 2013Placed 50-70 Phone calls and emails to customers to remind them of due payments, and sent notifications of amounts owed and contracts. Analyzed accounts and prepared delinquent account reports. Assisted customers with money management and payment plans.THE DOCTORS CENTERJACKSONVILLE, FLOct.2011 Jan. 2013Accommodated clients by taking vitals and recorded information in medical charts, scheduled appointments, reviewed customer accounts and recommended payments plans and a variety of options for customer satisfaction. Helping clients resolved their disputes and complaints.EDUCATIONMAY 2003DIPLOMA, WILLIAM M. RAINESJACKSONVILLE, FLGraduated with a 3.2JUNE 2015JACKSONVILLE, FLCOSMETOLOGY, PAUL MITCHELLDeveloped great listening, social & interpersonal skillsSKILLSLeadership, Teamwork, Critical Thinking, Time Management, Conflict Resolution & Interpersonal SkillsCreativeCollectionsInvoicesBilling and FilingData EntryEffective NegotiatorAccountingExceptional Mathematical SkillsFriendly Firm Voice and DemeanorOrganizedEmpatheticPeople & Social SkillsProject ManagementSuperb Customer ServiceLocating debtorsScheduling PaymentsRecording informationMulti=Line Phone SystemsFollow Policy and ProceduresTeam BuilderI am very passionate about learning, and believe that knowledge is power so I am always willing to share useful information with people. I am eager to work in a team setting and enjoy helping others become aware of and reach their full potential. Once received employee of the month for great performance and leadership skills. I am a certified medical assistant, cosmetologist and ServSafe Manager. |
