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Click here or scroll down to respond to this candidateMcCoy 1Candidate's Name
EMAIL AVAILABLE Blackstock, South Carolina 29014 PHONE NUMBER AVAILABLE SUMMARYDedicated professional with over 30 years of exemplary customer service experience in the medical field, coupled with a successful tenure as a Principal Secretary. Seeking a role where I can continue to hone public relations skills, committed to providing excellent customer service in a medical setting. Emphasizing effective communication, empathy, and attention to detail are central to my approach.EDUCATION Great Falls High School, Great Falls, SC 1980-1984 EMPLOYMENT HISTORYBlue Cross Blue Shield Columbia, SCClaims Customer Service Advocate II 2023-Present Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensure accuracy of clients enrollment status via Marketplace, verifying and updating policies over the course of open enrollment.Fairfield Central High School Winnsboro, SCPrincipal Secretary/Administrative Liaison 2014-2023 Prepared, types, copies, files, transmits and/or mails various routine and confidential letters of correspondence, forms, records and reports. Maintained student and teacher records with completeness, accuracy and confidentiality. Assisted with special meetings, projects, programs and events involving administration, parents, students, faculty and/or staff.Carolina Eye Cataract & Laser Rock Hill, SCFront Desk Receptionist/Medical Technician 2007-2014 Scheduled and confirmed appointments, optimizing the appointment calendar for maximum efficiency and minimizing wait times. Managed and updated patient records in compliance with privacy regulations, ensuring accuracy and confidentiality. Coordinated patient check-in and check-out procedures, verifying insurance information and ensuring all necessary paperwork was completed accurately. US Healthworks-Riverview Medical Center Rock Hill, SC Front Desk Receptionist/Patient Registrar 2003-2005 Coordinated patient flow by prioritizing urgent cases and managing appointments, minimizing wait times and optimizing the overall patient experience. Verified insurance eligibility and processed insurance claims, reducing billing errors and streamlining reimbursement processes.McCoy 2 Assisted in maintaining a clean and organized reception area, contributing to a professional and welcoming atmosphere.Novant Health Presbyterian Regional Healthcare Corp. Charlotte, NC Front Desk Receptionist/Customer Service Representative 1999-2003 Provided basic information to patients regarding medications, treatment plans, and post-appointment instructions, ensuring clarity and understanding. Verified patient insurance coverage, explaining benefits, obtaining authorizations, and ensuring accurate billing information for smooth claims processing. Interacted with patients in a courteous and empathetic manner, addressing inquiries, scheduling appointments, and providing information about medical services. SKILLS & QUALIFICATIONS 30+ years of customer service and public relations experience. 16 years of experience in a medical environment. High-level of integrity and effective liaison with patients/clients, pharmaceutical representatives, and in-house personnel. Energetic, independent and results-oriented worker with a proven track record of multitasking to ensure smooth office flow. Solid team contributor with excellent interpersonal and participatory leadership skills with demonstrated ability to perform, coordinate, and manage activities. HIPAA compliant and knowledgeable. Detail-oriented approach to all daily business activities (including scheduling; accounts, billing, and insurance issues; inventory control). Computer and internet efficient. |
