| Candidate Information | | Title | Customer Service Public Safety | | Target Location | US-NC-Charlotte | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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| | Related Resumes Public Relations Customer Service Charlotte, NC Public Service, Surveying Customers and setting up a service pla Concord, NC Administrative Assistant, Customer Service, Project Coordinator Charlotte, NC Internet sales and customer service Mooresville, NC Front Desk Customer Service/ Medical Biller and coder for 30 yea Statesville, NC Customer Service Delivery Charlotte, NC Customer Service North Carolina High Point, NC |
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Click here or scroll down to respond to this candidateDaynaleatrice@gmail.com MooreRockhill, SC Street Address
Cellular: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARYFifteen plus years of administrative, customer service and retail experience. Recognized for creative approaches to optimizing efficiency, productivity and profitability. Outstanding time management, organizational, interpersonal, analytical, negotiation and mediation skills.EDUCATIONAssociate Degree in Arts and CommunicationsYork Technical Community College, Rock Hill, SCCORE COMPETENCIESCommunications and Cultural AwarenessCustomer ServiceOperations SupportRisk Assessment and Quality ImprovementProfessional Training and DevelopmentTECHNICAL SKILLSData Analytic Applications, Google Suite, MAC, Microsoft Office Suite, Multi-line phone structuresPoint-of-sale systems, Telecommunications softwareEXPERIENCECommunications Specialist 2018 to presentNovant Health Public Safety Security Operations Center, Monroe, NCDispatch a high volume of calls for a large multi-state integrated hospital and physician clinic network consisting of 16 hospitals and 200 plus clinics. Prioritize calls for service in accordance with federal, state, local, and Novant Health policies and procedures. Manage data and incident reporting via a Computer-Aided Dispatch system, utilize varying security platforms and apply video technology to assist with surveillance of on and off campus activity. Relay and coordinate appropriate response involving suspicious activities and sensitive matters. Collaborate with all levels of Public Safety Management, Law Enforcement, EMS teams, and Fire Department personnel. Initiate after-hours Plant Engineering or Telecom work order requests. Operate access control system to allow authorized entry into secured areas. Monitor and respond to duress, intrusion, fire alarm and infant abduction system distress signals. Page medical emergency codes and address Public Safety team response as needed. Maintain BLS Provider, APCO, and CPI certifications. Observe HIPPA guidelines.Assistant Property Manager/Concierge, April 2017 to presentFifth and Poplar Condos, Charlotte, NCAssist in the supervision and coordination of all functions and activities relating to the daily operations of a luxury 305-unit Uptown condominium. Duties include marketing services and amenities to potential tenants, welcoming and orienting new tenants, processing and facilitating resident inquiries and concerns, delivering packages to appropriate parties, database and inventory management, and maintaining the general safety and security of the property, staff, residents, guests and vendors.Concierge Manager, December 2016 to PresentAshton South End Apartments, Charlotte, NCProvide exemplary customer service to the public, staff and residents. Handle escalation of property management concerns or issues. Train new concierge staff, create and monitor shift schedules, conduct employee performance reviews. Ensure that all HOA policies are properly understood and enforced.Lead Customer Service Representative, 2016Performed sales and marketing functions, provided support to Customer Service Agents and assisted with various other managerial functions regarding reporting and the overall enhancement of the service experience.Assistant Concierge, December 2016-March 2017NFC Amenity Management, Charlotte, NCEnsured completion of shift checklists, customized guest preferences in alignment with relevant amenities. Generated and distributed reports as requested by management to various departments.Private Duty Caregiver/Companion, August 2016 to January 2017First Light Home Care, Charlotte, NCProvided empathetic companionship and full-service care to client.American Airlines, Charlotte, NC July 2015 to November 2016Cargo Specialist January 2016 - November 2016Managed service truck pickups and shipments through restricted airport cargo areas.Ramp Agent July 2015 to February 2016Performed cargo handling, ground servicing, aircraft de-icing, and push back for Jetstream fleet.Assistant Manager/Sales Associate, April 2013 to June 2015Sam's Mart - Charlotte, NCPerformed customer service, staff training, records and inventory management functions.Customer Service Representative, July 2012 to August 2013Wells Fargo Bank, Charlotte, NCHandled incoming calls, addressed inquiries from prospective customers, clients and visitors.Duke Energy, Charlotte, NC, December 2006 to July 2012Console Operator/ Dispatcher, July 2010 - July 2012Promoted with knowledge of telephone, radio, and computer assisted dispatch systems.Receptionist/ Customer Service December 2006 to July 2010Responded to phone calls, emails, and in-person interactions related to products and services.Customer Service, September 2004 to November 2006Time Warner Cable, Charlotte, NCHandled customers telephonically and in person. |
