| Candidate Information | | Title | Customer Service Human Resources | | Target Location | US-AL-Verbena |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateObjectiveTo obtain a Customer Service position that will allow me to utilize and expand my management of customer service, client satisfaction, complex problem solving, time management, learning strategies, coordination, and collaboration skills while offering opportunities and advancement for professional growthSkillsAdvanced knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutionsAdvanced knowledge of administrative and clerical procedures and systems such as: word processing, managing files and records, designing forms, and other office procedures and terminologyAdvanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesAdvanced knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systemsAdvanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionAdvanced knowledge of electronic equipment, and computer hardware and software, including applications and programming such as: Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Adobe, and CanvaExperienceEuropean Wax Center, Aurora CO January 2016- CurrentWaxing SpecialistOffers customized individual skincare regimen for each customer utilizing in-depth knowledge of products, ingredients, and skin chemistryCompletes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safetyProvides facial and body waxing to clients, educating clients about proper at-home care, and promoting/selling skincare productsWelcomes clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departureInteracts cooperatively with management team and coworkers to provide a seamless guest/team experienceResponds to guest suggestions, concerns, and complaints in a professional and consistent mannerSelf Employed, Aurora, CO January 2013- CurrentHair StylistActs on and resolves all customer complaints once received and ensures that they are dealt with to the mutual satisfaction of both the customer and myselfEnsures that all the necessary financial controls are in place to enable the efficient running of the salon and to monitor all salon expendituresConsults with clients to fully understand desired service and final look requested; sets expectations for results and upkeep needed for particular treatments and stylesContributes to a high standard within the studio on a daily basis i.e., housekeeping, cleanliness, health and safety, good presentation etc.Shampoos, conditions, and dries hair, and applies other products to hair to aid in straightening, curling, or stylingProvides styling lessons to clients to enable them to manage and maintain their hair with different stylesVasa Fitness, Aurora, CO January 2014- December 2016Customer Service RepresentativeMaintained updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesAssisted members with account maintenance, processed member needs, changes and transactions including program, service, and product paymentsEngaged in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resourcesEnsured the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of Vasa FitnessExemplified a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesOzzy Pub and Wraps, Aurora, CO January 2009- December 2011BartenderInputted orders into a register at the point of sale and created a check for each internal/external guest, including those served by other beverage serversProvided proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheetReceived cash from guests, made change as needed, verified validity of charges, recorded charges, and ensured vouchers were properly executedMixed, garnished, and presented drinks using standard ingredient recipes and practicing prudent portion controlGreeted guests in a courteous and friendly manner, promoted drink specials, and documented orders for drinksSafeway, Aurora, CO January 2003- December 2009Manager, Fuel StationAided store management in preparing the store/department budget, profit and loss reviews, and took appropriate action on all financial reportsReceived gas deliveries as needed and performed daily safety inspections of tanks and pumps, checking gaskets, cover lock, etc.Planned, organized, and supervised the inventory process; maintained awareness of inventory/stocking conditions; noted any discrepanciesAssisted in the planning, development, and implementation of policies for operating Fuel Stations, such as: hours of operation, workers required and their duties, and scope of operationsPerformed cashier functions including, opening/closing register, ringing sales, completing tender transactions, till maintenance and money drops according to company policyEducationEmpire Beauty School, Aurora, CO December 2013License, CosmetologySmoky Hill High School, Aurora, CO August 1998- May 2002Diploma, General Studies |
