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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProofessional SummarySeasoned Business Analyst with significant government work on federal contracts, seeking to leverage expertise in system optimization, requirement gathering, and data analysis by practicing the Software Development Life Cycle (SDLC). Proficient in utilizing Power BI, Azure DevOps, Confluence, and JIRA to drive business process improvements and deliver actionable insights. Demonstrated success in coordinating cross-functional teams, managing projects, and enhancing system efficiencies within military and government contexts, contributing to streamlined operations and improved service delivery.
ExperienceDeloitte Consulting LLP- Business System Analyst (CDC Global Health Travel System) January 2024 May 2024-Atlanta, Georgia
Elicited end-user requirements from stakeholders to enhance the Global Health Travel System Implemented automation and efficiency improvements with data visualization datasets in Power BI, and managed change tracking using an Azure project board, and Confluence.
Developed user stores, defined acceptance criteria, and conducted both regression and manual testing to ensure system functionality and user requirements were met.
Created solution tests and authored test cases within the Azure DevOps project board, ensuring thorough quality control prior to deployment.
Facilitated end-user engagement by providing training and demonstrations and maintained critical passport and visa data for CDC public health employees using the GTO system.
Leveraged an LMS to facilitate training and knowledge sharing among CDC Global Travel Health system, resulting in improved health outcomes and operational effectiveness.
Contributed to system operations and maintenance by resolving backlog items, including bug fixes, and effectively communicated updates to stakeholders within task deadlines.
Business Analyst (Veteran Affairs) - November 2022 November 2023-Atlanta, Georgia Developed and implemented a workflow system that increased veteran s medical appointment scheduling by 20% using the MDE4Vets software platform, while ensuring compliance with HIPAA and PHI regulations under Veteran Affairs Administration.
Generated daily Excel reports using VLOOKUP and pivot tables to analyze and identify veterans requiring telehealth services and level 5 appointment scheduling.
Engaged with healthcare providers, medical staff, and support personal to improve transportation solutions for disabled veterans.
Applied MLR (Medical, Legal, and Regulatory) expertise to ensure compliance with regulatory standards and internal policies while developing training materials for Veteran Affairs Administration.
Co-authored and developed a training guide for veterans on navigating medical insurance and scheduling providers based on their medical needs in region 4 (west coast).
Integrated Learning Management System (Moodle) for Veterans Services to enhance training and compliance, improving staff proficiency and service delivery.
Queried monthly reports on the number of VETS needing a specialize or telehealth physician based on health conditions using Excel spreadsheet (V-Lookup, Pivot), and Salesforce.
Ensured accurate and up-to-dated information in the scheduling systems by creating reports and writing case scenarios-based on veterans level of health conditions.
Reviewed MDE (Medical Disability Examination) requests from the VA to ensure that all claims made by a Veteran to evaluated are properly reflected on the appropriate DBQ(s) (Disability Benefits Questionnaires), using references from Salesforce articles and database platform.
Reviewed over 100+ MDE reports and DBQs submitted by medical providers ensuring that each has been fully completed and meets requirements of the VA. All claims made by the VA have been addressed on the appropriate DBQ.Renewal by Andersen - Business Product Analyst November 2021 October 2022-Norcross, Georgia Managed a custom Salesforce database to maintain customer records and track interactions, ensuring detailed documentation and support for quality customer service.
Coordinated order verification appointments, aligning schedules between customers, design consultants, and technicians to streamline the installation process.
Developed detailed diagrams for window and door installations, facilitating clear communication and project understanding among customers and installation teams.
Express Technologies, Inc. - Business Analyst July 2020 August 2021-Norcross, Georgia Designed and facilitated the onboarding process for subcontractors in alignment with Verizon compliance standards and the Master Agreement.
Led monthly OSHA safety meetings to ensure compliance and promote a culture of workplace safety.
Coordinated pre-construction and close-out activities, collaborating with Engineers and Construction Managers, and contributed to the quality control process by estimating As-Builts and Redline Drawings.
Managed Accounts Payable and Receivable, processing over $100,000 in monthly billing and, ensuring timely payment to subcontractors and company employees.
Utilized Smartsheet and JIRA to monitor engineering construction progress across more than 200 job sites, ensuring accurate tracking and reporting for project completion.
Floor Coverings international Business Analyst- November 2019 - June 2020-Norcross, Georgia
Analyzed and documented business requirements derived from customer feedback to support executive decision-making and alignment with organizational goals.
Utilized MLR knowledge in regards of EPA environmental health rules and regulations by reviewing health communication materials for accuracy, legal compliance, and effectiveness in conveying critical health information.
Conducted comprehensive data analysis using Salesforce to identify trends and opportunities and produced timely job costing reports post-installation to enhance operational efficiency.
Facilitated monthly OSHA safety meetings and contributed to budgeting and forecasting processes, while ensuring contractor work scope and compensation were confirmed prior to job commencement.
This Dot, Inc.- Apprentice Software Engineer in Test February 2019 - June 2019- Alpharetta, Georgia
Developed and executed automated visual tests for NgRx in Angular, TypeScript, and React environments, ensuring high-quality contributions to client open-source projects through detailed pull requests.
Maintained test scripts and validated storybook components using Cypress integrated with Applitools, enhancing the SDK testing process for NgRx applications.
Brain Rain Solutions - Apprentice Software Engineer in Test May 2016 - June 2018 Atlanta, Georgia Queried reports in SQL to tracked client s usage of their website thru JIRA. Analyzed and documented business requirements, creating detailed scope of work and user stories that guided the development of web and mobile applications.
Collaborated with cross-functional teams to ensure the successful deployment of company products, employing test-driven development practices to maintain high-quality code standards.
Managed project financials, including requisition preparation and budget tracking, while also providing data support and facilitating stakeholder training on web applications.
CSRA-CDC contractor -Business Analyst I January 2014 April 2016-Atlanta, Georgia Analyzed and prepared critical data sets for client meetings and industry conferences, ensuring relevant health informatics content was accurately represented.
Developed a comprehensive health informatics training course, enhancing employee knowledge and operational expertise.
Collaborated with cross-functional teams to provide accurate cost estimates for system design and implementation projects, utilizing Agile methodologies.
The News Group Contractor- Business Analyst September 2013 January 2014-Symrna, Georgia
Wrote document requirements and user stories according to stakeholders acceptance criteria
Analyzed and updated client promotional contracts, ensuring accurate scheduling of sales promotions across multiple retail chains.Stericycle- DEA Waste Auditor (Pharmaceuticals) May 2011 October 2013-Norcorss, Georgia Conducted comprehensive audits of compliance documentation, including Waste Detail Forms and DEA Form 22, ensuring adherence to EPA, RCRA, OSHA, and DEA regulations.
Executed MLR processes within Stericycle and pharmaceutical projects, ensuring that all communications adhered to industry regulations and maintains brand integrity.
Managed DOT logs for over 60 drivers, accurately recording travel time and maintaining compliance with transportation regulations.
Developed and implemented Standard Operating Procedures for handling-controlled substances, and trained staff to maintain compliance with FDA and EPA guidelines.
U.S. Environmental Protection Agency Environmental Protection Specialist Intern- June 2002 - May 2009-Atlanta, Georgia Coordinated meetings with senior staff in the Air Implementation Section to reassess and resolve issues related to Tanknology, Inc. testing results for underground storage tanks.
Reorganized compliance documentation for Maximum Achievable Control Technology (MACT) as per 40 CFR Part 63, Sections 6C and 6H.
Monitored interim and final performance reports from recipients, ensuring that progress towards agreed-upon outputs and outcomes was effectively addressed.
Supported public health initiatives assessing the impact of air toxics on human health, focusing on radon and air toxics monitoring, and developing strategies to mitigate associated risks by awarding grants over $500,000 to EPA grantees that focus on public health.
Acted as a Technical Assistant in the negotiation of work plans associated with Community Scale Air Toxics Ambient Monitoring projects.
EducationAshworth College- Norcross, Ga. B.S in Healthcare Management
Ashworth College-Norcross, Ga. Career Diploma in Pharmacy Technician
Georgia Military College Milledgeville, Ga. A.A. in Education
Certification Cyber Security Bootcamp for Women from ICTTF (International Cyber Threat Task Force)
CERTIFIED Lean Six Sigma White Belt
CERTIFIED Lean Six Sigma Yellow Belt
Certificate of Participation for Business Analyst
Azure SQL Database Training for IT Architect UdemyDevOps Fundamentals Tutorial point
Salesforce Business Analyst Udemy
SKILLS Knowledge of Healthcare Insurance Policies (HIPPA), Software Development Lifecyle (SDLC), Salesforce Platform/Dashboard, Smartsheet, Microsoft 365 (Excel spreedsheet, PowerPoint, Word, OneNote, Outlook), Azure DevOps Project Board, Microsoft Power BI Platform, SharePoint, MDE4Vets software platform, SEMOSS, Federal Government Contracts (FDA, CDC, EPA, VA) JIRA, Confluence, Agile, and SQL.
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